Fraud Manager

Fraud Manager

Full Time

Monday - Friday

Headquarters

630 Trade Center DR

Las Vegas NV 89119

PURPOSE:
The Primary purpose of this position is to assist Silver State Schools Credit Union to
live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by
providing outstanding service to both members and internal members. Develop a
highly effective team of employees to their highest potential through coaching and
leadership. Responsible for ensuring that outstanding service is delivered to both
internal and external members. A key component of this service is to identify the
financial needs of the member and recommend an appropriate credit union solution.
•To deliver service in alignment with our Service Commitments
•I will earn respect and build trust by acting with integrity in every
situation.
•I will understand my role in supporting the team to achieve our purpose.
•I will focus on people over products and build lasting relationships.
•I will take ownership and accept responsibility.
•I will treat my coworkers with the same high standards as I treat my
member.
•I will continuously look for ways to improve myself, my credit union, and
my community.
•I will accept there is no "they". We are one working toward the same
mission.
•I will commit to the core values
•Develop each employee to their highest potential by identifying their areas
for improvement and appropriately coaching, training or correcting the
employees' performance.
•Recognize employees who perform at a high level.
•Hold employees accountable for their performance, attitude and behavior.
•Exhibits confidence in self and others; Inspires and motivates others to
perform well. Effectively influences actions and opinions of others.
•Meet with each employee regularly to review performance, set goals for
upcoming month's performance and develop plans to improve employee's
performance.
•Demonstrate enthusiastic support of corporate mission, core values and longterm objectives.
•Performs job duties within our bylaws, regulations, Board of Directors policies,
established internal and external service standards and our work procedures.
•Train and supervise Fraud staff. Assign, direct, coordinate and review work
performed by staff.
•Maintains a highly motivated, well-trained staff while maintaining
effective employee relations.

SUMMARY:
Manage all of the activities associated with running fraud, and responsibility for
managing, directing, and staffing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned.
•Oversee all Fraud owned procedures, processes, and policies, including fraud
operations, and identity theft. Advise leadership of any applicable changes and execute
on delivery.
•Works with staff, internal audit, and external auditors to ensure fraud
issues are addressed within the credit union.
•Process Visa CAMS Alerts and GCAR Reporting
•Participate in regional Fraud Networking (IAFCI, Robbery, SNFNG)
•Collaborate with lawyers and law enforcement agents to develop and
execute plans for the resolution of a fraud case, this may include appearing
before court hearings as a credit union representative or to testify as a
witness.
•Investigate and process all debit/credit card fraud claims, P2P/A2A/B2B
fraud, check fraud, wire fraud, ACH fraud, ATM fraud, loan fraud, mobile
deposit fraud, shared branching fraud, account fraud, and online banking
fraud/account takeovers.
•Design and implement processes effective for the prevention or
minimization of fraud risks.
•Create and conduct fraud prevention training for all credit union staff.
•Perform regular one-on-ones to discuss employee's performance,
behavior, and progress of goals. Identify coaching opportunities and
administer appropriate corrective actions, when necessary.
•Ability to perform primary functions of all other Risk Management
Department employees.
•Complete special projects, research, analysis, and other duties as assigned by the VP of
Risk Management.

EDUCATION and/or EXPERIENCE:
Required: Associate degree (A. A.) or equivalent from two-year college or technical school; plus,
a minimum of five years related experience and/or training; or equivalent combination of
education and experience. fraud processing required. Supervisory or Management experience
preferred. Familiarity with dispute processing under Reg E, Reg Z and Visa required.
Preferred: Bachelor's degree (B. A. or B.S.) in a related field

CERTIFICATES, LICENSES, REGISTRATIONS:
Preferred CFCI, CAMS, or CFE certification.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE