Client Service Representative

Braintree Veterinary Care is looking to add an adaptable Lead - Customer Service Representative to their team in Braintree, MA! This role will be full-time position. Key Responsibilities: 

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly
• Assists with basic restraint and animal handling in the exam room. Requirements and Essential Skills:
• High school diploma or equivalent
• Previous experience working in the veterinary or animal care field
• Significant experience with basic office functions in a busy office environment
• Must be reliable and punctual
• Must be a team player and have compassion for pets and their people
• The ability to handle stressful situations with grace, compassion and professionalism
• Understands different communication styles and modifies their behavior accordingly
• Solutions-based, able to handle conflict respectfully and maintain composure amidst busy and constantly changing circumstances 

A common purpose with an uncommon passion—this is Rarebreed Veterinary Partners. We are a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for all our employees. After all, work should be your happy place! We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animals.

 

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
• Generous paid time off to help you achieve your purr-fect balance
• Employee Ruff-erral Program
• Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
• Accident and critical illness insurance
• Bonding leave enhanced maternity benefit
• Flexible Spending Account (FSA) and Health Saving Account (HSA)
• Continuing education yearly allowance for skills development
• Certification fees reimbursement (eligible employees only)
• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
• Free online group exercise classes, such as HIIT (High Intensity Interval Training) twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods

Employment will require the successful completion of references and background check. 

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. 

Learn more about our career opportunities at: https://rarebreedvet.com/careers/