Quality Manager

SUMMARY OF FUNCTIONS:

• The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and/or development processes.

MAJOR DUTIES AND RESPONSIBILITIES:

• Hires and trains quality assurance staff.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive. 
• Handles discipline and termination of employees in accordance with company policy. 
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Coordinates product testing processes.
• Participates in product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Reviews client, customer, and user feedback.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

REQUIREMENTS:

• Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
• Three (3) to five years of experience in related field required with supervisory experience a plus.
• Strong supervisory and leadership skills.
• Strong working knowledge of quality systems, processes and problem solving tools such as APQP, SPC, 8D, Six Sigma, process development and improvement plans.
• Ability to read and understand product specifications and blueprints.
• Able to use inspection gages such as micrometers, calipers and indicators,
• Able to analyze data and present and create reports.
• Able to support organization’s Quality Management systems in line with standards.  
• Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)
• Highly organized and time conscious
• Possess strong analytical aptitude
• Self-motivated and results oriented.
• Proficient computer skills with the ability to learn new software
• Customer focused
• Strong time management and organizational skills
• Ability to multi-task and to work in dynamic business environment; Adaptable to change
• Self-motivated and results oriented; Ability to use judgement and make decisions independently
• Teamwork oriented to resolve problems and achieve goals
• Excellent listening, verbal and written communication skills
• Fluent in English with advanced reading and writing skills
• German and/or Portuguese Language skills would be a plus.
• Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade.