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Concierge Staff Jobs (NOW HIRING)

Cushman & Wakefield

Concierge, Multifamily

Concord, NC

$18.70 - $22/hr

Concierge staff members are the face of the property and promote a sense of community. Shift Schedule: * Wednesday-Friday: 3:00 PM - 11:00 PM * Saturday & Sunday: 7:00 AM - 3:00 PM ESSENTIAL JOB ...

Cushman & Wakefield

Concierge, Multifamily

Concord, NC · On-site

$18.70 - $22/hr

Concierge staff members are the face of the property and promote a sense of community. Shift Schedule: * Wednesday-Friday: 3:00 PM - 11:00 PM * Saturday & Sunday: 7:00 AM - 3:00 PM ESSENTIAL JOB ...

RightHIRE Staffing Solutions,

Be Seen First

Concierge Manager

Miami Beach, FL · On-site

$100K/yr

This leadership role is responsible for delivering an elevated tenant and guest experience while overseeing concierge staff, lobby operations, service standards, and day-to-day hospitality functions.

Associa

Concierge

El Paso, TX · On-site

$14 - $18/hr

Concierge staff are available to homeowners, vendors and guests providing information and other services such as receiving packages, monitoring property access and greeting visitors. Job Duties and ...

New

LifeQuest

Concierge

Quakertown, PA · On-site

$16/hr

Oversee Concierge staff. * Facilitate communication between all concerned parties. * Demonstrate awareness of and sensitivity to the needs of residents and their families. * Service meetings by ...

LifeQuest

Concierge

Quakertown, PA · On-site

$16/hr

Oversee Concierge staff. * Facilitate communication between all concerned parties. * Demonstrate awareness of and sensitivity to the needs of residents and their families. * Service meetings by ...

FirstService Residential

Concierge

Dallas, TX

$17.50/hr

Assists in the training of concierge staff. * Follows safety procedures and maintains a safe work environment. * Performs other job-related duties as directed. Skills - Qualifications: Education ...

LifeQuest

Concierge

Quakertown, PA · On-site

$15 - $25/hr

Oversee Concierge staff. * Facilitate communication between all concerned parties. * Demonstrate awareness of and sensitivity to the needs of residents and their families. * Service meetings by ...

FirstService Residential Careers

Concierge

Dallas, TX · On-site

$17.50/hr

Assists in the training of concierge staff. * Follows safety procedures and maintains a safe work environment. * Performs other job-related duties as directed. Skills - Qualifications: Education ...

Planned Companies

Lead Concierge

Paramus, NJ · On-site

$20/hr

Manage concierge staff. * Handle inquiries from clients and residents in a professional manner. * Help with the organization of on-site events. * Greet clients when they enter the building and guide ...

Planned Companies

Executive Concierge

College Park, MD · On-site

$25/hr

Manage concierge staff. * Handle inquiries from clients and residents in a professional manner. * Help with the organization of on-site events. * Greet clients when they enter the building and guide ...

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Concierge Staff information

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How much do concierge staff jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for concierge staff in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are concierge staff?

Concierge staff are hospitality professionals who assist guests with a range of services, such as making restaurant reservations, booking transportation, providing information about local attractions, and fulfilling special requests. They are typically found in hotels, luxury apartments, and some office buildings. Their primary goal is to enhance the guest experience by offering personalized service and local expertise.

How do I get hired as a concierge?

To get hired as a concierge, candidates typically need customer service experience, strong communication skills, and knowledge of the local area or services. Many employers prefer candidates with a high school diploma or equivalent and may require background checks or certifications in hospitality or customer service. Having proficiency with reservation systems and a professional appearance can also improve chances of employment.

What jobs pay $400 an hour?

Concierge staff typically do not earn $400 an hour; such high rates are usually associated with specialized professions like top-tier legal or financial consultants, surgeons, or high-profile entertainment professionals. These roles often require advanced skills, extensive experience, and certifications, and they operate in high-demand, high-stakes environments.

What are the key skills and qualifications needed to thrive as Concierge Staff, and why are they important?

