Director of Quality Assurance and Program Excellence

The Price Center is preparing to launch an ambitious period of growth and is seeking an experienced, passionate, and creative leader who is committed to helping individuals with different intellectual and developmental abilities reach their personal greatest potential via self-development and community participation. This leader will be willing to take risks, set exciting goals, and learn from others. This is an exciting opportunity for someone looking for an impactful and inspiring career.

Working with a dynamic program team, this role is responsible for program excellence, quality, and training, and ensuring that all programs operate at the highest level of excellence and are continuously improving. This leader supports the delivery of high-quality programming by establishing protocols and guidelines; conducting regular program audits and assessments; providing support to program directors to improve program quality; and staying current on best practices and innovations. The Director of Program Excellence manages all external program audits to meet licensing requirements. In addition, this role is responsible for ensuring that all program managers and staff comply with mandated training requirements and have the skills they need to provide excellent programming. 

Duties and Responsibilities: 

• Quality Assurance 

• Develop and track agency standards, and report on performance to leadership and outside institutions as needed 
• Coordinate and oversee preparation for all audits including (but not limited to): 

• Massachusetts Office of Quality Enhancement (QE) Licensing Review, CARF, DPH, MA Health Reviews and other national accreditation surveys and external insurance inspections. This includes correspondence prior to inspection, submission of applications and any other information requested. PHLY Inspections and reporting, Housing Inspections (Smoc, ERP, etc)) 

• Assess service delivery at all day and residential sites including following up on the findings, coordination of regular internal auditing including case record review audits, financial and medication audits 
• Oversee the investigations and development of corrective action plans in response to regulator and internal deficiencies and complaints 
• Oversee submission of incidents, restraints and medication occurrences to DDS via HCSIS 
• Oversee the internal reporting process and follow-up 

• Training of Program Staff and Managers 

• Collaborate with HR to oversee compliance for all trainings required for a program position 
• Collaborate with HR and Program Management Team to provide access for all employees to mandatory trainings, including what is mandatory for New Hire Orientation and what is needed in Relias trainings 

• These include but is not limited to: 

• Basic Human Rights 
• HIPAA 
• Mandated Reporter 
• Accident and Injury Reporting 
• Fire Safety 
• Site Safety 

• Develop and refine trainings to meet the learning needs of employees 
• Create a cost-effective and high-quality training delivery program that maximizes internal resources and leverages external expertise  

• Program Operations 

• Supervise Program Operations Manager 
• Ensure that all necessary SOPs, Policies and Procedures are effective and that all teams are fully trained and operating within these guidelines 
• Maintain the policy and procedure manuals in accordance with funder and regulatory requirements and regularly update to include best practices and operational changes 
• Responsible for ensuring that program activities comply with the quality requirements of all contracts, accreditation standards, licensing requirements, regulations, and The Price Center’s policies and procedures 

Requirements: Five (5) years experience working with persons with intellectual and developmental disabilities in a quality assurance leadership role. Knowledge of DDS regulations and IDD program operations. Excellent project manager with strong organizational and problem-solving skills. Ability to collaborate with employees at all levels of the organization and to participate as an effective management team member. Effective communication skills, both orally and in writing. Possession of a valid driver's license, a clean driving record, and a willingness to use personal or agency vehicle in the course of employment.