Admissions Agent

GENERAL POSITION SUMMARY:

To meet or surpass the expectations of every Guest by providing a friendly, safe and entertaining experience while completing accurate and efficient sales transactions along with increasing revenue opportunities through up-selling techniques.

ESSENTIAL FUNCTIONS

• Promote a positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests.
• Greet and interact with Guests in a friendly and outgoing manner.
• Process ticket sales promptly and accurately.
• Handle money efficiently and accurately.
• Effectively incorporate proven and innovative up-selling techniques.
• Maintain a high level of security at the Admissions Office.
• Provide guests with positive information regarding present Space Needle offerings.
• Assist in the ongoing training of Admissions Team Members in the operation of the Admissions Office.
• Provide information about the Space Needle, Chihuly Garden and Glass, other attractions, Seattle and the surrounding area.
• Be knowledgeable about SkyLine functions in order to assist guests with professionalism and efficiency.
• Communicate with Elevator Operators to assist courtesy guests and estimate elevator wait time.
• Be informed of scheduled group reservations and any special needs that may need to be addressed.
• Suggest and stock supplies.
• Notify leadership of reduced quantities in a timely manner to prevent running out.
• Keep Admissions Office clean and organized.
• Assist outside the Admissions Office with answering guest questions and providing direction.
• Maintain competent working knowledge of the Accesso Ticketing System and all other relevant software
• Any other responsibilities defined by management.
• Be able to up-sell Day/Night tickets, Combo Packages and City Passes for genuine best interest for our guests.

OTHER RESPONSIBILITIES:

• Promote the sale of new ticket types and Annual Pass offerings.
• Complete all paperwork accurately.
• Use information contained in the Admissions Office Communication binders and emails.
• Provide information about all areas of the Space Needle.
• Maintain working knowledge of all Space Needle policies and procedures.
• Know Space Needle emergency and fire/life/safety procedures.
• Reassure the guests in times of emergency and participate as needed in emergency procedures.
• Assist in training new Team Members.
• Know and follow lost and found procedures.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Proven great guest service skills.
• Professional appearance and attitude.
• Established up-selling techniques
• Ability to lift 50 pounds, use manual dexterity entire shift and work in confined space.
• Ability to effectively communicate using the English language.
• Strong initiative and decision-making ability.
• Effective problem solving techniques and trouble shooting capabilities.
• Competent in general principles of mathematics.
• Knowledge of Seattle and surrounding area preferred.
• Team player attitude.
• Ability to react quickly and correctly in a fast paced environment.
• Comfortable working with a diverse population.
• General computer literacy and confidence with mobile devices.
• High school diploma or equivalent.

Full Time, Hourly Position

Hourly Rate: $20.50-20.50 / hour

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
• Charitable Contributions / Matching Gift, up to $200 year
• $50 / month towards orca card or parking

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.