Shift Lead

Essential Functions

• Overseeing inventory or stocking needs when applicable
• Oversees Sales Associates to ensure excellent customer service
• Remains up to date on all WA State and LCB regulations
• Ensures staff is aware of current sales, promotion and loyalty programs and follow procedures associated with same
• Perform Sales Associate duties when working on retail floor
• Oversees retail sales floor activities, including daily monitoring of:
• Compliance with LCB rules and guidelines
• Product availability for retail sales floor
• Overall store appearance: cleanliness, flow of lines, signs, TV screen, etc.
• Monitor Sales Associates clock-in/out for timely breaks and shift changes
• Enforce company policies and rules
• Acts as point person for returns and special customer requests
• Closes cash registers at end of shift, including cash balancing and logging amounts for Accounting Department
• Responsible for money drops and provide cash to registers if assigned by the Sales Floor Manager, Regional Store Manager or Sr Shift Lead
• Assist Sales Floor Manager, Regional Store Manager, and Sr Shift Lead with training, staff communication and daily product offerings
• Act as first responder for call outs and work to find coverage to maintain proper staffing
• Provides Industry, employee, and Customer Recovery discounts.
• Sets an excellent example for customer service, following company policies and procedures, and product knowledge
• Welcomes customer and determine their product interest and needs
• Educates customers by presenting product and answering questions
• Remain up to date on WA State and LCB regulations
• Keep up to date on Daily Special and additions to or deletions from the menu
• Receives and process purchases at register
• Assisting with the accurate fulfillment processing and ringing out of Preorders
• Maintain a clean and orderly station
• Maintain safe and healthy work environment by following company standards
• Watch for and recognize security risks and thefts and report to Security, Sr. Shift Lead, ASM, SFM
• Assist with product distribution and displays when asked
• Maintain a professional and friendly appearance throughout shift
• Must comply with all WA State recreational cannabis regulations
• Establish good working relationship with other team members
• Foster positive communications and relationships with employees and vendors
• Keep up to date on industry trends and developments
• Adhere to company policies and procedures

Qualifications:

• Excellent cash management skills
• Must be able to multitask, prioritize tasks, and be flexible (able to go with the flow - where you are needed the most)
• Leadership and team management
• Friendly and professional demeanor
• Strong collaborator when working with a team, but also a self-starter when working alone
• Previous experience in entry level leadership position
• Must be at least 21 years of age, per LCB regulations
• Successful criminal background check

Physical Requirements:

• Frequent standing, walking, and sitting up to 8 hours a day.
• Lift up to 5 to 50 lbs, on occasion
• Must be able to use a computer and see color

The company is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, national origin, ancestry, citizenship, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, veteran or military status, or any other basis prohibited by local, state, and federal law. Employees with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and state laws.