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Concierge Staff Jobs (NOW HIRING)

Planned Companies

Executive Concierge

College Park, MD

$25/hr

Manage concierge staff. * Handle inquiries from clients and residents in a professional manner. * Help with the organization of on-site events. * Greet clients when they enter the building and guide ...

Phipps NY

Porter/Concierge

Manhattan, NY

$22.33/hr

As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full-time ...

Phipps Neighborhoods

Porter/Concierge

Manhattan, NY · On-site

$22.33/hr

As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full-time ...

Phipps NY

Porter/Concierge

Manhattan, NY

$22.33/hr

As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full-time ...

Planned Companies

Executive Concierge

College Park, MD

$25/hr

Manage concierge staff. * Handle inquiries from clients and residents in a professional manner. * Help with the organization of on-site events. * Greet clients when they enter the building and guide ...

Phipps NY

Porter/Concierge

Manhattan, NY

$22.33/hr

As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full-time ...

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Concierge Staff information

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How much do concierge staff jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for concierge staff in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are concierge staff?

Concierge staff are hospitality professionals who assist guests with a range of services, such as making restaurant reservations, booking transportation, providing information about local attractions, and fulfilling special requests. They are typically found in hotels, luxury apartments, and some office buildings. Their primary goal is to enhance the guest experience by offering personalized service and local expertise.

How do I get hired as a concierge?

To get hired as a concierge, candidates typically need customer service experience, strong communication skills, and knowledge of the local area or services. Many employers prefer candidates with a high school diploma or equivalent and may require background checks or certifications in hospitality or customer service. Having proficiency with reservation systems and a professional appearance can also improve chances of employment.

What jobs pay $400 an hour?

Concierge staff typically do not earn $400 an hour; such high rates are usually associated with specialized professions like top-tier legal or financial consultants, surgeons, or high-profile entertainment professionals. These roles often require advanced skills, extensive experience, and certifications, and they operate in high-demand, high-stakes environments.

What are the key skills and qualifications needed to thrive as Concierge Staff, and why are they important?

To thrive as Concierge Staff, you need strong customer service skills, problem-solving abilities, and a thorough knowledge of local amenities, often supported by a high school diploma or equivalent. Familiarity with reservation systems, phone and email communication platforms, and sometimes property management software is typically required. Exceptional interpersonal skills, attentiveness, and professionalism help build trust and provide memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and enhancing the reputation of the establishment.

What is the difference between Concierge Staff vs Front Desk Clerk?

AspectConcierge StaffFront Desk Clerk
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, basic administrative skills
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, motels, office buildings
Employer & IndustryHospitality, luxury service industryHospitality, general service industry
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, administrative tasks, guest inquiries

Concierge Staff focus on providing personalized, high-end services and local recommendations, often in luxury settings. Front Desk Clerks handle administrative check-in/out processes and basic guest inquiries. While both roles require customer service skills, Concierge Staff typically have more specialized knowledge and a focus on guest experience enhancement.

What do concierge staff do?

Concierge staff assist guests or clients by providing information, making reservations, and arranging services such as transportation, dining, or entertainment. They often work in hotels, residential buildings, or corporate settings, requiring strong communication skills and knowledge of local resources.

What are some common challenges Concierge Staff face when assisting guests, and how can they effectively address them?

Concierge Staff often encounter challenges such as managing multiple guest requests simultaneously, handling last-minute or unusual service demands, and staying up-to-date with local information and events. Effective communication, strong organizational skills, and a calm, resourceful approach are key to addressing these issues. Building strong relationships with local vendors and maintaining a comprehensive knowledge base enables Concierge Staff to deliver solutions quickly and exceed guest expectations, even in high-pressure situations.

How much is the salary of a concierge?

The average salary of a concierge staff member typically ranges from $25,000 to $50,000 per year, depending on experience, location, and the type of establishment. Concierge roles often require strong customer service skills and may include tips as additional income.
What cities are hiring for Concierge Staff jobs? Cities with the most Concierge Staff job openings:
Concierge Staff jobs near you
Executive Concierge

Executive Concierge

Planned Companies

College Park, MD

$25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Planned Companies rating

6.9

Company rating: 6.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

99th of 210 rated facilities management

Job description

Planned Companies –Executive Concierge – Job Description  

Schedule: Wednesday to Sunday 9:00AM-5:00PM

Pay Rate: $25.00

 

Our company is in search of a friendly and professional Lead Concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service.

The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal). In addition, the qualified candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

Primary Job Responsibilities:

  • Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
  • Manage concierge staff.
  • Handle inquiries from clients and residents in a professional manner.
  • Help with the organization of on-site events.
  • Greet clients when they enter the building and guide them to their designated areas.
  • Process important queries and manage customer expectations in a polite and friendly manner.
  • Keep track of frequent clients and create a tailored experience based on their personal needs.
  • Answer telephones and monitor the lobby.
  • Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
  • Maintain control of all keys. This includes logging the keys in and out.
  • Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
  • Maintain a clean and pleasant environment.
  • Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Requirements:

  • Minimum of 4+ year’s client-facing experience.
  • Basic computer literacy skills and talent for technology.
  • Advanced written and verbal communication skills.
  • Excellent knowledge of local attractions and establishments.
  • Polite, friendly, and self-assured attitude.
  • Skills in multitasking and good time management.

 

Benefits

  • Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. 
  • All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”  

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What Planned Companies employees say

Hours and flexibility

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