ZipRecruiter

Log In

1

Visitor Services Supervisor Jobs (NOW HIRING)

Prisma Health

Visitor Services Rep PRN

Simpsonville, SC · On-site

Supervisory/Management Responsibility This is a non-management job that will report to a supervisor ... Visitor Services Share your talent with us! Our vision is simple: to transform healthcare for the ...

next page

Showing results 1-20

All JobsVisitor Services Supervisor Jobs

Visitor Services Supervisor information

See salary details

$12

$24

$43

How much do visitor services supervisor jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for visitor services supervisor in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.49 per hour, depending on experience, location, and employer.

What is a guest service supervisor?

A guest service supervisor is a professional responsible for overseeing customer service operations, ensuring guests have a positive experience. They often supervise staff, handle guest concerns, and maintain service standards in settings like hotels, attractions, or events, requiring strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a Visitor Services Supervisor, and why are they important?

To thrive as a Visitor Services Supervisor, you need strong organizational skills, customer service expertise, and experience in managing teams, often supported by a degree in hospitality, tourism, or a related field. Familiarity with ticketing systems, point-of-sale (POS) software, and scheduling tools is typically required. Exceptional communication, conflict resolution, and leadership abilities help create a positive environment for both staff and visitors. These skills are crucial for ensuring smooth daily operations, high visitor satisfaction, and effective team performance.

What is the highest paying job at a museum?

The highest paying job at a museum is typically the Director or Chief Executive Officer, who oversees operations, fundraising, and strategic planning. These roles often require extensive experience, advanced degrees, and leadership skills, and they can earn six-figure salaries depending on the institution's size and budget.

What is a visitor service coordinator?

A visitor services supervisor is responsible for overseeing the delivery of visitor services at a facility or attraction, ensuring a positive experience for guests. They coordinate staff, manage visitor inquiries, and maintain safety and operational standards, often using communication and leadership skills. This role may require knowledge of ticketing systems, customer service, and safety protocols.

What is the difference between Visitor Services Supervisor vs Visitor Services Associate?

AspectVisitor Services SupervisorVisitor Services Associate
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages visitor interactions; oversees daily operationsAssists visitors; handles ticketing and information; supports staff
Employer & Industry UsageMuseums, parks, cultural sitesMuseums, parks, cultural sites
Common Search & Comparison IntentUnderstanding supervisory roles and responsibilitiesEntry-level visitor assistance roles

The Visitor Services Supervisor typically oversees staff, manages visitor interactions, and ensures smooth daily operations, requiring some leadership experience. In contrast, the Visitor Services Associate focuses on assisting visitors, providing information, and supporting the team. Both roles are common in museums, parks, and cultural sites, but the supervisor position involves more responsibility and oversight.

What are some common challenges faced by a Visitor Services Supervisor, and how can they be addressed?

A Visitor Services Supervisor often encounters challenges such as managing high visitor volumes during peak times, handling difficult customer interactions, and ensuring smooth coordination among team members. Effective communication, strong organizational skills, and a proactive approach to problem-solving are key to addressing these challenges. Regular team briefings, clear protocols for escalations, and ongoing staff training help maintain a positive visitor experience while supporting team morale and efficiency.

What is the best job for tourism?

A Visitor Services Supervisor plays a key role in tourism by managing visitor experiences at attractions, museums, or parks. The job requires strong communication, customer service skills, and knowledge of the site or area, often involving supervising staff and coordinating visitor activities. It is well-suited for individuals interested in hospitality, public engagement, and tourism management.

What does a Visitor Services Supervisor do?

A Visitor Services Supervisor oversees the daily operations of visitor services in places like museums, parks, or cultural institutions. They manage staff, ensure excellent customer service, handle visitor inquiries, and address complaints or emergencies. Their role often includes scheduling, training team members, and coordinating with other departments to enhance the visitor experience. Additionally, they may be responsible for maintaining safety protocols and ensuring that all visitors have a positive experience.
What states have the most Visitor Services Supervisor jobs? States with the most job openings for Visitor Services Supervisor jobs include:
Visitor Services Supervisor jobs near you
Infographic showing various Visitor Services Supervisor job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 8% As Needed, 32% Full Time, 16% Part Time, 32% Contract, and 8% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,850 per year, or $24.4 per hour.
Part-Time Visitor Services Specialist

