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Concierge Staff Jobs (NOW HIRING)

PCPPC INC.

Lead Concierge

Boise, ID · On-site

$17 - $22/hr

Supervise and support concierge staff to maintain high service standards. * Curating seasonal lobby decor to create a warm and inviting atmosphere. * Assisting in planning and coordinating resident ...

Stratton Amenities

Assistant Lead Concierge

Plano, TX · On-site

$16 - $17/hr

Coordinate schedules with Lead Concierge to ensure property is properly staffed with concierge staff. Fill in whenever there is need in case of call offs and emergencies * Maintain an excellent ...

Multifamily

Concierge, Multifamily

Dallas, TX

$15.25 - $19.75/hr

Concierge staff members are the face of the property and promote a sense of community. ESSENTIAL JOB DUTIES: * Specific duties include, but are not limited to: welcoming resident guests, after-hours ...

Multifamily

Concierge, Multifamily

Dallas, TX

$15.25 - $19.75/hr

Concierge staff members are the face of the property and promote a sense of community. ESSENTIAL JOB DUTIES: * Specific duties include, but are not limited to: welcoming resident guests, after-hours ...

Radkin LLC

Lead Concierge

Palm Beach, FL · On-site

$17 - $20/hr

Serve as the first point of contact for concierge staff during assigned shifts. * Ensure all daily logs, passdowns, visitor entries, contractor notifications, and vendor check-ins are accurately ...

Multifamily

Concierge, Multifamily

Dallas, TX

$15.25 - $19.75/hr

Concierge staff members are the face of the property and promote a sense of community. ESSENTIAL JOB DUTIES: * Specific duties include, but are not limited to: welcoming resident guests, after-hours ...

Multifamily

Concierge, Multifamily (Overnight)

Dallas, TX

$15.25 - $19.75/hr

Concierge staff members are the face of the property and promote a sense of community. ESSENTIAL JOB DUTIES: * Specific duties include, but are not limited to: welcoming resident guests, after-hours ...

Cushman & Wakefield

Concierge, Multifamily

Concord, NC

$18.70 - $22/hr

Concierge staff members are the face of the property and promote a sense of community. Shift Schedule: * Wednesday-Friday: 3:00 PM - 11:00 PM * Saturday & Sunday: 7:00 AM - 3:00 PM ESSENTIAL JOB ...

Cushman & Wakefield

Concierge, Multifamily

Concord, NC

$18.70 - $22/hr

Concierge staff members are the face of the property and promote a sense of community. Shift Schedule: * Wednesday-Friday: 3:00 PM - 11:00 PM * Saturday & Sunday: 7:00 AM - 3:00 PM ESSENTIAL JOB ...

RightHIRE Staffing Solutions,

Be Seen First

Concierge Manager

Miami Beach, FL · On-site

$100K/yr

This leadership role is responsible for delivering an elevated tenant and guest experience while overseeing concierge staff, lobby operations, service standards, and day-to-day hospitality functions.

Associa

Concierge

El Paso, TX · On-site

$14 - $18/hr

Concierge staff are available to homeowners, vendors and guests providing information and other services such as receiving packages, monitoring property access and greeting visitors. Job Duties and ...

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Concierge Staff information

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How much do concierge staff jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for concierge staff in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are concierge staff?

Concierge staff are hospitality professionals who assist guests with a range of services, such as making restaurant reservations, booking transportation, providing information about local attractions, and fulfilling special requests. They are typically found in hotels, luxury apartments, and some office buildings. Their primary goal is to enhance the guest experience by offering personalized service and local expertise.

How do I get hired as a concierge?

To get hired as a concierge, candidates typically need customer service experience, strong communication skills, and knowledge of the local area or services. Many employers prefer candidates with a high school diploma or equivalent and may require background checks or certifications in hospitality or customer service. Having proficiency with reservation systems and a professional appearance can also improve chances of employment.

What jobs pay $400 an hour?

Concierge staff typically do not earn $400 an hour; such high rates are usually associated with specialized professions like top-tier legal or financial consultants, surgeons, or high-profile entertainment professionals. These roles often require advanced skills, extensive experience, and certifications, and they operate in high-demand, high-stakes environments.

What are the key skills and qualifications needed to thrive as Concierge Staff, and why are they important?

To thrive as Concierge Staff, you need strong customer service skills, problem-solving abilities, and a thorough knowledge of local amenities, often supported by a high school diploma or equivalent. Familiarity with reservation systems, phone and email communication platforms, and sometimes property management software is typically required. Exceptional interpersonal skills, attentiveness, and professionalism help build trust and provide memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and enhancing the reputation of the establishment.

What is the difference between Concierge Staff vs Front Desk Clerk?

AspectConcierge StaffFront Desk Clerk
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, basic administrative skills
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, motels, office buildings
Employer & IndustryHospitality, luxury service industryHospitality, general service industry
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, administrative tasks, guest inquiries

Concierge Staff focus on providing personalized, high-end services and local recommendations, often in luxury settings. Front Desk Clerks handle administrative check-in/out processes and basic guest inquiries. While both roles require customer service skills, Concierge Staff typically have more specialized knowledge and a focus on guest experience enhancement.

What do concierge staff do?

Concierge staff assist guests or clients by providing information, making reservations, and arranging services such as transportation, dining, or entertainment. They often work in hotels, residential buildings, or corporate settings, requiring strong communication skills and knowledge of local resources.

