Front Desk Agent- FULL TIME
StepStone Hospitality
Charlotte, NC
Front Desk Agent- FULL TIME
StepStone Hospitality
Charlotte, NC
Expired: April 24, 2024
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a full-time Front Desk Agent to join our hospitable family!!
Requirements
Skills to be successful in the role would include:
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements
Skills to be successful in the role would include:
- Knowledge of Opera operating system is a plus!
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Must have good mathematical and computer skills.
- Relevant training and experience and additional education preferred.
- CPR and first aid training are preferred.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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