Part-Time Visitor Services Specialist

Lake Metroparks

Concord Township, OH • On-site

$14 - $16/hr

Part-time

Retirement

Posted 23 days ago

Job description

Visitor Services Specialist: Part-Time (Non-Exempt)
Rate: $14.00–$16.00 per hour
Pay Grade: PT | Starting rate is based on prior experience and education.
Location: Concord Woods Nature Park, Concord Twp., OH 44077
Position Summary
Lake Metroparks is seeking a part-time Visitor Services Specialist to provide courteous, professional support to park visitors and guests. Under the supervision of the Visitor Services Manager, this position responds to inquiries, processes program and event registrations, assists with ticket sales and facility rentals, and supports daily visitor services operations. The position may work up to 28 hours per week.
Minimum Qualifications
  • High school diploma or equivalent required.
  • One to two years of customer service experience preferred.
  • Valid driver’s license required; must be insurable under the Agency’s policy.
  • Successful completion of a pre-employment background check required.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays as operational needs require.
  • Ability to work independently and collaboratively as part of a team.
  • Professional appearance and a strong commitment to customer service.
Required Training: All Park District employees shall complete and maintain all mandatory training, which may include safety, fraud, ethics, sexual harassment and additional job specific training.
Essential Duties and Responsibilities
  • Responds to visitor inquiries by phone, email, and in person in a courteous, accurate, and professional manner.
  • Processes program registrations, special event ticket sales, facility reservations, and related transactions using designated registration and point-of-sale systems.
  • Provides accurate information regarding Lake Metroparks programs, facilities, events, policies, fees, schedules, and general park services.
  • Maintains accurate visitor, registration, reservation, and payment records in accordance with department procedures.
  • Handles high call volumes and visitor traffic during peak registration periods while maintaining professionalism and attention to detail.
  • Assists with department communications, mailings, data entry, filing, and other administrative support tasks as assigned.
  • Follows established cash handling, confidentiality, safety, and customer service procedures.
  • Performs other duties as assigned.
Supervisory Responsibilities
☒ This position has no supervisory duties.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and duties listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made for individuals with disabilities.
Computer Skills and Equipment Used:
  • Proficient in computers, web-based programs, email, and Microsoft Office products.
Knowledge, Skills, and Abilities
Knowledge:
  • Knowledge of customer service principles and practices.
  • Knowledge of basic office procedures, recordkeeping, and administrative support practices.
  • Knowledge of cash handling, registration, reservation, and point-of-sale processes preferred.
  • Knowledge of Lake Metroparks programs, facilities, policies, and services, or the ability to learn and communicate this information accurately.
Skills:
  • Strong verbal and written communication skills.
  • Skill in providing professional, courteous, and responsive customer service.
  • Skill in using computers, web-based systems, email, phones, and Microsoft Office applications.
  • Skill in organizing work, managing multiple tasks, and maintaining accuracy during busy periods.
  • Skill in handling confidential information with discretion and professionalism.
Abilities:
  • Ability to interact with visitors, co-workers, supervisors, and community members with tact, courtesy, and professionalism.
  • Ability to learn and communicate detailed information about programs, events, facilities, registrations, and park services.
  • Ability to exercise sound judgment, resolve routine customer service issues, and refer complex matters appropriately.
  • Ability to work independently, remain flexible, and contribute effectively in a team environment.
  • Ability to maintain composure and accuracy while working under pressure or during high-volume periods.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands and fingers to operate a computer, phone, and office equipment, and reach with hands and arms. The employee may occasionally bend, stoop, kneel, or retrieve items from shelves, cabinets, or storage areas. The employee must regularly lift and/or move items up to 10 pounds and may occasionally lift and/or move items up to 25 pounds, such as office supplies, registration materials, files, or event-related materials. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus for computer work, printed materials, forms, and customer service transactions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment
Work is primarily performed in an office or visitor services setting with regular use of computers, phones, printers, and standard office equipment. The position may occasionally require work at park facilities, program locations, or special events, including limited exposure to outdoor conditions such as heat, cold, rain, humidity, uneven walking surfaces, and moderate noise. The employee may interact frequently with the public and must be able to remain professional in a busy customer service environment. Personal protective equipment may be required when assigned duties or site conditions warrant.
Potential Hazards
Potential hazards are generally consistent with an office and customer service environment and may include prolonged computer use, repetitive hand and wrist movements, slips, trips, falls, paper cuts, minor lifting or carrying of supplies, and occasional exposure to cleaning products or other common workplace materials. When supporting events or working at park facilities, the employee may also encounter changing weather conditions, uneven surfaces, vehicle traffic in parking areas, and interactions with visitors during high-volume or stressful situations. Employees are expected to follow established safety procedures and report unsafe conditions promptly.
General Expectations
The employee must demonstrate commitment and sensitivity to the needs of the Park District and its constituents and uphold the mission of Lake Metroparks.
Benefits
Lake Metroparks offers a generous, comprehensive benefits package for part-time employees, including:
  • OPERS membership (Ohio Public Employees Retirement System)
  • Northeastern Ohio Inter-Museum Council Membership
  • Agency Discounts

Apply