Patient Care Advocate II - Remote

Summary

The Specialty Pharmacy Patient Care Advocate maintains a high level of interaction with US Specialty Care Pharmacy patients and physicians to ensure prescriptions are being filled and delivered correctly, and that the patient is taking the medication properly.

• Acts as a liaison between Specialty Care Pharmacy, patients and the provider's office
• Responsible for ensuring all necessary information, including insurance verification, is available to process prescription orders
• Assist in collecting clinical outcomes data from patients and assist in tracking the data within the software system
• Responsible for explaining company programs and services to patients and provider's office staff
• Communicates with patient for prescription refills
• Refers any medication or illness related question or concerns to a board licensed healthcare professional
• Responsible for processing of prescription refills through pharmacy dispensing software
• Maintains documentation of calls to and from patients and providers
• Contact patients to schedule deliveries, confirm address, inform of any co-payment information, and notify of payment responsibilities
• Assists with prior authorizations
• Refers under/uninsured patients to appropriate patient assistance programs and assists with applications
• Keeps current with new treatment trends
• Communicates patient status to provider's office/clinics
• Maintains patient confidentiality
• Demonstrate an ability to problem solve and work independently
• Prior demonstration of attention to detail by accurately scheduling patient deliveries over a 90-day period with no shipping errors
• Performs other duties and responsibilities as assigned

• Required: Licensed Pharmacy Technician registered with the State of Florida
• High School Diploma or equivalent
• One-year related customer service experience
• Previous insurance experience and medical or pharmacy background is preferred
• Required-Meet state requirements of national certification (CPhT) or other board approved training program, if required by state

• Time management
• Oral and written communication skills
• Professionalism
• Customer service skills
• Ability to multitask and be detail oriented
• Ability to work efficiently without creating distraction or disruption to other employees
• Ability to relate well and communicate effectively with other employees and patients
• Ability to work well with various personalities and work as a team
• Should be independent and self-motivated
• Ability to work and accomplish goals with little to no supervision
• Organizational skills
• Must be dependable and maintain levels of confidentiality
• General knowledge of internet navigation and research
• Knowledge of e-mail, fax transmission, and copy equipment are essential

WellDyne Can Offer You

• Medical, Dental and Vision Benefits
• Medical Savings Account Options with Company match
• 401K after 90 days of employment
• Employee Assistance Program
• Life and Supplemental insurance
• Educational Reimbursement
• Paid Time Off

This position is in a typical office environment which requires prolonged sitting and standing in front of a computer. In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients and employees. This position may be required to work long hours.