Front Desk Agent

Job Summary:

The Front Desk Agent at Courtyard by Marriott - Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with check-in/check-out processes, answer inquiries and handle any guest concerns or requests. The Front Desk Agent will also be responsible for maintaining the appearance and functionality of the lobby area, as well as handling various administrative tasks.

Compensation & Benefits:

This is a full-time, hourly position in the Hospitality/Restaurant industry with a competitive hourly rate of $15 to $16 per hour. Employees will be paid weekly and will also have access to a variety of benefits, including health insurance, retirement plans, and sick time.

Responsibilities:

• Greet guests and assist with check-in/check-out processes
• Answer phone calls, emails, and other forms of communication from guests and potential guests
• Provide information and recommend local attractions, restaurants, and events
• Handle guest concerns or requests with professionalism and efficiency
• Maintain the appearance and functionality of the lobby area, including keeping it clean and organized
• Handle administrative tasks such as making reservations, processing payments, and maintaining guest records
• Collaborate with other departments to ensure smooth operations and resolve any guest issues
• Maintain knowledge of hotel policies, amenities, and services to effectively assist guests
• Assist with luggage handling and transportation arrangements when needed
• Maintain a safe and secure environment for guests by following all safety and security procedures
• Adhere to all company and brand standards to ensure consistent and exceptional service
• Other duties as assigned by management

Requirements:

• High school diploma or equivalent required; additional education or hospitality training preferred
• 1-2 years of experience in a customer service role, preferably in the hospitality industry
• Knowledge of hotel reservation systems is a plus
• Strong communication and interpersonal skills
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Must be able to work flexible hours including nights, weekends, and holidays
• Must have reliable transportation to and from the hotel
• Must be able to lift up to 50 pounds and stand for extended periods of time
• Must have a professional appearance and demeanor
• Knowledge of a second language is a plus

EEOC Statement:

Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics, marital status, veteran status, or any other legally protected status.