Call Center Agent- Healthcare

 A-Line Staffing Solutions is working with a Fortune 500 Healthcare company in Tempe, AZ, whom are in need of an experienced Call Center Representative to become a part of the team!

Contact April Wilson at awilson@alinestaffing .com for immediate consideration!

Customer Service Representative- Benefits Rep

Location: Tempe, AZ

Hours: Must be flexible for 8 hour shifts between 6 AM- 6 PM.

Pay Rate: $15.00 

(Seasonal Contract)

Position Summary:
Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will spend your day either on the phone, or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication. During our busy season you will be expected to work a 40-hour week and overtime when requested.

MUST HAVES:
•    Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills 
•    Ability to work in a structured environment – adhering, following protocols 
•    High level attention to detail, multi-tasking, and ability to organize work 
•    Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging 
•    Ability to work autonomously in a self-paced, self-motivated team environment 
•    Ability to understand and follow oral and written instructions 
•    Ability to type 30 words a minute 
Must have excellent attendance and be punctual to work 
Experience working in a customer service environment 
High School degree required

Healthcare, call center, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, call center