Hotel Front Desk Agent

Description

The Hilton Charlotte University Place is searching for a Guest Service Agent/Front Desk Associate to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel's facilities. Ensuring stellar customer service and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage, and check-in/check-out processes, we'd like to meet you.

Responsibilities
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Promptly address guests' requests
• Actively listen to and resolve complaints
• Ensure guests with special needs receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Promote all hotel amenities, conveniences, and programs offered
• Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience
• Recommend local tourist spots, including places to dine and shop
• Establish friendly relationships with regular hotel clients

Qualifications
• Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred.
• Hands-on experience with Hotel Management Software (On-Q, a plus)
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Experience: Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)