Showroom Concierge

Summary:

We are looking for a proactive and customer-oriented Showroom Concierge to oversee MOI’s Washington, DC office. The successful candidate will be responsible for greeting and assisting clients and employees, showroom management, communications, event coordination, and other daily office functions and activities while ensuring a positive and memorable experience for all visitors and employees.

Essential Functions:

• Welcoming clients and employees with an upbeat; positive “can do” attitude and assist their needs.
• Oversee office functions, including opening and closing; maintaining office appearance that is consistent with MOI’s brand; ordering supplies and office inventory; delivering and distributing office communications; and other office activities.
• Always manage beverage and food inventory, stocked as detailed in the handbook.
• Coffee and other beverages made upon start of day, always stocked and machine ready to use to all hours of the workday.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and coordination of training.
• Work with management and sales to develop and design customer visits that are unique and specific to each client.
• Answering phones, managing incoming and outgoing packages and office mail distribution.
• Manage all hosting and hospitality functions including but not limited to catering order for client and employee experiences.
• Set up and tear down of rooms for meetings in all areas including audio visual (all technology), arrange furniture according to MOI’s brand.
• Maintain and coordinate the showroom calendar, ensuring the appropriate use of spaces and availability of resources.
• Responsible for contacting vendor reps for library updates and overhaul as needed.
• Manage all aspects of the e-library as well as all library responsibilities to include: Sorting and stocking fabrics, literature and finishes ensuring information is current and is updated.
• Proactively maintain the showroom in a “display” condition, including regular walkthroughs and resetting of public areas, maintenance of kitchen and public areas, and general showroom upkeep.
• Coordinating with Sales and other team members to ensure the “client experience” at the MOI DC office is optimal and exceptional every time. Includes coordinating the ordering of brochures, finishes, and other information for client meetings, tours, bids, or projects.
• Maintaining budget of office supplies, inventory, and expenditures for events and coordinating with Marketing on approval of networking, associations, events, and other activities.
• Complete data entry into CORE from Director of Business Development.
• Other duties as assigned.

Competencies:

• Requires excellent oral and written communication skills.
• Requires strong organizational skills.
• Requires strong time management skills.
• Advanced in computer software use (Word, Excel, Outlook)
• Must be able to handle multiple projects with deadlines in a fast-paced environment.
• Must be willing to work early and past standard office business hours.
• Must project a professional demeanor as well as using tact and diplomacy when dealing with others.
• Ability to work of others on a project.

Education & Experience:

• 1-3 years of experience in office administration and event coordination.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to perform the essential functions of the job with or without reasonable accommodation.