Senior Director, Financial Operations

S&S Health is a premier healthcare administration company located in Cincinnati, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform have been developed to serve the needs of Employers, TPAs, and Health Systems. The company has a nationwide presence with the ability to sell and service in every state.

The Senior Director, Financial Operations will be required to lead the organization’s revenue cycle team, including but not limited to the billing team, cash collections team, and working closely with other internal departments within S&S to collaborate smooth financial operations. This role will work closely with the CFO and other department leaders and is responsible for the balances reported in accounts receivable from all client activity. This role will also be the client facing executive for all client communications.

He/she will provide leadership and coordination in the administrative, business planning, accounting, and budgeting efforts of the Company. The Senior Director, Financial Operations must be able to adapt to a continually evolving environment (both technologically and financially) and thrive in an autonomous and deadline-oriented workplace while managing a diversified staff. He/she will be the key personnel in creating and implementing a comprehensive collections process.

As an experienced leader, the Senior Director, Financial Operations is a "hands-on" business executive. The framework of the organization and the culture supports individuals and leaders who possess both a broad and strategic business perspective in combination with a demonstrated tactical ability. This position provides leadership to its team, manages vendor relationships and processes, collaborates cross-functionally to implement automated and data-driven solutions, ensures operational and financial internal controls appropriately designed and executed to maintain accurate accounts receivable subledger balances, implements cost effective payment processing solutions; manages the team accountable for daily payments application, assists in documenting accounts receivable procedures and controls and suggest changes that improve efficiency. This role requires the ability to research variances, identify issues, and drive root-cause correction action plans in a timely manner.

Essential Functions:

• Provides daily leadership and direction to the team owning revenue cycle management and accounts receivable processes, including billing, collections, and payment application. Ensuring individual and team expectations are set and manages deadlines for the organization to maintain timely accounts receivable processes.
• Provide leadership and direction to the vendor distribution process. Assist in documenting accounts payable policies and procedures and suggest changes that improve efficiency, reduce errors, and/or strengthen internal controls.
• Creates, deploys, and manages team and accounts receivable function using established metrics, KPI and dashboards that report, track, trend and analyze key revenue, payments, accounts receivables balances, and client accounts payable data and information.
• Effectively communicates the status of the function’s performance against established metrics and KPIs to senior leadership on a regular basis, highlighting insights and next step action plans.
• Collaborates frequently with the organization's Controllership function to ensure that balances reported for accounts receivable and contra accounts in the subledger and general ledgers are accurate and fully reconciled.
• Partners cross-functionally with internal team leaders to develop and implement process improvements that are automated technology and data-driven solutions.
• Ensures operational and financial internal controls are designed and operating effectively within the function of revenue cycle management and accounts receivables and related contra-accounts.
• Builds strong relationships with auditors, ensuring that their inquiries are addressed effectively.
• Ensure that all clients and projects are managed in accordance with respective contracts, including new contract terms being fully implemented into function and client processes.
• Implement cost effective payment processing solutions; manage the daily application payments, assist in documenting accounts receivable procedures and controls and suggest changes that improve efficiency, reduce errors, and/or strengthen internal controls.
• Communicates with clients and their leadership regarding billing, collections, and accounts receivable issues, including the ability to proactively identify and correct client issues to minimize escalations.
• Determine a strategic approach to managing individual client audits; interface with clients to ensure needs are met.
• Drive profitability by collaborating with senior leadership team to improve client and resource management.
• Work with leadership to minimize risk exposure surrounding accounts receivables and credit requirements of clients.
• Analyze management reports, identify, and communicate areas of concern and suggest improvements to account staff and management (e.g., client profitability, utilization, over/under service, missing time, revenue risk and staffing plans).
• Runs monthly revenue, invoice, receipts, customer transactions and accounts receivable reports from the claims billing system and the accounting system, and reconciles, analyzes, and reports to leadership on these reports.
• Analysis of bill rates, collection rates, volume discounts and other financial incentives for various clients.
• All other duties as assigned.

Minimum Qualifications:

• At least 7 years' experience as a Sr. Director in a finance capacity or Revenue Cycle Manager or an equivalent role in the healthcare industry.
• Third Party Administration of healthcare benefits experience a plus
• BS in finance, accounting, business, or related discipline
• CPA designation preferred.
• Previous experience working with PE backed companies and M&A integrations preferred.
• Demonstrated leadership ability, team management, and interpersonal skills.
• Excellent analytical and abstract reasoning skills, plus excellent organization skills
• Excellent planning and management skills
• Able to build strong client relationships and
• An elevated level of accuracy and attentions to detail
• Expert level in Microsoft Office Applications such as Word, and Excel. (pivot tables and lookups knowledge minimally required)
• 5 years minimum experience with a cloud-based accounting software, Sage Intacct preferred.
• Ability to work with and analyze complex databases and able to create queries and data sets.
• Previous experience with SQL database and query writing will be preferred.
• Proactive, motivated, a team player and flexible in an ever-adapting environment
• Ability to work within tight timeframes.
• Demonstrated experience in building and/or leading an accounting function at scale is preferred.
• This position is required to be living/working in Cincinnati or Dayton Ohio metropolitan areas, with the ability to be onsite in Mason, Ohio.

WORKING CONDITIONS

• This will be a hybrid role with the ability to work remotely at the discretion of manager.
• Works in assigned area, including office areas, conference rooms, etc., as necessary.
• Moves intermittently during working hours.
• May be subject to frequent interruptions.

SPECIFIC REQUIREMENTS

• Must be able to read, write, speak, and understand the English language.
• Must be able to effectively communicate with the customers.
• Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations (if necessary).
• Must possess the ability to make independent decisions when circumstances warrant.
• Must be able to operate office equipment including information management tools (Windows applications, database, spreadsheets, etc.).