What are some common challenges Concierge Staff face when assisting guests, and how can they effectively address them?

Concierge Staff often encounter challenges such as managing multiple guest requests simultaneously, handling last-minute or unusual service demands, and staying up-to-date with local information and events. Effective communication, strong organizational skills, and a calm, resourceful approach are key to addressing these issues. Building strong relationships with local vendors and maintaining a comprehensive knowledge base enables Concierge Staff to deliver solutions quickly and exceed guest expectations, even in high-pressure situations.

How much is the salary of a concierge?

The average salary of a concierge staff member typically ranges from $25,000 to $50,000 per year, depending on experience, location, and the type of establishment. Concierge roles often require strong customer service skills and may include tips as additional income.
What cities are hiring for Concierge Staff jobs? Cities with the most Concierge Staff job openings:
Concierge Staff jobs near you

Lead Concierge

East West Family of Companies

Snowmass Village, CO • On-site

$30 - $32/hr

Full-time

Posted 18 days ago

Job description

Description
Position Summary
The Lead Concierge oversees all concierge operations and serves as the primary resource, trainer, and leader for the concierge team. This role is responsible for ensuring exceptional guest experiences, maintaining operational excellence, developing vendor partnerships, supporting team development, and acting as a liaison between guests, departments, and external partners. The Lead Concierge is responsible for managing complex guest situations, overseeing VIP experiences, and continuously improving concierge services, systems, and procedures.
Key Responsibilities
Concierge Operations & Leadership
  • Oversee daily concierge operations and ensure consistent service standards.
  • Serve as the primary point of contact for concierge team members regarding questions, escalations, and operational guidance.
  • Create team schedules and coordinate staffing needs.
  • Maintain a positive, collaborative, and guest-focused team culture.
  • Provide coaching, training, performance feedback, and ongoing development for concierge staff.
  • Mediate team concerns and assist with conflict resolution when necessary.
  • Organize and distribute shared gratuities in accordance with established procedures.

Guest Experience & VIP Services
  • Personally manage and coordinate services for VIP, penthouse, and high-profile guests.
  • Handle guest escalations, service recovery efforts, and complex problem-solving situations.
  • Coordinate special requests, celebrations, amenities, room decorations, proposals, engagements, and other personalized experiences.
  • Serve as the primary point of contact for guests requiring elevated service or attention.
  • Ensure timely and proactive communication with guests before and during their stay.

Vendor Relations & Partnership Development
  • Develop, maintain, and strengthen relationships with local vendors, activity providers, transportation companies, restaurants, and service partners.
  • Negotiate and coordinate guest services with vendors while ensuring high service standards.
  • Pursue new partnerships that enhance the guest experience.
  • Coordinate vendor trainings and educational sessions for concierge staff.
  • Manage commission reporting and vendor-related administrative requirements.

Training & Team Development
  • Lead onboarding and training for all new concierge team members.
  • Create and maintain training materials, SOPs, operational guides, and departmental resources.
  • Conduct property, destination, and vendor orientation tours.
  • Ensure team proficiency with concierge technology platforms, booking systems, and operational procedures.
  • Monitor service quality and provide corrective coaching when necessary.

Departmental Communication & Collaboration
  • Act as the liaison between Concierge and other hotel departments, including Front Office, Reservations, Sales, Food & Beverage, Marketing, and Guest Services.
  • Attend interdepartmental meetings and communicate relevant updates to the concierge team.
  • Advocate for concierge operations and identify opportunities for service improvements across departments.
  • Ensure seamless communication regarding guest needs, operational changes, and special events.

Administrative & Systems Management
  • Maintain concierge systems, databases, guest profiles, vendor information, and destination resources.
  • Oversee concierge communication channels, including email inbox management, voicemail updates, guest messaging, and seasonal communications.
  • Create, update, and manage operational forms, guides, marketing materials, and guest-facing documents.
  • Maintain accurate records, internal notes, and guest preferences.
  • Manage seasonal updates to concierge technology platforms and resource libraries.

Destination Expertise & Resource Management
  • Maintain current knowledge of local dining, activities, events, transportation, and seasonal offerings.
  • Coordinate site visits and educational experiences for concierge staff.
  • Ensure concierge resources, brochures, maps, business cards, and guest materials remain current and fully stocked.
  • Create and distribute destination guides, dining recommendations, activity information, and seasonal updates.

Special Projects & Seasonal Planning
  • Coordinate seasonal guest communications and promotional initiatives.
  • Assist with planning and promotion of holiday programming, special events, and resort-wide initiatives.
  • Collaborate with marketing teams to ensure destination and concierge information remains accurate across guest-facing platforms.
  • Continuously identify opportunities to improve efficiency, technology utilization, and the overall guest experience.

Location: Viceroy Hotel Snowmass Village CO
Start Date: June 15th 2026
Employment Status: Full Time, Year Round
Pay Rate: $30-$32 Hourly depending on Experience
Schedule: Require Flexibility
Fill by July 31st 2026
Open until Filled
Minimum Requirements
Additional Expectations
  • Maintain availability for urgent operational matters and guest service escalations when appropriate.
  • Demonstrate exceptional professionalism, discretion, adaptability, and problem-solving abilities.
  • Serve as a trusted resource for guests, team members, hotel leadership, and external partners.
  • Uphold the highest standards of luxury hospitality and personalized guest service.

Apply at jobs.eastwest.com

Apply