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State Savings Bank Jobs (NOW HIRING)

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

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How much do state savings bank jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for state savings bank in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between State Savings Bank vs State Savings Bank Teller?

AspectState Savings BankState Savings Bank Teller
Primary RoleProvides banking services, manages accounts, offers financial adviceHandles customer transactions, deposits, withdrawals, and account inquiries
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; customer service skills
Work EnvironmentBank branches, officesBank branches, customer service counters
Employer & Industry UsageFinancial institutions, banksBank branches, retail banking

State Savings Bank encompasses a broad range of banking services and roles, including managerial and specialized positions. In contrast, a State Savings Bank Teller focuses specifically on customer transactions and daily banking operations. Tellers are essential for customer service and operational efficiency within the bank, while the broader State Savings Bank role involves more comprehensive financial services and client management.

What are the typical career advancement opportunities for employees at a state savings bank?

At a state savings bank, employees often have clear pathways for career advancement, starting from entry-level teller or customer service roles and progressing to positions such as loan officer, branch manager, or specialized roles in compliance and risk management. Advancement is typically based on a combination of job performance, continuing education, and experience. Many banks also encourage internal mobility, allowing employees to move between departments to broaden their skill sets. Additionally, with the bank's focus on serving local communities, employees who demonstrate strong leadership and community engagement skills may be considered for management or regional leadership positions.

What are the key skills and qualifications needed to thrive as a State Savings Bank employee, and why are they important?

To thrive as a State Savings Bank employee, you need a background in finance or banking, strong analytical skills, and knowledge of banking regulations, typically backed by a relevant degree or banking certification. Familiarity with core banking systems, financial software, and compliance tools is essential for efficient daily operations. Exceptional customer service, attention to detail, and integrity are crucial soft skills for building client trust and maintaining accurate records. These skills ensure regulatory compliance, effective financial management, and high-quality service in a competitive financial sector.

What is a State Savings Bank?

A State Savings Bank is a financial institution that is chartered by a state government rather than the federal government. These banks offer a variety of banking services such as savings accounts, loans, and other financial products to individuals and businesses. State Savings Banks are regulated by state banking authorities and may be members of the Federal Deposit Insurance Corporation (FDIC), which insures deposits up to legal limits. They often focus on serving the financial needs of their local communities. The rules and oversight for State Savings Banks can differ depending on the state in which they operate.
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What cities are hiring for State Savings Bank jobs? Cities with the most State Savings Bank job openings:
What job categories do people searching State Savings Bank jobs look for? The top searched job categories for State Savings Bank jobs are:
State Savings Bank jobs near you
Infographic showing various State Savings Bank job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 11% Part Time, and 20% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $43,000 per year, or $20.7 per hour.
Customer Care Representative

Customer Care Representative

State Savings Bank

Traverse City, MI • On-site

$15.75 - $21.50/hr

Full-time

Posted 1 hour ago

Job description

Description:

The Customer Care Representative is responsible for answering telephone call inquiries and promoting State Savings Bank products and services. This person will research and resolve issues or concerns as they relate to State Savings Bank products and services to ensure customer satisfaction and retention. The Customer Care Representative will perform various tasks including transferring funds, providing account balances, resetting passwords and troubleshooting basic online banking, mobile banking and bill pay questions. They will handle all customer interactions (external and internal) in a professional manner and build relationships using our “Yes, I can!” service approach through all channels of communication.

This is an in-person position in Traverse City, Michigan.

Requirements:

Qualifications

· Retail Banking Experience preferred

· Proven organizational and customer service skills

· Good interpersonal, communication and computer skills

· Professional writing skills

· Intermediate level of Excel knowledge helpful, but not required


Key Responsibilities

· Communicates professionally with customers via telephone, email, chat, and/or regular mail.

· Performs customer service by answering telephone calls concerning customer account information, inquiries, problems, concerns, transferring funds, adding accounts, placing stop payments, and answering general questions.

· Performs the functions necessary to complete customer requests such as preparing documents, researching problems, processing check orders, changing addresses, transferring funds, placing stop payments, and contacting other areas when necessary for further information.

· Provides customer support for the electronic delivery channels to include online banking, bill payment and mobile banking.

· Provides information on accounts, services, hours, locations, and policies of the Bank.

· Explains and promotes bank products and services.

· Provides customer support through telephone and secure message channel including resolving issues related to retail and electronic banking activities.

· Discovers customer needs through conversations, questions, and review of their accounts.

· Provides assistance and training to branch personnel regarding electronic banking procedures.

· Maintains knowledge of retail banking policies and procedures.

· Processes reports for manual and risk related tasks managed by Customer Care.

· Assists manager with special projects as needed.

· Some extended hours and Saturdays required.