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Concierge Staff Jobs (NOW HIRING)

Kentucky State University

Staff-12 months EFFECTIVE DATE: TBD STANDARD WORK HOURS: 37.5 hours per week LOCATION : Online ... The Student Support Concierge Manager exercises independent judgment in resolving complex student ...

Woodhouse Spas

Spa Hospitality and Concierge Staff

MN · On-site

$15 - $18/hr

Responsive recruiter Benefits: * Company parties * Competitive salary * Employee discounts * Flexible schedule * Free food & snacks * Free uniforms * Health insurance * Opportunity for advancement

Yellowstone Club, LLC

WI · On-site

Manage all facets of Member and guest tracking in relation to staff and software. * Manage all ... Updates Concierge Handbook and Mountain Access Concierge Manual on a routine basis. * Maintain ...

Yellowstone Club, LLC

Manage all facets of Member and guest tracking in relation to staff and software. * Manage all ... Updates Concierge Handbook and Mountain Access Concierge Manual on a routine basis. * Maintain ...

Biltmore Company

Inn Concierge - Full Time

Asheville, NC · On-site

$17.09/hr

Staff will energetically and enthusiastically respond to guest inquiries and will look for ... Concierge staff are expected to act as ambassadors for Biltmore and Asheville and help guests to ...

Atlas Residential LLC

Be Seen First

Overnight Concierge 11pm-7am Sat/Sun

Boston, MA · On-site

$18 - $20/hr

About us Atlas Residential is a premier concierge staffing firm serving luxury residential communities. Our commitment is to provide warm, welcoming, and professional staff dedicated to enhancing the ...

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Concierge Staff information

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How much do concierge staff jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for concierge staff in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge staff?

Concierge staff are hospitality professionals who assist guests with a range of services, such as making restaurant reservations, booking transportation, providing information about local attractions, and fulfilling special requests. They are typically found in hotels, luxury apartments, and some office buildings. Their primary goal is to enhance the guest experience by offering personalized service and local expertise.

What are the key skills and qualifications needed to thrive as concierge staff?

To thrive as Concierge Staff, you need strong customer service skills, problem-solving abilities, and a thorough knowledge of local amenities, often supported by a high school diploma or equivalent. Familiarity with reservation systems, phone and email communication platforms, and sometimes property management software is typically required. Exceptional interpersonal skills, attentiveness, and professionalism help build trust and provide memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and enhancing the reputation of the establishment.

What are some common challenges concierge staff face when assisting guests, and how can they effectively address them?

Concierge Staff often encounter challenges such as managing multiple guest requests simultaneously, handling last-minute or unusual service demands, and staying up-to-date with local information and events. Effective communication, strong organizational skills, and a calm, resourceful approach are key to addressing these issues. Building strong relationships with local vendors and maintaining a comprehensive knowledge base enables Concierge Staff to deliver solutions quickly and exceed guest expectations, even in high-pressure situations.

What is the difference between Concierge Staff vs Front Desk Clerk?

AspectConcierge StaffFront Desk Clerk
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, basic administrative skills
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, motels, office buildings
Employer & IndustryHospitality, luxury service industryHospitality, general service industry
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, administrative tasks, guest inquiries

Concierge Staff focus on providing personalized, high-end services and local recommendations, often in luxury settings. Front Desk Clerks handle administrative check-in/out processes and basic guest inquiries. While both roles require customer service skills, Concierge Staff typically have more specialized knowledge and a focus on guest experience enhancement.

How do I get hired as a concierge staff?

To get hired as a concierge staff member, candidates typically need customer service experience, strong communication skills, and a professional appearance. Many employers prefer candidates with knowledge of local attractions and basic computer skills, and some roles may require a high school diploma or equivalent. Applying through hotel or hospitality job boards and demonstrating a friendly, helpful attitude can improve chances of employment.

Is concierge staff a stressful job?

Concierge staff often work in fast-paced environments that require multitasking and excellent customer service skills, which can be stressful during busy periods or when handling difficult requests. However, the level of stress varies depending on the workplace, workload, and individual resilience. Proper training and experience can help manage stress effectively in this role.

What cities are hiring for Concierge Staff jobs?

Cities with the most Concierge Staff job openings:

What are popular job titles related to Concierge Staff jobs?

For Concierge Staff jobs, the most frequently searched job titles are:

Concierge Staff jobs near you

Concierge (Multi-family)

Dallas, TX • On-site

FirstService Residential
Real Estate • 10K+ employees
Learn more about FirstService Residentialexternal

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Interact with residents and guests to meet their needs and provide recommendations or arrangements.

  • Handle concierge duties such as processing mail, making reservations, providing directions, and coordinating services.

  • Maintain knowledge of community amenities, local area attractions, and safety procedures to enhance resident experience.

Job description

Description

Job Overview:
A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.
Working as a FirstService Concierge means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Concierge is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Often concierges will make reservations for restaurants, spas, shows and special events. Requests from residents can range from arranging transportation or providing directions. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests.
Your Responsibilities:
  • Demonstrates superior customer service at all times and a genuine desire to serve.
  • Warmly greets and directs residents and guests arriving to or departing from the property.
  • Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
  • Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
  • Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
  • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
  • Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
  • Adheres to company standards for resident and guest services.
  • Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
  • Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
  • Maintains a professional demeanor and polished appearance at all times.
  • Assists in the training of concierge staff.
  • Follows safety procedures and maintains a safe work environment.
  • Performs other job-related duties as directed.
Skills - Qualifications:
  • Education, Experience - Skills Requirements:
    • High school diploma or equivalency required.
    • A degree in hospitality management or business administration strongly desired.
    • Fluency in one or more foreign languages is also a plus.
    • Minimum of one year of high-end/luxury of hospitality or property management experience preferred.
    • Must possess excellent verbal and written communication skills.
    • Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
    • Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
    • Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
    • Must be a team player with a strong work ethic.
  • Computer - Equipment Requirements: Proficiency in Microsoft Office and information system hardware/software required. Ability to type a minimum of 30 words per minute. Performs a wide variety of tasks using a computer and other electronic systems (e.g., key track, telephones, radios, television, monitors, etc.).
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including medical, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $20 - $24 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
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