Customer Support Representative

Job Title: Customer Support Representative

Company Name: NINO TRADING INC

Location: Tempe, AZ

About Us:

NINO TRADING INC is the distributor of NOAM AUDIO stereo systems in the USA. A dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. With a focus on quality, customer satisfaction, and continuous improvement, we seek a talented individual to join our team as a Customer Support Representative.

Position Overview:

As a Customer Support Representative, you will play a crucial role in ensuring our customers receive the highest level of service and assistance. You will be the first point of contact for customer inquiries, providing timely and accurate information, resolving issues, and maintaining a positive customer experience. We are looking for a passionate and dedicated individual who is committed to exceeding customer expectations and contributing to the success of our growing company.

Responsibilities:

Respond to customer inquiries via phone and email in a professional and courteous manner.

Provide accurate information about our products and assist customers with product-related questions.

Resolve customer issues, concerns, and complaints effectively and in a timely manner.

Collaborate with other departments to escalate and resolve complex customer issues.

Keep detailed records of customer interactions and transactions.

Identify and report trends in customer issues to improve overall customer satisfaction.

Qualifications:

Previous experience in customer support/service. Understanding of the field of audio systems or vehicle 12v accessories is an advantage but not a must.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and attention to detail.

Empathetic and patient approach when dealing with customers.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficient in using customer support software and tools.

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please submit your resume and a cover letter explaining why you would be a great fit for this role to dor@noamaudio.com. Please include "Customer Support Representative Application" in the subject line.

Join us in providing exceptional service and making a positive impact on our customers' experiences!