To thrive as Concierge Staff, you need strong customer service skills, problem-solving abilities, and a thorough knowledge of local amenities, often supported by a high school diploma or equivalent. Familiarity with reservation systems, phone and email communication platforms, and sometimes property management software is typically required. Exceptional interpersonal skills, attentiveness, and professionalism help build trust and provide memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and enhancing the reputation of the establishment.

What is the difference between Concierge Staff vs Front Desk Clerk?

AspectConcierge StaffFront Desk Clerk
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, basic administrative skills
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, motels, office buildings
Employer & IndustryHospitality, luxury service industryHospitality, general service industry
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, administrative tasks, guest inquiries

Concierge Staff focus on providing personalized, high-end services and local recommendations, often in luxury settings. Front Desk Clerks handle administrative check-in/out processes and basic guest inquiries. While both roles require customer service skills, Concierge Staff typically have more specialized knowledge and a focus on guest experience enhancement.

What do concierge staff do?

Concierge staff assist guests or clients by providing information, making reservations, and arranging services such as transportation, dining, or entertainment. They often work in hotels, residential buildings, or corporate settings, requiring strong communication skills and knowledge of local resources.

What are some common challenges Concierge Staff face when assisting guests, and how can they effectively address them?

Concierge Staff often encounter challenges such as managing multiple guest requests simultaneously, handling last-minute or unusual service demands, and staying up-to-date with local information and events. Effective communication, strong organizational skills, and a calm, resourceful approach are key to addressing these issues. Building strong relationships with local vendors and maintaining a comprehensive knowledge base enables Concierge Staff to deliver solutions quickly and exceed guest expectations, even in high-pressure situations.

How much is the salary of a concierge?

The average salary of a concierge staff member typically ranges from $25,000 to $50,000 per year, depending on experience, location, and the type of establishment. Concierge roles often require strong customer service skills and may include tips as additional income.
What cities are hiring for Concierge Staff jobs? Cities with the most Concierge Staff job openings:
Concierge Staff jobs near you
Concierge, Multifamily

Concierge, Multifamily

Cushman & Wakefield

Concord, NC

$18.70 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Cushman & Wakefield rating

7.5

Company rating: 7.5 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

72nd of 154 rated real estate companies

Job description

Job Title

Concierge, Multifamily(https://careers.cushmanwakefield.com/)

Job Description Summary

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Job Description

Shift Schedule:
  • Wednesday-Friday: 3:00 PM - 11:00 PM
  • Saturday & Sunday: 7:00 AM - 3:00 PM

ESSENTIAL JOB DUTIES:

  • Specific duties include, but are not limited to: welcoming resident guests, after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.

  • Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.

  • Acquire a broad knowledge of the community and the surrounding area

  • Build strong relationships with current and future members of the apartment community.

  • Marketing the property

  • Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective

  • Assist with on and off-site resident events and initiatives

  • Social Media posting, Blogging, and Internet Presence

  • Work as part of the site team to ensure that each event is a sociable and pleasurable environment

  • Answer the concierge phone line Ensure that the Community Amenities area has proper inventory

  • Proactive communication with Management for issues or concerns

  • Review the Activity Log and be ready to begin work at the commencement of the shift

  • Maintain an appropriate level of confidentiality in regard to the residents

  • Adhere to all property guidelines and standards of performance

  • Maintain work area to an appropriate level of presentation

  • Other duties as assigned

COMPETENCIES:

  • Must be able to speak, write and communicate effectively in English

  • Must maintain professional appearance and comply with prescribed dress code policy

  • Ability to cope in a fast-paced environment and ability to work under minimal supervision

IMPORTANT EDUCATION

  • High School Diploma, GED, Trade, Technical, or Vocational school

IMPORTANT EXPERIENCE

  • 1+ years of related experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 5% of the time. Travel may vary in frequency and duration. The employee must be able to demonstrate the ability to exert up to 15 pounds occasionally, and/or up to 20 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $18.70 - $22.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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