Guest Service Operator One Touch Agent

Job Description

First impressions are lasting impressions!
We are seeking a service-minded ambassador for the Guest Service Operator/ One Touch position.

** Guest Service Operator/ One Touch Agent**

** What’s in it for you:**

• Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

** What you will be doing:**

• Candidate will be responsible for accepting and responding to all incoming calls, and transferring calls to the appropriate extensions.
• Other responsibilities include taking room service food orders and inputting orders in Silverware POS System, assisting with e-mailing of guest folio receipts, and handling of guest inquiries and issues via the telephone.
• Must have strong attention to detail, as well as strong organizational skills.
• Enrolling guests in our ALL Accorhotel frequent guest program.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Candidate should be able to deliver luxury phone service, cordial, efficient, and professional.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications:
Qualifications

** Your experience and skills include:**

• Previous experience with Opera/ Silverware a plus or a comparable property management system (PMS/POS).
• Must have previous telephone customer service working with computers, specifically Word, Excel and messaging.
• Qualified candidate will have exceptional verbal communication skills, as well as be able to handle a variety of tasks simultaneously.
• Candidate may be trained in Front Desk when possible and upon business demands.
• Minimum 1-year experience in similar position in a luxury setting.
• Must be flexible with days and hours.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.