Customer Representative (Float Position)

Expectations of a Retail Banking Floater are to demonstrate an understanding of and a commitment to our mission, core values, and quality standards. To show a disciplined work ethic and the ability to provide exceptional customer experiences to our customers, co-workers and the communities we serve. They will exhibit the attitude and aptitude to engage in the continuous development of self and others.

(The essential duties and responsibilities listed below represent the job requirements but are not meant to be all-inclusive or prevent other duties from being assigned as necessary).

• Continually meet customer and prospect needs by promoting bank products and services and making referrals.
• Actively participate in the consultative & assumptive selling process within the bank, utilizing provided resources and other various tools and reports.
• Build and maintain excellent customer relationships in various locations, on the phone, and by attending various events, as appropriate.
• Actively participate in training, staff meetings, and other motivational activities.
• Establish good relationships with other departments by ensuring efficient and effective referrals to the appropriate department.
• Takes initiative to learn all First National Bank products, services, and lines of business and demonstrates the ability to identify opportunities to cross-sell new and existing services.
• Consistently meet & exceed established career achievement & referral goals as set by you & your management team.
• Project a positive image of the bank and exhibit professionalism and confidentiality at all times.
• Follow banking regulations, guidelines & policies by protecting confidential information of our internal & external customers.
• Demonstrate exceptional judgment and ability to foresee problems and excellent performance in new and stressful situations.
• Maintain a strong understanding of duties, is highly motivated, completes established goals, takes responsibility for additional projects, produces more work than required, and does not require assistance prioritizing.
• Perform a variety of financial center duties including, but not limited to, front-line services, e-Banking services, open accounts and accept consumer loan applications.
• Perform responsibilities tasked by the Retail Administration Team.

• High School Diploma or GED.
• Previous customer service experience required.
• Cash handling experience required.
• Ability to work well in a team environment.
• Strong oral and written communication skills.
• Travel as far as 45 miles in each direction.