Network Engineer

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview:

The Network Engineer assists with corporate LANs/WANs, installs, configures, maintains, and upgrades all enterprise wired and wireless network infrastructure equipment and related security devices. Performs analytic, technical, and administrative work related to, configuration and implementing network based services/tools. Deploys programs and functions that are related to enterprise network operations, including security. Actively audits and analyzes network performance traffic and makes recommendations for hardware and software upgrades/efficiencies.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Administer, support, maintain network devices, firewalls (network/web application level) IPS/IDS, network core, voice, high availability architectures.
• Support, manage and secure ingress/egress connectivity to/from the institution including IPSEC Tunnels, secure file transfers and third party connections.
• Secure, manage, monitor network perimeter layer and applications pertaining but not limited to Web/DMZ/Proxy/ Secure mail gateway architectures.
• Maintain, administer Load balancers, external DNS and DDoS protections services.
• Create, update and maintain accurate technical documentation and diagrams.
• Utilize ticketing system to work, track and support affected users, locations, applications and services.
• Ability to identify rogue/malicious activities amongst Network level devices and respond accordingly.
• Administer, support Virtual private network and secure remote access connectivity solutions.
• Work with onsite remote Vendors, Service Providers and consultants as directed.
• Perform, recommend hardware, software, network, voice and related security upgrades, patches and installations as needed.
• Assist, lead, support complex problems and work to resolve accordingly.
• Complete high visibility, special projects as assigned.
• Perform routine and non-routine maintenance and repair activities for but not limited to network, voice, security devices, and related systems/applications.
• Escalate tickets, issues to Direct Management report as required.
• Expert level of support related to LAN/WAN/MAN locations and connectivity
• Perform other duties as required

Requirements:

• Provide support, onsite, remote site and offsite coverage as needed including nights, holidays, weekends, extended hours and various shifts. Some travel required within New York City and surrounding areas.
• Minimum 5+ years hands on and logistical experience in a Network Engineer level II capacity.
• Associate Degree or Certificate in Computer Sciences or related technical field or 5+ years progressive technical experience.
• Team player, positive attitude and good communication skills are essential to this role.
• Excellent documentation skills and required knowledge transfer sharing.
• Maintain professional demeanor at all times when handling complex issues.
• Comfortable working under high-pressure demanding environment and support of critical issues.
• Familiar with hardware and software devices from Fortinet, Cisco, Firewalls, Routers, Switches, Voice Gateways, Unified Communication Solution, SIP, PBX systems, SNMP & SIEM products.
• Ability to adhere to industry standard best practices related to network devices, network security architecture.
• Must be able to handle, prioritize, and multitask numerous projects, tickets and issues concurrently.
• Strong Working knowledge of Windows Platforms and associated applications.
• Quickly come up to speed with unfamiliar technologies using documentation, support and internet resources.
• Provide expert level guidance and device configurations for all trusted/untrusted connections, network devices, security devices and related ancillary systems/applications
• Participate in disaster recovery development, exercises and actual events.
• Validate and test rollout plans prior to deployment and work within Change control guidelines.
• 24x7 support availability, capable of working within Data centers, data closets and ability to lift and move network equipment as needed.
• Some Level 1 support related to cabling, patch downs, break/fix, and end user support required. Site visit of remote locations and branch locations as needed.
• Works with Information Technology team to assist in the enforcement of network-related security policies, access control lists, and threat mitigation to ensure the security, availability, and viability of network services.
• Hybrid Role
• Other duties as assigned
• Highly Ethical and motivated individual.

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.