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Retail Banking Manager Jobs (NOW HIRING)

Retail Banking Manager

Yakima, WA ยท On-site

$62.49K - $93.73K/yr

Retail Banking Manager - $62,487 - $93,732 * Great Benefits! * Medical, Dental, Vision plans with additional: * AD&D & Life Insurance * Long Term Disability * 401(k) - 100% safe harbor match up to ...

Retail Banking Manager

Yakima, WA ยท On-site

$62.49K - $93.73K/yr

Retail Banking Manager - $62,487 - $93,732 * Great Benefits! * Medical, Dental, Vision plans with additional: * AD&D & Life Insurance * Long Term Disability * 401(k) - 100% safe harbor match up to ...

Retail Banking Manager

Yakima, WA ยท On-site

$62.49K - $93.73K/yr

Retail Banking Manager - $62,487 - $93,732 * Great Benefits! * Medical, Dental, Vision plans with additional: * AD&D & Life Insurance * Long Term Disability * 401(k) - 100% safe harbor match up to ...

... Retail Banking Experience which includes opening accounts, customer service and cash handling * Extensive training in the banking industry, rules and regulations * Management experience preferred ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize ...

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Retail Banking Manager information

See salary details

$37.5K

$62.7K

$75K

How much do retail banking manager jobs pay per year?

As of May 28, 2026, the average yearly pay for retail banking manager in the United States is $62,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Banking Manager, and why are they important?

To thrive as a Retail Banking Manager, you need a solid background in finance, sales, and customer service, often backed by a degree in business or finance and relevant banking experience. Familiarity with banking software, CRM systems, and regulatory compliance (such as AML/KYC certifications) is typically required. Strong leadership, problem-solving, and interpersonal skills allow you to motivate teams and build lasting client relationships. These capabilities are crucial for achieving branch targets, ensuring regulatory adherence, and delivering excellent customer experiences.

What are the main challenges Retail Banking Managers face in balancing customer service and achieving sales targets?

Retail Banking Managers often need to strike a balance between providing exceptional customer service and meeting ambitious sales targets for banking products. This can be challenging as it requires motivating staff to remain customer-focused while also driving performance to achieve branch goals. Managers typically handle this by fostering a team environment focused on consultative selling, ongoing staff training, and setting clear, achievable targets. Strong communication and leadership skills are essential for navigating these challenges and ensuring both customer satisfaction and business growth.

What does a Retail Banking Manager do?

A Retail Banking Manager oversees the daily operations of a bank branch or multiple branches, ensuring excellent customer service, effective sales of banking products, and compliance with regulations. They are responsible for leading and training staff, managing budgets, and achieving sales targets. Retail Banking Managers also handle customer inquiries and resolve issues, working to improve the overall banking experience for clients. Their role is crucial in fostering client relationships and driving the branch's financial success.

What is the difference between Retail Banking Manager vs Customer Service Representative?

AspectRetail Banking ManagerCustomer Service Representative
Required CredentialsHigh school diploma, bachelor's degree often preferred, banking certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentBranch management, team leadership, strategic planningCustomer service counters, call centers, branch floors
Employer & Industry UsageCommercial banks, retail banking branchesRetail banks, credit unions, financial institutions
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer interaction, service skills, entry-level roles

The Retail Banking Manager oversees branch operations, manages staff, and develops banking services, requiring leadership skills and relevant certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less formal education. While both roles are essential in retail banking, the manager has a broader strategic and supervisory role, whereas the representative handles day-to-day customer interactions.

More about Retail Banking Manager jobs
What cities are hiring for Retail Banking Manager jobs? Cities with the most Retail Banking Manager job openings:
What are the most commonly searched types of Retail Banking jobs? The most popular types of Retail Banking jobs are:
Who are the top companies hiring for Retail Banking Manager jobs? The top employers for Retail Banking Manager jobs are:
What states have the most Retail Banking Manager jobs? States with the most job openings for Retail Banking Manager jobs include:
What job categories do people searching Retail Banking Manager jobs look for? The top searched job categories for Retail Banking Manager jobs are:
Infographic showing various Retail Banking Manager job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, 38% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $62,703 per year, or $30.1 per hour.

Retail Banking Manager

Baker Boyer National Bank

Yakima, WA โ€ข On-site

$62.49K - $93.73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago


Job description

About Baker Boyer:ย ย 

Baker Boyer is the oldest independently owned community bank in the Pacific Northwest.ย ย We are Eastern Washingtonโ€™s trusted financial advisor, serving the Walla Walla Valley, Tri-Cities and Yakima Valley communities, providing wealth management as well as personal and business banking services.ย ย 

What We Offer:

  • Salary:

