Senior Technical Consultant

Who We Are

M-Files is an intelligent information management platform that helps companies make smart connections across the business and automate critical business processes, while at the same time keeping information secured and controlled. M-Files AI-powered intelligent information management solution connects all documents and information, across every platform and repository, then analyzes them to place them in context. This makes it possible to serve up the right information to the right people right when they need itand automate information-driven business processeswhile maintaining complete control and compliance. Thousands of organizations in more than 100+ countries use M-Files to manage their business information and processesand give their employees A Smarter Way to Work. To learn more about us we encourage you to visit, www.m-files.com.

Our Guiding Principles & Values:

Make It Happen - We want to be the best in the world in what we do. We are focused, we learn from our mistakes, and we take responsibility to solve the problems we see.

Help Others - We are friends and colleagues. We assume others have good intentions, we hold each other accountable, we work and learn together.

Love customers - We serve our customers and partners with respect, and we want to deliver value to them as quickly as possible.

What you will be doing:

As a Senior Technical Consultant, you are a key part of the Consulting Services team and will play a critical role in driving our success. You will be expected to have a comprehensive understanding of the M-Files software product offering and ancillary components. You will act as a technical leader on project teams and will need to work with other members of your project team to develop and deploy solutions on a varying number of Customer engagements.

• Work closely with other M-Files' Professional Services team members on new and ongoing customer implementations
• Support all aspects of the deployment lifecycle
• Assist with requirements gathering, solution design, development, deployment, migration, QA, UAT, and other consulting related engagements
• Perform M-Files system implementations
• Help customer identify and clarify their needs
• Integrate M-Files with existing data sources
• Conduct custom customer training and provide consultation on design best practice
• Identify and implement any custom scripting or application development which might be needed for a customer implementation, working with developer resourcing where necessary to ensure customer expectations are met
• Mentor and lead more junior members of the consulting unit
• Support pre-sales efforts to design deployment solutions including level of effort (LoE) estimation and other required sales support activities
• Assist in requirements review, solution design and documentation
• Ensure deployments exceed customer expectations for quality and reliability
• Work closely with M-Files Project Management to ensure timelines and technical aspects of a deployments are met

Requirements

To be successful in this role you should have:

• 3 to 5 years corporate services consulting experience, from either a management consulting firm, boutique consulting firm or a software firm with a services practice
• Bachelor's degree in Computer Science related field preferred or relevant comparable work experience

• Highly motivated self-starter, willing to travel (up to 25%) **Note: Covid environment qualifier

• Proven ability to communicate ideas, with excellent verbal and written communication skills

• Strong leadership and interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions

• Ability to drive projects to completion and manage obstacles

• Excellent organizational skills, experienced at successfully multi-tasking and supporting multiple concurrent customer engagements

• Aptitude and enthusiasm for learning new methods and techniques

• Strong knowledge of Windows-based environments, IIS and MS SQL Server

• Knowledge of Cloud-based technologies, inclusive of Azure preferred yet not required

• Experience and strong understanding of Data Migration best practices and methodologies

• Working knowledge of networks

• Experience and working knowledge of databases and query building

• Experience working in a Consulting environment working directly with customers is required

• Experience and working knowledge of .NET languages (e.g. VB, C#)

• Experience working with document/content management systems is preferred

• Knowledge of Data Structures and core Programming concepts

• Knowledge of Solution Architecture and Cross Application Communication and Integration methodologies

• Experience deploying solutions to customer, managing project timelines and scope

• Approaches engagements with energy and enthusiasm

• Self-confident and able to engage and manage customer engagements effectively

• Experience creating Technical Documentation (Solution Descriptions, UML Diagrams, etc.)

• Able to thrive in a fast paced, deadline driven environment

Benefits

Why M-Files?

We are proud to be certified as a Great Place to Work! Please read more: Working at M-Files Inc. | Great Place to Work

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

What We Offer:

• Opportunity to contribute to our success and growth locally and globally
• Opportunity to collaborate with peers in global regions
• Inclusive and dynamic culture (virtual and in-person)
• International team of top performers
• Flexible work/life balance (generous PTO policy)
• Remote working environment (work from anywhere)
• Career growth opportunities
• Competitive compensation and benefits package (base, bonus, stock options, 401K, Health Insurance, etc.)