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Akron Children's Museum

Visitor Experience Team

Akron, OH · On-site

$12.50/hr

Visitor Experience Team * 10 - 25 hours per week * $12.50/hour * Rotating schedule during the week; can include weekends * Bring positive energy to the floor; ensure that kids/visitors are having an ...

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How much do visitor experience jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for visitor experience in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Visitor Experience professional, and why are they important?

To thrive as a Visitor Experience professional, you need strong customer service skills, a good understanding of the venue’s offerings, and often a background in hospitality or tourism. Familiarity with ticketing systems, point-of-sale software, and visitor management platforms is typically required. Outstanding interpersonal communication, problem-solving, and a welcoming attitude help create memorable experiences for guests. These skills ensure visitors have a positive impression, leading to higher satisfaction and repeat attendance.

What is the difference between Visitor Experience vs Customer Service Representative?

AspectVisitor ExperienceCustomer Service Representative
CredentialsTypically no specific certifications, but knowledge of visitor services preferredOften requires customer service or communication certifications
Work EnvironmentMuseums, attractions, cultural sites, eventsCall centers, retail, corporate offices
Employer & IndustryTourism, entertainment, cultural institutionsRetail, hospitality, corporate sectors
Search & Comparison IntentVisitor engagement, site management, visitor satisfactionCustomer support, complaint resolution, service quality

Visitor Experience roles focus on engaging and assisting visitors at specific locations like museums or attractions, emphasizing visitor satisfaction and experience. Customer Service Representatives handle support and service tasks across various industries, often via phone or online. While both roles involve interaction and communication skills, Visitor Experience positions are more location-based and event-focused, whereas Customer Service roles are broader and often remote or call-center oriented.

What are some typical challenges faced by Visitor Experience professionals in ensuring positive guest interactions?

Visitor Experience professionals often encounter challenges such as managing high volumes of guests during peak times, addressing diverse visitor needs, and resolving unexpected issues quickly. These roles require effective communication and problem-solving skills to ensure every guest feels welcomed and valued. Teamwork is also crucial, as Visitor Experience staff regularly collaborate with security, operations, and events teams to create a seamless experience. Flexibility and adaptability are important traits, as each day can present new scenarios and guest expectations.

What are Visitor Experience jobs?

Visitor Experience jobs focus on ensuring that guests have a positive, engaging, and memorable time at venues such as museums, galleries, parks, or attractions. Staff in these roles often greet visitors, provide information, answer questions, and help resolve any issues that may arise. They may also assist with ticketing, tours, events, and accessibility needs, acting as the frontline ambassadors of the organization. The goal is to create a welcoming atmosphere and support the overall mission of the venue by enhancing the visitor’s experience.
More about Visitor Experience jobs
What cities are hiring for Visitor Experience jobs? Cities with the most Visitor Experience job openings:
What are the most commonly searched types of Visitor Experience jobs? The most popular types of Visitor Experience jobs are:
What states have the most Visitor Experience jobs? States with the most job openings for Visitor Experience jobs include:
Visitor Experience jobs near you
Infographic showing various Visitor Experience job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,370 per year, or $21.8 per hour.

Visitor Experience Associate

Philadelphia Visitor Center Corporation

Philadelphia, PA • On-site

Part-time

Posted 16 days ago

Job description

Position description: 
The Visitor Experience Associate is is an outgoing, extroverted personality, who enjoys meeting new people and sharing their Philadelphia-area recommendations. This person is responsible for providing excellent customer service, information, and directions, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties.
The Visitor Experience Associate actively engages with tourists and local visitors of all ages, greeting them in a positive cheerful manner, answering questions about what to see and do, events, historical sites, and sell tickets to tours, museums, attractions, and special exhibits.
.Position duties: 
  • Greeting visitors, responding to questions, encouraging engagement, and providing outstanding customer service.
  • Provide visitors with accurate, up-to-date information about attractions, services, events, and activities taking place in the region.
  • Identify and fulfill customer needs, e.g., directions, daily itinerary, hotels, attractions, etc.
  • Make attraction, hotel, tour, restaurant reservations, etc. for customers as requested.
  • Sell tickets to tours, attractions, museums, events, and exhibits; introduce promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.
  • Responsible for accurate opening and closing of cash registers and ticket inventory daily.
  • Work to resolve guest complaints/issues to ensure an above satisfactory closure.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Communicate with visitors with visitors via email, telephone, and in-person.
  • Have a professional appearance and keep within the company’s uniform standards.
  • Keep an orderly appearance of the Philadelphia Information desk.
  • Maintain a neat and well-stocked work area (brochures, tickets, supplies); ensure that job-related equipment is functioning properly (register, computer, ticket printer)
  • Assist in training ne Visitor Experience Associate
  • Additional task as required/requested.
Position requirements: 
  • . Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Independence Visitor Center is open 363 days per year (closed Thanksgiving Day and Christmas Day).
  • Be knowledgeable of the city and surrounding region and resourceful in finding accurate up to date information.
  • Strong communication and time management skills
  • Must be organized, detail-oriented and able to muti-task in a fast-paced environment.
  • Have good problem-solving/resolution skills.
Education, Experience, Skills: 
  • Two (2) years previous related experience, or a combination of education/experience
  • College degree or working towards a college degree preferred.
  • Muti-lingual skills a plus
  • Ability to work in a fast-paced, collaborative environment.
  • Proficient in Microsoft Office 365 (Word, Excel) and other relevant computer applications such as point-of-sales use, and web applications.
Core Competencies: 
  • Ability to work with customers and visitors to identify needs and provide solutions to those needs from across a broad portfolio of solutions.
  • Ability to learn to use point-of-sales system in the execution of day-to-day duties.
  • Ability to process sales and related transactions with speed and accuracy.
  • Ability to learn, maintain, and search for information about the Greater Philadelphia area, providing information and directions to visitors.
  •  Ability to execute and communicate programs in partnership with PVCC vendors, hotels, visitor bureaus and tour partners.

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand for periods of up to a minimum of four (4) hours at a time, see, talk, and hear. The employee is frequently required to walk, use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
About the Philadelphia Visitor Center Corporation (PVCC)
Start Here, Can Lead Anywhere. The best Philly visits start at the Independence Visitor Center. We have access to all the city has to offer—actives, tickets, reservations, and opportunities. Talk with helpful, well-connected staff at the Visitor Center, and they’ll turn your visiting wish list into an unforgettable itinerary, made just for you.
The PVCC is a 501(c)(3) nonprofit corporation, which operates in cooperation with the National Park Service, Visit Philadelphia®, the Philadelphia Convention and the Visitor Bureau, the City of Philadelphia, and the Commonwealth of Pennsylvania. The Independence Visitor Center located in Philadelphia’s Historic District, is the official visitor center for the Greater Philadelphia Region and primary point of orientation for Independence National Park, Independence Hall and the Liberty Bell.  
 

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