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Visitor Engagement Jobs (NOW HIRING)

Incca

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

MoMA

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

Norfolk Convention & Visitors

Visitor Advisor

Norfolk, VA · On-site

$17 - $18/hr

Track visitor engagement and maintain accurate reporting data * Maintain clean, organized, and professional displays and workspaces * Build and maintain positive relationships with visitors, partners ...

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The Broad

Visitor Experience Manager

Los Angeles, CA · On-site

$15.25 - $17.75/hr

Partner with the Director and Associate Director to ensure effective collaboration with Audience Engagement and Marketing Communications in support of school tours, family programs, visitor ...

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Mass Audubon

Visitor Services Representative I

Cambridge, MA · On-site

$18.50 - $22/hr

This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services ...

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Visitor Engagement information

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$23K

$47K

$72.5K

How much do visitor engagement jobs pay per year?

As of Jul 2, 2026, the average yearly pay for visitor engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are visitor engagement professionals?

Visitor engagement professionals are staff members in museums, galleries, parks, or cultural institutions who interact with visitors to enhance their experience. Their responsibilities may include providing information, answering questions, facilitating tours, and encouraging participation in activities or exhibits. They help create a welcoming environment and ensure that visitors have a meaningful and enjoyable experience. These professionals often serve as the main point of contact for guests and play a vital role in the institution's public image.

What are the typical daily responsibilities for someone working in Visitor Engagement at a museum or cultural institution?

As a Visitor Engagement professional, your day often includes greeting guests, answering questions, and leading guided tours or educational programs. You'll also collaborate with colleagues in education, marketing, and security to ensure visitors have a positive and informative experience. Additionally, you may collect visitor feedback, assist with special events, and help create engaging materials or displays. This role requires excellent communication skills, adaptability, and a passion for connecting people with your institution's mission.

What is the difference between Visitor Engagement vs Content Coordinator?

AspectVisitor EngagementContent Coordinator
Primary RoleEngaging visitors through interactive experiences, events, and personalized communicationPlanning, creating, and managing content across platforms
Required SkillsCommunication, customer service, event planningWriting, editing, content management systems
Work EnvironmentMuseums, attractions, online platformsMarketing teams, media companies, educational institutions
Common CertificationsCustomer service, event managementContent marketing, digital media

Visitor Engagement focuses on interacting with visitors to enhance their experience, often through direct communication and activities. Content Coordinators develop and manage content to attract and retain audiences. While both roles aim to improve visitor interaction, Visitor Engagement emphasizes direct engagement strategies, whereas Content Coordinators concentrate on content creation and management.

What are the key skills and qualifications needed to thrive as a Visitor Engagement professional, and why are they important?

Success as a Visitor Engagement professional requires strong interpersonal communication skills, a background in customer service or hospitality, and often a relevant degree or experience in museum studies or tourism. Familiarity with visitor management systems, audio-visual guides, and CRM software is typically important. Outstanding soft skills include approachability, problem-solving, and cultural sensitivity, helping to create welcoming and informative experiences. These abilities are vital for ensuring visitors feel valued and engaged, which enhances their overall satisfaction and the reputation of the organization.
More about Visitor Engagement jobs
What states have the most Visitor Engagement jobs? States with the most job openings for Visitor Engagement jobs include:
What job categories do people searching Visitor Engagement jobs look for? The top searched job categories for Visitor Engagement jobs are:
Visitor Engagement jobs near you
Infographic showing various Visitor Engagement job openings in the United States as of June 2026, with employment types broken down into 10% Full Time, 83% Part Time, 2% Temporary, and 5% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Manager Visitor Engagement

