Director, Information Technology

Job Summary

The Director of Information Technology will oversee all aspects of IT, including systems, networks, cloud services, and IT security. Responsibilities will encompass system management, operations, and maintenance, as well as budget management and contract oversight. The Director will evaluate and enhance information systems operations in alignment with business and management objectives, focusing on factors such as cost, quality, information security, and compliance with policies. Additionally, the Director will provide support for system and software design, development, integration processes, and ensure user-friendly interfaces with help resources.

Key Interactions

G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors

Job Responsibilities, Required Knowledge, Skills

• Ability to always communicate effectively and professionally
• Ability to communicate IT programs to a general audience
• Ability to familiarize with company documents including policies and procedures and the company Towing Management Systems (T.S.M.S)
• Ability to maintain confidentiality in all matters and areas of the organization
• Ability to manage multiple demands simultaneously while maintaining service standards
• Ability to manage multiple demands simultaneously while maintaining high service standards
• Ability to successfully conceptualize, launch, and deliver multiple (IT/IS) initiatives on time and within budget
• Ability to understand and execute complex oral and written instructions
• Ability to work independently with minimal or no guidance
• Accomplish IT department financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
• Adhere to all company policies and procedures
• Conduct operational and security reviews before solution implementation and migration
• Define and implement support standards to provide a secure computing environment and minimize variability throughout the enterprise
• Develop and manage company information systems, network systems, PC hardware, and software, promoting efficient use of technology
• Establish and simulate software development standards and processes along with best practices for the delivery of scalable and high-quality software
• Excellent written and verbal communication skills
• Guide, coach, and mentor system/network services and software development staff.
• Implement disaster recovery, backup procedures, information security, and control structures
• Implement improvements and review changes to network security
• Interpersonal and communication skills; self-awareness and ability to deal with others using courtesy, tact, and good judgment, and the ability to be service-oriented while possessing outstanding customer service abilities
• Interpersonal skills including self-awareness and the ability to deal professionally with others and always make professional judgments
• Maintain operating systems, design and test code for company systems and software to ensure efficiency
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices
• Manage technical support (internal and external system interfaces), network administration, and help desk operation
• Manage the implementation and control of API and EDI exchanges
• Manage the voice and data communication systems
• Must be a team player and support the mission, vision, and goals of the company and the department
• Must be service-oriented and customer-centric to all internal and external customers
• Must possess strong business acumen and demonstrated ability to employ the strengths of (IT/IS) to solve business issues while managing costs and risk
• Negotiate purchases, licenses, hardware and software installations, and support services
• Oversee data conversion from information sources into corporate systems
• Prepare lifecycles for different projects inclusive of research, development, design, evaluation, and testing along with delivery to operations
• Proven ability to troubleshoot, test resolutions, and escalate common issues
• Proven ability to troubleshoot, test resolutions, and escalate common benefit issues.
• Proven analytical and problem-solving skills
• Proven leadership skills, guiding an organization through network, systems, and software development stages
• Provide technological leadership, vision, and guidance for developing and implementing company information systems initiatives, overseeing architecture and technical roadmap
• Recognized analytical and problem-solving skills
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Requires skills and experience in identifying, evaluating, and gauging the appropriateness of new technological developments for the enterprise and providing technological vision and guidance for developing and implementing (IT/IS) initiatives that promote leadership for the enterprise in a constantly changing and increasingly competitive marketplace

• Strong communication, organizational, analytical, time management, problem-solving, and planning skills

• Support quality service by establishing and enforcing organization standards

Education & Experience

• A High school diploma or GED is required; an advanced degree such as a M.S. or B.S. in computer science, information technology, or related field is preferred; extensive experience may be considered in lieu of education
• Applied experience in mobility products such as iPhone, iPad, Android, Tablets, etc.
• Attention to detail and problem-solving skills
• Five (5) or more years of applied IT supervisory, leading technical teams, or management experience
• Excellent interpersonal skills
• Experience in the maritime industry is preferred
• Ten (10) or more years of experience developing software using OOP languages including back-end development using SQL databases
• Project management to include scrum, agile, khanban, swim lanes, dev ops, TFS (Team Foundation Server)
• Security & Governance Frameworks (ISO 27001 & NIST)
• Software Language experience to include C#.NET, SQL, XML, ASP.NET MVC, MS Visual Basic Scripting, MS Jscript, Microsoft, Azure, .net core, .net
• Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
• Proficiency leading remote technical teams, onshore and offshore

Required Licensure & Certifications

• Requires an active and valid driver's license
• Transportation Worker’s Identification Credential (TWIC) preferred

Working Conditions

• Work hours will be assigned based on business needs however, work hours will typically be Monday-Friday from 7:30 am to 4:30 pm. Work hours may include irregular hours including weekends, holidays, and after-hours to assist in completing special tasks or assignments
• Out-of-regional travel may be required to visit field offices, attend training, or other work-related events
• Work may be performed in a hybrid environment, subject to business needs and corporate vision
• Onsite work may be necessary in office locations, field offices, or colocation data center facilities
• Office locations include Galveston, Tx and Clearlake/Nassau Bay, Tx
• Field office locations include Deer Park, Tx and Corpus Christi, Tx

Special Projects

• Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
• Completion of other duties as assigned by the department manager as it relates to the program and position

Behavioral Competencies

• The candidate is comfortable with goal setting and working in a team setting
• The candidate must be able to prioritize and complete tasks promptly
• The candidate has excellent time management skills and ability to multi-task and prioritize work

• The candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
• The candidate should be comfortable working autonomously and as a team, while always maintaining professionalism
• The candidate must be able to collaborate with others to problem solve and establish effective solutions to problems
• The candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.

• The candidate must be able to understand and act upon verbal direction or explanation of support need

• The candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems
• The candidate will be proactive, working cross-functionally as needed to provide answers and solutions
• The candidate will not hesitate to seek guidance and support from other employees to complete their job duties safely and effectively

Essential Job-Related Physical & Mental Requirements

Physical:

• Ability to ascend and descend stairs
• Ability to bend, twist, kneel, stoop, and or reach for items
• Ability to board vessels safely
• Ability to detect and write effectively
• Ability to handle objects
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
• Ability to hear with or without aid
• Ability to move around within an office setting and or other locations as needed
• Ability to operate office equipment
• Ability to push, pull, and or squat
• Ability to remain in a stationary position for long periods
• Ability to transport, adjust, and or move items up to 50 lbs
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Mental:

• Ability to accept constructive criticism
• Ability to anticipate needs
• Ability to cultivate a positive working environment
• Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
• Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
• Ability to maintain regular attendance
• Ability to meet deadlines
• Ability to be professional and use professional judgment 100% of the time
• Ability to multi-task and plan time efficiently 100% of the time
• Ability to perform job description and duties with minor supervision
• Ability to reason and analyze effectively
• Ability to solve practical problems as it relates to the position
• Ability to understand, communicate, and comprehend information in English
• Ability to work professionally with others 100% of the time
• Required to pass and maintain all mandatory training
• Requires the ability to work collaboratively in a team setting
• Requires the ability to treat everyone professionally with courtesy, decency, and respect

Worksite Environmental Conditions

• Ability to work alone
• Ability to work closely with others
• Ability to work long and or irregular hours
• Potential exposure to tobacco products
• May be exposed to excessive noises
• May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
• May be subjected to exposure to fumes, dust, gases, and or chemicals
• May be subjected to water and or liquids
• Travel by motor vehicle, van, bus, or plane

We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.