Customer Service/ Dispatch Associate

SEE Eyewear is addicted to uncovering hidden gems-and not just within our product assortment. We believe recruiting top talent and cultivating a unique, sophisticated and diverse group of experts from our associates and

opticians to our Field Leaders. SEE’s collection is an eclectic and unique assortment of the best of the best made exclusively for us. The same expectation stands for our people; we are committed to developing a Best in Class

Team of Experts and Authorities where career development and growth are the foundation to building our brand.

The Customer Service Dispatch Associate position is responsible for completing operational tasks that support the efficient and timely shipping and receiving of orders, supplies, equipment, and other items. This role requires someone able to work with urgency while maintaining accuracy and attention to detail.

Customer Service/ Dispatch Associate Responsibilities:

• Direct communication with retail stores & follow-through on all questions
• Pulling miscellaneous supplies for the retail stores
• Supporting stores with specific frame requests (locating & pulling frame, troubleshooting any questions)
• Sorting, processing incoming product from retail locations
• Handle Customer Service Inquires via email about products, orders, warranties
• Perform other duties as requested to support the department

Requirements:

• This is a physical role and the ability to lift, push, pull, or carry objects/boxes up to 30lbs
• Strong written and verbal communication skills
• Data entry
• Email proficiency-Microsoft Outlook
• Office Suite Software- Microsoft Office
• Follow all safety protocols
• Ensure work is completed in a safe and efficient manner
• HS Diploma
• Optical Experience A Plus!

Work environment:

• Warehouse/Stockroom environment
• Monday through Friday onsite 830am to 5pm

Benefits:

As a full-time employee all Store Managers will be eligible to participate in SEE’s comprehensive benefits program which includes:

• Medical Benefits
• Dental Benefits
• Life Insurance
• Disability
• 401k with match
• PTO
• SEE Perk Pack which includes complementary eyewear and eye exam
• HSA & FSA programs

Education:

• High School Diploma/GED

SEE Competencies:

• Professional-you handle tough situations with grace and work with integrity
• A Team Player-you work well with others, give and receive constructive criticism, and are dedicated to the team’s success as a whole
• Entrepreneurial-You think outside of the box to drive the business
• Eager to Learn-You are open to feedback and always looking for ways to improve
• Accountable-You take accountability for your role in the success of the business
• Open Communicator-you communicate directly & effectively with your peers and your supervisor. You speak candidly and address concerns in the moment.
• Contribute to a Positive Work Environment-Be a positive impact to team morale. Motivate and inspire others.
• Communicate with your team in a respectful manner.
• Delegate and collaborate with your people and Home Base. Create interpersonal connections and be open to feedback.
• Time Management-You will work with urgency and prioritize tasks. You will be accountable for ensuring that your team has clear direction on down-time utilization and prioritization of tasks.