    • Retail Banking Manager - $62,487 - $93,732

  • Great Benefits!ย 
    • Medical, Dental, Vision plans with additional:ย 
    • AD&D & Life Insuranceย 
    • Long Term Disabilityย 
  • 401(k) -ย 100% safe harbor match up to 6%, plus an additional profit-sharing contribution, resulting in employer contributions of up to 12% of annual salary.ย 
  • Paid Leave-ย 
    • 10 days* of Vacation time โ€“ The annual Vacation accrual increases by a day each year for the first 10 years, and an additional half day each year for the next 10 years, reaching the maximum Vacation accrual of 25 days at year 20.
    • 7 days* of Sick, Safe & More (SSMORE) leave- SSMORE accrues at a rate of 1.2 hours for every 40 hours worked. SSMORE is intended to meet sick and safe leave needs, but it can also be used for vacation or other personal leave.
    • 3 Revive & Renew (R&R) days โ€“ We understand the importance of unwinding and recharging, so these R&R days are loaded on the first of each year (prorated for new hires based on the quarter in which theyโ€™re hired).
  • 11 Paid Federal Holidays annually*

      *Number of paid holidays may be fewer than 11 on years when there are Federal Holidays that are observed on Saturdays.ย 

      • Life Assistance Plan
      • Free access to financial counselors
      • Employee Wellness Program
      • 8 hours of paid volunteer time annually

      About the Retail Banking Manager Role:ย 

      A Retail Banking Managerย demonstratesย positive leadership behaviors and coaching, whileย facilitatingย growth and development of branch coworkers. This includes directing branch activities to meet goals including retention, expansion and acquisition of client relationships andย service quality. The Retail Banking Manager leads people to perform by assigning work, providing training and guidance, andย advisingย as necessary. Must be an energetic team player who is willing to learn from others and work together in making clients and the bank successful. Required toย maintainย the security and confidentiality of Bank and client information.ย ย 

      Key Responsibilities:ย 

      • Effectively manage a team while providing support to other business lines within the Yakima Office.ย 

      • Understands all core bank products and providesย appropriate advice, counseling and solutions to client inquiries and issues.ย ย 

      • Serves as first line backup to office retail duties as needed, including processing of teller transactions and opening of accounts.ย 

      • Buildsย basic knowledge in consumer lending and business lending.ย 

      • Works to train,ย growย and develop team members to help them achieve their career goals.ย ย 

      • Ensures good internal relationships among all business lines.ย 

      • Maintains Baker Boyer culture and core values by executing and communicating direction and vision to the Yakima Office.ย 

      • Monitors the effectiveness of Our Service Commitment and make suggestions for process improvements as applicable.ย 

      • Isย available to staff, provides regular performance feedback, and develops coworker skills to encourage growth. Inspires employees in goal setting, goalย attainmentย and career advancement.ย 

      • Maintains branch security and the day-to-day functions of the Office and works proactively to proactively resolve issues including fraud and physical security.ย 

      • Coordinates and oversees management of public and private events within theย Yakimaย  Office.ย 

      • Maintains satisfactory performance of branch as it pertains to retail banking operations and compliance regulations.ย 

      • Overseesย the day-to-day management of operations andย identifyย opportunities toย optimizeย processes and enhance service levels.ย 

      • Participates in community activities to increase the Bankโ€™s visibility and enhance new and existing business opportunities.ย 

      • Keeps staff informed of pertinent changes in retail operational policy and procedures.ย 

      • Allocates and coordinates workflow within their own teamย 

      • Ensuresย staffing coverage is sufficient for the needs of the Yakima Office.ย 

      • Answers questions and resolves problems presented by direct reports and other coworkers throughout the bank.ย ย 

      Expectations:ย 

      • Ability to lead and model change.ย 

      • Excellent verbal,ย writtenย and interpersonal communication skills.ย 

      • Strong understanding of the principles of banking.ย 

      • Strong understanding of Retail Banking Regulations.ย 

      • Takesย ownership of self-development.ย 

      • Takesย responsibility for the overall running of the branch.ย 

      • Strong management and leadership skills.ย 

      • Meets deadlines to provide exceptional care to banking clients.ย ย 

      • Exhibits professionalism under all work conditions.ย ย 

      Knowledge/Skills/Experience:ย 

      Generallyย requires 3-6ย yearsย banking and leadership experience; or related work experience; or education consisting of anย Associateโ€™s or Bachelorโ€™sย Degree; or equivalent combination of education and experience.ย 

      Physical Demands/ Conditions Requirements:ย 

      The job tasks and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableย accommodationsย may beย made asย appropriate toย enable individuals with qualified disabilities to perform the essential functions.ย ย 

      While performing the duties of thisย jobย the employeeย is regularly required to: sit, write, type, speak, & listen. The employee must alsoย have the ability toย sit or stand at a desk and work on a computer forย long periodsย of time. The employeeย is occasionally required toย stand, walk, reach, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depthย perceptionย and the ability to adjust focus.ย ย 

      ย 

      Baker Boyer is an equal opportunity employer.ย All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualย orientation, gender identity, national origin, citizenship, disability or protected veteran status.ย 

      Nothing in this job description restricts managementโ€™s right to assign or reassign duties and responsibilities to this job at any time. Baker Boyer believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to adjust the workย identified.ย It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.ย ย