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Visitor Experience Coordinator Jobs (NOW HIRING)

Beloit College

Visit Experience Coordinator

Beloit, WI · On-site

Visit Experience Coordinator The Visit Experience Coordinator supports the College's recruitment by ... visitor meetings with faculty, coaches, staff, and student ambassadors to ensure a seamless ...

Beloit College

Visit Experience Coordinator

Beloit, WI · On-site

$36K - $38K/yr

The Visit Experience Coordinator supports the College's recruitment by planning, coordinating, and ... visitor meetings with faculty, coaches, staff, and student ambassadors to ensure a seamless ...

Beloit College

Visit Experience Coordinator

Beloit, WI · On-site

The Visit Experience Coordinator supports the College's recruitment by planning, coordinating, and ... visitor meetings with faculty, coaches, staff, and student ambassadors to ensure a seamless ...

Beloit College

Visit Experience Coordinator

Beloit, WI · On-site

$36K - $38K/yr

Occupational Summary:The Visit Experience Coordinator supports the College's recruitment by ... Coordinate visitor meetings with faculty, coaches, staff, and student ambassadors to ensure a ...

MCA

Visitor Experience Systems Manager

Chicago, IL · On-site

$57K - $74K/yr

Support daily schedule coordination including covering lunches, breaks, callouts, and events ... Stay informed about Visitor Experience and Box Office policies, procedures, membership details, and ...

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Visitor Experience Coordinator information

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$23.5K

$44.6K

$71K

How much do visitor experience coordinator jobs pay per year?

As of Aug 7, 2026, the average yearly pay for visitor experience coordinator in the United States is $44,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by visitor experience coordinators, and how can they be addressed?

Visitor Experience Coordinators often face challenges such as managing large crowds during peak times, addressing diverse visitor needs, and ensuring all guests have a positive experience. Effective communication, strong organizational skills, and adaptability are essential for handling unexpected situations, such as last-minute schedule changes or special requests. Collaborating closely with front-line staff and other departments helps in quickly resolving issues and maintaining a welcoming environment for all visitors.

What is the difference between Visitor Experience Coordinator vs Guest Services Associate?

AspectVisitor Experience CoordinatorGuest Services Associate
Required CredentialsHigh school diploma; customer service experience; communication skillsHigh school diploma; customer service skills; friendly demeanor
Work EnvironmentMuseums, cultural sites, attractionsHotels, resorts, entertainment venues
Employer & IndustryTourism, cultural institutions

The Visitor Experience Coordinator and Guest Services Associate roles both focus on customer service within the hospitality and cultural sectors. While they share similar credentials and work environments, the Coordinator often handles more complex visitor engagement and program coordination, whereas the Associate primarily provides direct guest assistance. Understanding these differences helps job seekers target the right roles in the tourism and hospitality industries.

What is a visitor experience coordinator?

Visitor Experience Coordinators are professionals responsible for ensuring that guests have a positive and engaging experience at venues such as museums, galleries, parks, or cultural sites. They manage visitor services, handle inquiries, coordinate tours, and often oversee front-of-house operations. Their role may also include training staff, resolving visitor issues, and implementing programs to enhance the overall guest experience. Visitor Experience Coordinators play a key role in creating a welcoming environment and maintaining high standards of customer service.

What are the key skills and qualifications needed to thrive as a visitor experience coordinator, and why are they important?

To thrive as a Visitor Experience Coordinator, you need strong organizational skills, customer service experience, and often a background in hospitality or tourism management. Familiarity with ticketing systems, CRM software, and event management tools is typically required. Outstanding interpersonal skills, problem-solving ability, and a proactive attitude help create memorable visitor experiences. These competencies ensure smooth operations, high visitor satisfaction, and effective handling of diverse guest needs.
More about Visitor Experience Coordinator jobs
What cities are hiring for Visitor Experience Coordinator jobs? Cities with the most Visitor Experience Coordinator job openings:
What are the most commonly searched types of Visitor Experience jobs? The most popular types of Visitor Experience jobs are:
What states have the most Visitor Experience Coordinator jobs? States with the most job openings for Visitor Experience Coordinator jobs include:
What job categories do people searching Visitor Experience Coordinator jobs look for? The top searched job categories for Visitor Experience Coordinator jobs are:
Visitor Experience Coordinator jobs near you
Infographic showing various Visitor Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $44,650 per year, or $21.5 per hour.

