Playground Support Representative

Kaplan Early Learning Company is growing and seeks to hire a Playground Support Representative.

For more than 50 years, Kaplan Early Learning Company has been a champion for play. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. We are architects of learning good and defenders of the imagination. We live for inseparable bonds and open minds. We encourage the eager and inspire the inspirers. We transform lives through play.

Don't come to work; come to play! Family-oriented and mission-driven, Kaplan is proud that our work champions play every day, and we are looking for team members who take learning and play as seriously as we do. Accountability, equity, advocacy, and integrity are the heart of what we do at Kaplan, and together we can improve the outcomes of all children. To learn more about our culture and to join our team, visit us at https://www.kaplanco.com/about/

About the Position:

Our Playground Support Specialist will contribute to the overall success of the department by assisting customers with service inquiries as well as answering initial playground equipment and site questions through phone and email communication. Customer satisfaction is the main priority.

Work Schedule: 8:00am - 5:00pm Monday - Friday

Position Responsibilities Include:

• Serve as the initial customer contact from incoming phone calls and emails, vendors, inter-office departments and Kaplan Sales Representatives.
• Respond to customer inquiries regarding service, account and product/shipment issues.
• Analyze solutions and take appropriate action to ensure resolution, documentation and customer satisfaction.
• Responsible for triage of all incoming calls and emails from Playground inbox and distributing them to correct contact in Playground Department.
• Create Direct Ship quotes based on customer requests.
• Enter Direct Ship orders in the system.
• Track and maintain status of all Direct Shipments from vendor to customer.

Position Requirements Include:

• High school diploma or equivalent with three years customer service experience. Sales background a plus.
• PC literate with proficiency in basic Excel/Word/Outlook. Good data entry & 10-key skills. Peoplesoft experience a plus but not a requirement.
• Self-motivated individual who can support and guide customer requirements from inception to finished product.
• Ability to establish strong rapport with customers to insure a positive experience for the customer.
• Ability to prioritize, resolve problems and make decisions within guidelines.
• Possess excellent oral and written communication skills with ability to effectively communicate with internal/external customers and suppliers.
• Professional interpersonal skills with excellent time management, organizational and follow-up skills. .
• Possess a high level of attention to detail with ability to shift priorities with a sense of urgency.
• Exhibit flexibility with scheduled hours, as occasionally needed, to ensure customer satisfaction.
• Team-focused and flexible to changing business demands with proven ability to work effectively autonomously.

Benefits Include:

• Paid Time Off
• Medical, Dental, Vision Insurance
• Aflac Insurance
• Pet Insurance
• Verizon & AT&T Discount
• Educational Tuition Assistance
• Paid maternity/paternity leave supplemental program
• Child Care Discounts
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discounts Shopping Website
• Kaplan Store Discounts
• Matching 401(k) Plan

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.