Help Desk Support

HELP DESK SUPPORT

FOR MORE THAN 138 YEARS, WE HAVE BEEN A POWERFUL, INNOVATIVE FULL-SERVICE LAW FIRM HELPING TO BUILD THE AMERICAN WEST.

Fennemore isn’t your average law firm. With 17 offices in 5 states and industry-leading job satisfaction, you’ll join a dynamic team that is setting trends, breaking records, and helping clients and employees thrive. You will be a part of an extraordinary group of individuals who collaborate and find solutions together -- a team that is inclusive, makes connections, and brings their passion and pride to all they do.

Together we strive to create an inclusive law firm that upholds respect for each other and our unique backgrounds. We commit on all levels to work together to promote equal opportunity, to understand and value differences, and to foster a dignified and diverse work environment. Fennemore’s commitment to our values translates into the workplace. Law.com named Fennemore the fastest-growing law firm in the U.S., and we consistently have among the best retention statistics in the industry.

Fennemore is seeking a full-time HELP DESK SUPPORT team member to provide assistance in our Denver, Colorado office.

Responsibilities:

• Provide prompt, friendly, and superior customer service to onsite and remote users regarding hardware, systems, applications, remote access, security, network, and telephone-related inquiries;
• Management of help desk ticketing software including escalation and follow-up to completion;
• Assist with audio/video conferencing including scheduling, setup, coordination, testing, and troubleshooting;
• Provide ongoing support and assistance in troubleshooting software and hardware problems to all firm employees;
• Responsible for move, setup, configuration, and maintenance of all PC hardware including “imaging”, adding component level hardware, and installation of related drivers;
• Assist in user training and special projects, as necessary; and
• Perform other related duties as required to accomplish the objectives of the position.

Qualifications:

• Minimum of 3+ years IT-related experience required;
• Bachelor’s degree in Information Systems or related field is preferred;
• Working knowledge of computer systems, networking, and basic software application support;
• A+ certification preferred;
• Law firm experience and experience with iManage advantageous;
• Advanced troubleshooting skills and the ability to retain information and solve problems with minimal supervision;
• Exceptional customer service skills; and
• Excellent oral and written communication skills.

Total Rewards:

• Competitive Base Salary + Annual Merit Increases
• On-the-Spot Monthly Bonus Program
• Workplace Flexibility Options
• 401k Retirement Plan w/ Employer Match & Profit-Sharing Component
• Health, Dental and Vision Coverage + Employer Premium Contribution
• Employer-Paid Group Term Life Insurance
• Paid Time Off and Paid Holidays
• Employee Wellness Program
• Employee Assistance Program

CAUTION: Employment scams are on the rise, and we want you to be aware. Please read this consumer alert from the FTC for more details: https://tinyurl.com/FTC-Consumer-Alert. Note that we will never ask you to download and interview through an app such as Signal. If you are approached by a scammer or have any concerns about communications that appear to be coming from Fennemore, please let us know.

PLEASE CONSIDER APPLYING TODAY

Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match -- please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. Any employee may be required to perform duties outside of their normal assigned responsibilities, as needed.