Patient Care Navigator

Patient Care Navigator

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individual, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Patient Care Navigator, you will create solid working relationships with local community and BIPOC (Black, Indigenous, and People of Color) stakeholders to maximize patient placement in a set geographic area. You will be responsible for conducting prescreen assessments, managing community relationships and for building a web of community partners with BIPOC communities. Your role is also responsible for maintaining internal relationships and in assisting Pinnacle discharge planners in patient placement post care to ensure access to long term resources and long-term recovery. Also, your role takes lead in ensuring all grant-related documents are completed and mandatory meetings are attended to remain in compliance as a clinic.

Requirements:

• Associates degree required in the Human Service feild from an accrediated college or university.
• Bachelor's degree preferred in the Human Service field from an accredidated college or university.
• Minimum two (2) years of relevant experience in the substance abuse field.
• Admissions, Case Management, and/or Utilization Review background preferred
• Previous experience with Community Outreach/Relations preferred
• Must possess a current valid driver's license in good standing in the state of employment and be insurable by the designated carrier
• Local travel up to 80% will be required (mileage reimbursement provided)

Responsibilities:

• Provide community partners with access to quick prescreen assessments for clients who are in crisis.
• Utilize motivational interviewing to help patients understand why choosing treatment is the best course of action.
• Refer patients to the appropriate level of care depending on their specific needs. No one should ever leave a meeting without a resource.
• Provide resources for clients in real time by creating a localized resource guide that has local providers.
• Work closely with the local hospitals to refer them all appropriate clients and keep relations optimal.
• Increase presence in the hospitals, court systems and community-based partners to increase availability to assist clients.
• Collaborate with business development in finding the correct accounts to partner with locally, find key decision makers to set up a working relationship from the top down.
• Build as many relationships as possible within the community to maximize assessment potential and build credibility as a trusted resource for everyone.
• Log all activity within Salesforce daily.
• Collaborate with Contact Center to move the client through the admissions process for the appropriate facility. Including faxing over any documentation the facility may need.
• Work cohesively within Pinnacle Treatment Centers network of departments, aligning with interdepartmental initiatives to ensure positive working relationships.
• Availability after business hours to assist patients when needed

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)

Join our team. Join our mission.

IND2