Training Coach - CDL

II. Job Summary:

The Training Coach-CDL is responsible for providing coaching and case management support for participants as they work to reach their credential training and employment goals. The Training Coach-CDL seeks to build mutually respectful, outcome-driven relationships with participants, staff, training partners, and other community stakeholders to promote the delivery of holistic services at Emerge.

Ensure that data and documentation are monitored accordingly and maintained at the highest standards. The Training Coach has high participant contact and engagement through 1:1 coaching and the direct delivery of program services and activities.

III. Job Responsibilities:

Training Coaches perform a wide range of duties including but not limited to the following:

• Work collaboratively with other program dept. to recruit participants into CDL training
• Complete intake, assessment, and enrollment of participants in credentialed training programs
• Proctor skills tests
• Assess participants’ skills, interests, and aptitude results
• Assist participants in completing an Individual Employment Plan
• Ensure continuity of service for participants & training providers & employment partners
• Maintain a minimum of bi- weekly contact with training participants, course instructors, partner providers and training staff to ensure educational objectives are being met, especially goals related to promoting economic mobility
• Complete Service Needs Assessment with participant to identify barriers to training program completion and assist them in managing barriers so they can successfully reach their goals
• Connect training participants with the Financial Wellness team in order to set financial goals and build wealth
• Work diligently with participants to attain jobs within their training field including writing resumes, applying for jobs online, and directly calling employers to promote individuals for job vacancies
• Perform career services and monitor participant accountability to ensure contract compliance
• Regularly and accurately complete all data entry requirements in a timely manner, including utilizing multiple databases and paper files
• Perform any other tasks and duties necessary in order for the agency to meet its mission

IV. Position Requirements:

Education and Experience:

• Bachelor’s Degree in human services, adult education, or counseling field or equivalent combination of education and related work experience
• 2+ years’ experience in adult education, social work, and/or career coaching, including knowledge, skills, and experience with case management
• Experience providing coaching support to participants enrolled in certificate/credentialed training programs and working with multiple community and education partners preferred

Skills, Knowledge and Abilities:

• Demonstrated skills in Microsoft Office 365, including Word, Excel, PowerPoint, Outlook and Workforce One.
• Ability to work effectively in a mission-driven agency whose clients and staff reflect significant diversity with respect to race, ethnicity, gender, orientation, socio-economic status, nationality and religion.
• Knowledge of Minnesota CDL licensing procedures and requirements
• Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Ability to communicate effectively with diverse audiences using appropriate and effective communication tools and techniques.
• Demonstrated attention to detail and experience in data entry, progress and outcomes reporting
• Commitment to learning about technical aspects of various trades including transportation manufacturing and construction
• Ability to work evening hours at least one time per week
• Valid MN Drivers’ License, access to reliable, insured transportation, and the ability to meet agency’s driving requirements including proof of insurance is preferred, but not required.

V. Working Conditions and Environment:

ECTC: Incumbent will have a private office/designated workspace in a typical office environment. The building is three levels and fully accessible and is smoke-free. Work will include regular local travel. Working hours are generally Monday through Friday, 8 am-5:00 pm, but will include occasional evening and weekend hours. The noise level in the work environment is usually moderate, sometimes loud.

Enterprise: Incumbent will have a private office/designated workspace in a typical office environment. The building is multiple floors and partially accessible and is smoke-free. Work will include regular local travel. Working hours are generally Monday through Friday, 8 am-5:00 pm, but will include occasional evening and weekend hours. The noise level in the work environment is usually low, but sometimes moderate.

CROC: Incumbent will have a private office/designated workspace in a typical office environment. The building is one level and fully accessible and is smoke-free. Work will include regular local travel. Working hours are generally Monday through Friday, 8 am-5:00 pm, but will include occasional evening and weekend hours. The noise level in the work environment is usually moderate, sometimes loud.