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Visitor Services Supervisor Jobs (NOW HIRING)

Scripps College

Visitor Services Associate

Claremont, CA

$23.35 - $25.95/hr

Visitor Services Associate PRIMARY PURPOSE/GENERAL DESCRIPTION: The Visitor Services Associate ... SUPERVISORY RESPONSIBILITY: May supervise student employees and interns. Work Environment The work ...

Scripps College

Visitor Services Associate

Claremont, CA · On-site

$23.35 - $25.95/hr

Visitor Services Associate PRIMARY PURPOSE/GENERAL DESCRIPTION: The Visitor Services Associate ... SUPERVISORY RESPONSIBILITY: May supervise student employees and interns. Work Environment The work ...

Tacoma Art Museum

Visitor Services Lead - Store

Tacoma, WA · On-site

$20.66 - $24/hr

Participate in the Museum's trainings Supervisory Responsibilities:This position may be required supervise visitor services staff. Qualifications:To perform this job successfully, an individual must ...

Tacoma Art Museum

Visitor Services Lead - Store

Tacoma, WA · On-site

$20.66 - $24/hr

Participate in the Museum's trainings Supervisory Responsibilities: This position may be required supervise visitor services staff. Qualifications: To perform this job successfully, an individual ...

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Visitor Services Supervisor information

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How much do visitor services supervisor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for visitor services supervisor in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.49 per hour, depending on experience, location, and employer.

What does a visitor services supervisor do?

A Visitor Services Supervisor oversees the daily operations of visitor services in places like museums, parks, or cultural institutions. They manage staff, ensure excellent customer service, handle visitor inquiries, and address complaints or emergencies. Their role often includes scheduling, training team members, and coordinating with other departments to enhance the visitor experience. Additionally, they may be responsible for maintaining safety protocols and ensuring that all visitors have a positive experience.

What are the key skills and qualifications needed to thrive as a visitor services supervisor, and why are they important?

To thrive as a Visitor Services Supervisor, you need strong organizational skills, customer service expertise, and experience in managing teams, often supported by a degree in hospitality, tourism, or a related field. Familiarity with ticketing systems, point-of-sale (POS) software, and scheduling tools is typically required. Exceptional communication, conflict resolution, and leadership abilities help create a positive environment for both staff and visitors. These skills are crucial for ensuring smooth daily operations, high visitor satisfaction, and effective team performance.

What are some common challenges faced by a visitor services supervisor, and how can they be addressed?

A Visitor Services Supervisor often encounters challenges such as managing high visitor volumes during peak times, handling difficult customer interactions, and ensuring smooth coordination among team members. Effective communication, strong organizational skills, and a proactive approach to problem-solving are key to addressing these challenges. Regular team briefings, clear protocols for escalations, and ongoing staff training help maintain a positive visitor experience while supporting team morale and efficiency.

What is the difference between Visitor Services Supervisor vs Visitor Services Associate?

AspectVisitor Services SupervisorVisitor Services Associate
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages visitor interactions; oversees daily operationsAssists visitors; handles ticketing and information; supports staff
Employer & Industry UsageMuseums, parks, cultural sitesMuseums, parks, cultural sites
Common Search & Comparison IntentUnderstanding supervisory roles and responsibilitiesEntry-level visitor assistance roles

The Visitor Services Supervisor typically oversees staff, manages visitor interactions, and ensures smooth daily operations, requiring some leadership experience. In contrast, the Visitor Services Associate focuses on assisting visitors, providing information, and supporting the team. Both roles are common in museums, parks, and cultural sites, but the supervisor position involves more responsibility and oversight.

What states have the most Visitor Services Supervisor jobs?

States with the most job openings for Visitor Services Supervisor jobs include:

Visitor Services Supervisor jobs near you
Infographic showing various Visitor Services Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,850 per year, or $24.4 per hour.

Visitor Services Supervisor (Part-Time)

Pittsburgh, PA • On-site

The Frick Museums and Art of Pittsburgh
See more jobs at The Frick Museums and Art of Pittsburghexternal

Part-time

Re-posted 4 hours ago

Job description

Visitor Services Supervisor
The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience. They will assist with supervision of Museum Experience Associates, liaise with staff and management, and collaborate with Learning and Membership teams to drive engagement, repeat visits, and membership growth. This role will report to the Manager of Visitor Services.
Hours:   28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Reports to: Visitor Services Manager      
Status:  Part-time, Non-exempt
Salary:  $17.71/hr.          
Responsibilities:
  1. Supervisory Responsibilities (60%):
  •   Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
  •   Schedule the Museum Experience Associates and distribute schedules in a timely manner.
  •   Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
  •   Be adept and flexible in assisting with site-wide operations and department needs.
  1. Ticketing and Visitor Services Responsibilities (20%):
  •   Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
  •   Maintain coverage for call-offs and/or breaks as needed.
  •   Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
  •   Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
 
  1. Administrative Responsibilities (20%):
  •   Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the front‐line
  •   Provide frontline staff with all pertinent documents needed for the week
  •   Other duties as assigned by Visitor Services Manager

Qualifications:
 
  •   Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
  •   Availability to work evening and weekend events is required.
  •   Must have at least one (1) year of previous supervisory experience, cultural institutions a plus
  •   Bachelor’s degree preferred, but supplemental additional experience will be considered.
  •   The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people.
  •   Must have demonstrable experience in managing projects equally well independently, and as part of a team.
  •   Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
  •   Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
  •   Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise.
  •   Must possess strong oral and written communication skills.
  •   The ability to communicate effectively with a wide variety of audiences is essential.
  •   Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
  •   Must have a valid driver’s license.
  •   Clearance of a background check.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.
 

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