Museum Visitor Experience Coordinator

MATTRESS FACTORY

Pittsburgh, PA • On-site

$20/hr

Part-time

Re-posted 2 days ago

Job description

June 5, 2026 
Job Description: Visitor Experience Coordinator 
 
 
EMPLOYMENT STATUS: Part-time, Non-Exempt. Friday, Saturday and Sunday availability is required. Variable shifts during opening hours (Wednesday-Sunday General Admission and occasional tours on Monday and Tuesday), approximately 30-35 hours per week. Select evenings for museum events required, approximately once a quarter.  
 
POSITION TITLE: Visitor Experience Coordinator 
 
REPORTS TO: Director of Operations + Visitor Experience 
 
RATE OF PAY: $20.00 per hour, plus cafe tips and commission on membership sales.  
 
JOB DESCRIPTION:  
 
The Visitor Experience Coordinator ensures a welcoming and professional atmosphere for all guests and is a primary resource for visitor experience and engagement information. Essential duties include opening and closing the campus, assisting the Director of Operations + Visitor Experience with daily visitor operations, promoting and selling memberships, leading Group Tours and Guided Visits, and staffing the Admissions Desk, MF Shop + Café, and galleries. Excellent customer service skills, reliability, and a positive attitude are essential. 
 
RESPONSIBILITIES INCLUDE: 
 
VISITOR EXPERIENCE RESPONSIBILITIES: 
  • Lead Visitor Experience team by example. Proactively engage with visitors to answer questions and provide information. 
  • Serve as primary point person for daily Visitor Experience operations during regular hours. 
  • Train new associates. 
  • Lead Group Tours and Guided Visits. These include school groups and smaller groups of adults.  
  • Use training from Education Department to actively engage with visitors during regular open hours and incorporate into training program for Visitor Experience department.  
  • Monitor galleries and museum buildings. 
  • Ensure campus is ready to receive visitors, including performing routine housekeeping as needed; during times of inclement weather this may include snow removal. 
  • Secure museum buildings at closing. 
  • Stay up to date on point-of-sale changes and protocols; communicate updates to rest of Visitor Experience team. 
  • Carry out emergency protocol and procedures in the rare cases they are required. 
  • Support exhibition and education initiatives in galleries when required.  
 
 
MF SHOP + CAFÉ RESPONSIBILITIES: 
  • Provide a welcoming experience in the MF Shop + Café, including greeting each visitor and offering assistance. 
  • Perform administrative retail duties such as receiving merchandise and annual physical inventory.  
  • Stay up to date on merchandise and restock retail displays. 
  • Prepare and serve coffee, tea, and food items including use of a panini press, convection oven, and coffee brewing equipment. 
  • Maintain cleanliness of food service work areas and equipment to meet or exceed county health code requirements. 
 
MEMBERSHIP RESPONSIBILITIES: 
  • Actively promote and sell museum memberships to on-site visitors; this responsibility is commission-based and supervised by the Advancement team. 
  • Work with Advancement department to build a thriving and engaged membership community. 
  • Provide visitors with information about membership benefits. 
  • Stay up to date on member programs and communications. 
  • Occasionally attend member programs and events. 
 
QUALIFICATIONS: 
  • Outgoing, professional, personable demeanor. 
  • Experience working as part of a guest service team, preferably in a museum or cultural setting. 
  • Experience leading a team is preferred. 
  • Experience leading tours in a cultural setting is preferred. 
  • Excellent verbal and interpersonal communication skills. 
  • Strong organizational skills. 
  • Collaborative attitude. 
  • Willingness to complete ServSafe training and certification. 
  • Ability to lift 30lbs and stand for extended periods.  
  • Fine motor skills and dexterity required to safely use kitchen equipment. 
  • Ability to traverse all areas of Mattress Factory campus, including buildings that require the use of stairs.   
 
 
To apply  
  
Interested candidates should visit www.the-mattress-factory.careerplug.com to apply. 
  
The Mattress Factory is an Equal Opportunity Employer. We are dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment. Mattress Factory does not discriminate against individuals based on race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other Mattress Factory administered programs and activities. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.