ACCOUNT COORDINATOR

The Quest Account Coordinator is a full-time inside sales, customer service and support position emphasizing account management and organization. Responsibilities include supporting the Sales and Operations teams in their objectives, acting as a liaison between local markets and corporate office, and ensuring that daily customer service objectives are met. In many cases, the Account Coordinator serves as the primary customer-facing contact. As such, the Account Coordinator must demonstrate strong organizational, administrative, and inside sales skills. This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. Ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task.

Benefits:

• Opportunity for commissions!
• Safe Harbor 401k with 5% Match
• Employee Referral Bonus Program
• PTO, Paid Sick Leave, and Holiday Pay, including Floating Holiday
• Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability
• Potential for Overtime
• Eligible for annual increases based on performance
• Opportunities for professional growth

Under the supervision of the National Director of Inside Sales with support from the local management team, primary responsibilities include:

• Determine needs and communicate benefits of product, services, features, pricing, and additional offerings to existing and new customers as appropriate.
• Prospect and generate leads with new and existing accounts.
• Develop on-going relationships with existing customers and new prospects.
• Learn new product offerings and communicate effectively to customers.
• Collaborate with Sales and Ops teams to meet objectives and goals on a monthly basis.
• Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions.
• Communicate and collaborate effectively with all Quest Events markets.
• Represent Quest Events values and business ethics consistently.

General Tasks and Responsibilities

• Quote generation and revision requests from clients and others as necessary
• Monitor payment status and requirements for upcoming bookings
• Primary point of contact between customer and operations team until the job becomes and actual order
• Secondary point of contact for assisting the operations team and follow up.
• Timely confirmations of orders to maximize lead time for the organization
• Gather layouts and any other info needed for installations
• Uploading all information into the ERP
• Keep a clean and organized office space
• Logging into the account coordinator call que every day
• Informing manager when logged out during business hours for unusual reasons

Skills and Abilities:

• Strong attention to details and organizational skills.
• Work independently and as part of a team.
• Demonstrated strong written and verbal communication skills.
• Demonstrated strong Customer Service skills.
• Ability to maintain a professional, customer-facing appearance and attitude.
• Strong working knowledge of all products offered by Quest Events.
• Problem-solving skills and the ability to troubleshoot.
• Willingness to assist in projects beyond daily scope as the need arises.

Education and Experience

• Associates degree or higher preferred
• Minimum of 2 years Event Industry experience
• Priority given to inside sales/project management experience
• Good working knowledge of Microsoft Office products
• Preferred experience with inventory management software

Physical Job Requirements:

• Sitting at a desk/computer for hours a day

Other Requirements, Knowledge, Skill, Ability or Characteristics:

• Knowledge of CRM maintenance preferred.
• Understands general reporting processes including expenses
• Works well independently and is motivated and results driven
• Strong Relationship-Building Skills
• Belief in Excellence
• Strong Planning Skills
• Highly ethical with unquestionable integrity and character