Transportation Analyst

Title: Transportation Analyst
Location: Charlotte, NC. ONSITE. Then will eventually move to hybrid model of Tues, Wed, Thurs - by Nov/Dec 2024 they will move to HYBRID.
Hours: 8:00 am to 4:00 pm OR 8:30 am to 4:30 pm
Duration: 2 months (close of FY 2024) with extension to March 2025

• This person will be working in MS Excel - they will be working with their client requests and calling the transportation carriers to find out where the truck is.
• Role is heavy CUSTOMER SERVICE via phone - 20-25 calls a day as well as emails
• Not a ton of data analytical in nature, quick thinking, critical thinking skills and fast acting. Must be able to PROBLEM SOLVE QUICKLY. They can teach a lot of the transportation how to's and the thought process but can't teach them the minutiae details that will come with every other situation that will arise. They need to take the general thought process and APPLY IT to the new situations!!!

Summary:
The Transportation Planner is responsible for inbound, interplant and direct to customer shipments. The Transportation Planner will manage shipments from planning to completion, monitor cost, service and compliance for carriers. Assist the Transportation Manager as needed with special projects, analysis and metric reporting. Working independently while supporting the team to achieve the goal of on time pickup and delivery; Consolidating loads; Problem resolution; Communication with carriers and sites; Daily reports

Responsibilities:
-Analyze data to identify areas for cost and service improvement opportunities.
-Masterful customer service skills supporting multiple customer accounts.
-Proactively analyzes and implements best practices and process improvement opportunities.
-Utilizes transportation software system to identify least cost routing and shipment consolidation to minimize cost.
-Coordinates daily activity to track and monitor delivery status and movement of goods to customers, both external and internal.
-Communicates with sites to optimize customer service and freight spend.
-Works with shipping department to establish, maintain and facilitate dock adjustments.
-Routes special customer orders as needed. (White glove and hot loads)
-Acts as a first point of contact for brokers and carriers.
-Works with DRP planners, sites and carriers to ensure internal transfers are shipping timely.
-As necessary assist carrier with pickup and delivery appointment. Identify root cause and resolve issues preventing carrier from completing task on their own.
-Coordinates any inbound loads with planners and manufacturing.
-Daily reporting to the Senior planner of issues of sites and carriers.
-Attends meetings as needed with sites, carriers and cross functionally.

Education/Experience:
-A strong core competency in integrated planning approaches, critical thinking, task management, effective communication/storytelling (written and verbal), and interpersonal skills.
-Excellent customer service skills.
-Strong decision-making ability supporting data.
-Ability to work effectively with multiple departments.
-Strong analytical skills and able to adapt quickly to change.
-Strong multi-tasker, comfortable moving quickly from task to task.
-Ability to exercise discretion while managing confidential information.
-Strong problem-solving skills using intuition and experience to complement data.
-Proficient MS Office, Word processing software, Spreadsheet software, and Internet software.