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Front Desk Concierge - Engagement Department
Part-Time Position | JCC Denver

About the JCC:
JCC Denver is a vibrant community hub dedicated to connecting people, building relationships, and enhancing lives through meaningful Jewish experiences. With over 100,000 square feet of program space, we offer high-quality programming for all ages, including wellness, aquatics, early childhood education, arts and culture, family engagement, summer camps, and more.

About the Role:
The Front Desk Concierge is a key member of the JCC Engagement Team and supports every department. This position is responsible for providing a welcoming, knowledgeable, and service-oriented presence at the front desk. The Concierge serves as the first point of contact for members, guests, and program participants, and plays an important role in supporting the success of JCC programs, events, and daily operations.

Role and Responsibilities:

• Create a warm and welcoming environment that reflects the JCC's mission, values, and community-centered approach.
• Greet each guest with a smile and direct eye contact; provide helpful information about JCC programs, events, and facilities.
• Ensure proper entrance procedures for anyone entering the JCC including staff, JCC Fitness and Aquatics members, program attendees, and vendors.
• Communicate security and facilities issues via internal systems.
• Intake deliverers and contact the appropriate department for timely pickup.
• Become knowledgeable about the full range of JCC Denver programs-including early childhood, arts, family engagement, camps, and community events-to effectively support and guide guests.
• Answer phones and respond to inquiries with clarity, patience, and enthusiasm.
• Assist JCC program participants in navigating registration platforms.
• Support logistics and setup for programs, including checking in guests and directing them to the correct spaces.
• Maintain a clean, organized, and professional front desk area and lobby area.
• Communicate effectively with coworkers and managers, sharing pertinent updates at the end of each shift.
• Support Engagement programs as assigned.
• Perform additional duties as assigned to support the success of the JCC Engagement Team and the JCC as a whole.

Qualifications and Education Requirements:

• Availability to work evenings, weekends, and holidays.
• Excellent interpersonal and customer service skills.
• Previous experience handling money and processing transactions.
• Strong communication skills (written and verbal).
• Ability to multitask in a fast-paced, community-centered environment.
• Friendly, professional demeanor with strong attention to detail.
• Proficient in Microsoft Office Suite and general office technology.
• Ability to lift up to 25 lbs.

Preferred Qualifications:

• High school diploma or equivalent preferred.
• Previous experience working in a community center, nonprofit, or customer service environment is a plus.
• Interest in community building, Jewish culture, or family programming.

Physical/Mental Requirements (ADA Compliance):

• Ability to stand or sit for extended periods.
• Ability to talk, hear, walk, and use hands to operate phones, computers, and other front desk equipment.
• Occasional bending, stooping, and lifting of light items may be required.

Benefits Overview:

• Paid Time Off is a day-one benefit accrued based on years of service and hours worked in compliance with the Colorado Health Families & Workplaces Act.
• Part-time employees of the JCC who regularly work 5+ hours per week receive a complimentary individual membership to the JCC's Fitness and Aquatics Center and a range of staff discounts, including year-round access to the JCC's fitness center and heated pool.
• Part-time employees of the JCC who regularly work 20+ hours per week are also eligible for a wide range of discounts, including up to 20% off for the JCC's Preschool and Summer Camp childcare programs, discounted tickets to Mizel Arts and Culture events, discounted program and class costs, and more!
• All employees of the JCC are eligible to join the "JCCs of North America" (JCCA) community, which includes access to the JCCA's resource center, ongoing professional development and networking opportunities, as well as educational stipends for qualifying employees.

Additional Notes:
This job description is not intended to be all-inclusive. The incumbent will also perform other reasonably related duties as required. The JCC reserves the right to revise or update job responsibilities based on organizational needs.

The Jewish Community Center values diversity and inclusiveness and is an equal opportunity employer.

The Staenberg-Loup Jewish Community Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.