Visitor Services Associate

CHICAGO HISTORY MUSEUM

JOB TITLE: Visitor Services Associate (Part time)

DEPARTMENT: Visitor & Member Services

FLSA STATUS: Non-Exempt

JOB SUMMARY:

The Visitor Services Associate plays an integral part in the daily, primary, visitor-related functions of CHM. The Associate supports the Visitor Services staff in a variety of departmental tasks, with the primary focus on front line ticketing, reservations and membership sales. The Associate assures that timely, courteous and helpful service of the highest quality is afforded to all visitors. If you love Chicago and it’s history and are excited to connect with visitors who are eager to learn this could be the job for you.

ESSENTIAL FUNCTIONS:

· Greet general admission visitors, school field trip, and adult group tour goers

· Provide information and assistance at the main entry, such as directing patrons to restrooms and exhibits

· Execute exhibition ticket sales, public program reservations, Research Center admission, and membership sales

· Provide general information to callers regarding hours, admission, public programs, reservations, museum membership, directions, parking, general museum information and museum policies

· Prioritize administrative task assignments in relation to daily operating functions.

· Regular staffing of welcoming, ticketing and coat check functions for after-hours museum programs and rental events.

The Museum expects all employees to contribute to and promote a positive culture and collegial atmosphere at CHM in three main ways.

1. Embracing the Museum’s mission to share Chicago’s stories, serving as a hub of

scholarship and learning, inspiration and civics engagement.

2. Modeling the values the Museum seeks in all of its staff including:

a. All-in: Taking and sharing responsibility for the Museum, its mission, and our future.

b. Welcoming: Demonstrating every day that the Museum is for everyone.

c. Forward-looking: Anticipating needs, spotting opportunities, and solving problems

with determination and ingenuity.3. Supporting the Museum’s institutional values of Service, Collaboration, Discovery, Creativity, Empathy, Authenticity, Integrity, and Stewardship.

OTHER DUTIES:

• Staff and maintain the security of the coat check area

• Notify staff of visitors

• Transfer calls to departments/staff

• Guide patrons to exits or provide other instructions/assistance in case of emergency

• Provide accessibility assistance for visitors with need for accommodation.

• Ability to perform physical tasks involved in moving school group Activity Carts

and equipment; pushing and pulling 50+ lbs. and lifting 20 lbs.

• Administrative duties as assigned related to school group, members, and public program reservations including attendance tracking and membership fulfilment

• Other duties as assigned

REPORTS TO: Visitor Services Manager

WORKING RELATIONSHIPS:

The Visitor Services Associate will support all front-line staff and other departments of the Museum in providing superior customer service. The Associate will interact daily with Museum visitors, members, and volunteers.

QUALIFICATIONS:

· High School or equivalent degree

· Experience working with a broad range of visitors and callers, including a highly diverse general public

· Ability to lift, carry, or otherwise move boxes, activity carts and objects weighing up to 50 pounds on a daily basis

· Experience working as part of a team

· Experience with ticketing transactions/reception desk functions as well as regular cash handling and basic accounting procedures

· Ability to use the technology and information provided by the Museum to effectively communicate and problem-solve

· Ability to take responsibility for ideas, decisions, and actions

· Ability to communicate calmly and clearly at all times, both on the phone and in person· Available to work evenings and weekends on a regularly scheduled basis and occasionally on an on-call basis.

· Commitment to the mission, values, and programs of the Chicago History Museum

CHM has implemented a mandatory vaccination policy requiring COVID-19 vaccination(s) for all employees. This decision was made in accordance with CHM's duty to provide and maintain a workplace that is as safe as possible during these uncertain times. We believe that adopting this policy safeguards the health of our employees and their families, our customers and visitors, and the community at large from infectious diseases that may be reduced by vaccinations.

To Apply: Please submit the following as a single document: cover letter and resume. Online submissions with incomplete information may not be considered. E/O/E D/V/M/F. No Phone Calls, please.

This job description is not intended to be an express or implied contract between CHM and any employee. CHM employees are employees at will. CHM reserves the right to change or assign other duties to this position as necessary to meet changing business needs. CHM is an equal-opportunity employer.