Manager Visitor Engagement

Art Institute of Chicago

Chicago, IL • On-site

Full-time

PTO

Posted 9 days ago

Art Institute Of Chicago rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

17th of 27 rated museums

Job description

About the Art Institute of Chicago
The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.
About the Department
The Engagement team creates and maintains a thriving hospitality experience for all who visit the museum. Under the Engagement umbrella, they serve as ambassadors for the intentional, warm and inviting culture they create across campus and manage operations during museum operating hours.
Position Summary
Manage team of (up to 10) Visitor Engagement Representatives responsible for a welcoming and engaging experience for all visitors and members. Works collaboratively with other Visitor Engagement Mangers, Security, and Museum Facilities to facilitate engaging hospitality, effective crowd management, onsite sales transactions, checkroom operations, and special exhibition admissions. Works collaboratively with other onsite teams to manage operations for the Member Bar and museum queue management (virtual and physical). Cultivates and reinforces an enjoyable and inclusive work environment and team culture for all direct reports.
Responsibilities
  • Manage and lead a team of Visitor Engagement Representatives who greet and inform members and visitors in both entrance lobbies at special exhibitions and throughout the museum; as well as operate admissions POS and virtual line systems.
  • In collaboration with Visitor Engagement Managers; schedule and train staff, manage operations and troubleshoot POS and virtual line software. Make recommendations for optimization of virtual line software and lobby crowd management. Additionally, utilize Reporting Services tools to track attendance and behavioral trends to make recommendations for optimal ticket sales capacities as needed to balance visitor experience and revenue.
  • Must develop and maintain with staff a working knowledge of the permanent collection special exhibitions and events. Ensure all POS transactions are performed in a friendly, accurate and fiscally responsible manner.
  • Lead by example and ensure Visitor Engagement Representatives are performing tasks in accordance to MVE Core Service Values and department expectations.
  • Supervise daily financial accuracy and accounting in accordance with AIC policy and procedures.
  • Responsible for inventory and restocking departmental marketing materials and collateral
  • Co-Manage recruitment, hiring, supervision, evaluation, and scheduling for all Visitor Engagement Representatives.
  • Develop and maintain onboarding training and on-going education in hospitality, operational systems and crowd management. Works cross-functionally with other Member & Visitor Engagement management to achieve established service standards. The Art Institute of Chicago Job Description
  • Maintain exceptional service standards by working with Visitor Engagement Representatives to proactively anticipate and address guest needs, respond to requests, address complaints and respond to emergencies.
  • Coordinate staffing for exhibition scanning and coverage for special events and programs outside of normal museum operation hours as needed. Ensures portable POS and virtual-line-management equipment is accessible and maintained, and that staff is trained on its use.
  • Solicit and incorporate staff and guest feedback into policies and procedures for hospitality, operations, and service.
  • Work with the Assistant Director Visitor Engagement to administer staff corrective action as necessary.
  • Provide supervision during management of day-to-day admission sales, wayfinding, crowd management and general operations. Ensure proper opening and closing procedures are followed.
  • Must enjoy working with the public and speaking in front of large crowds.
  • Must develop a working knowledge of art in the museum's permanent collection and special exhibitions.
  • Equipment used (may be representative but not all inclusive of those commonly associated with this position): Galaxy point of sale system, Qudini virtual line software, MS Office including Word & Excel, Google Workspace including Gmail docs sheets & drive, Homebase scheduling and time management software.
  • Performs other related duties as assigned.

Qualifications
  • Minimum high school diploma or GED required.
  • Minimum 2 years high-volume and/or attraction-based hospitality experience required.
  • Minimum 1 year managing staff of at least 5 direct reports preferred.
  • Minimum 1 year in a supervisory role training POS technology operations preferred.
  • Experience in financial transactions, staff training, and operating point of sale systems with a high level of accuracy required. Must be able to perform basic financial calculations.
  • Strong analytical and strategic thinking skills required.
  • Strong interpersonal skills and demonstrated experience in working with cross-functional teams.
  • Must be a creative thinker and solution finder.
  • Demonstrated experience in taking initiative when planning and executing projects.
  • Must have excellent time management skills.
  • Working weekends and some holidays required.

Physical Requirements
  • General physical mobility including frequent movement throughout the museum including kneeling, bending, and lifting up to thirty pounds.

Compensation & Benefits
Please click on the links below to view our competitive, comprehensive benefits package:
  • Hiring Range

The expected hiring range is an estimated amount for positions based on the grade. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.
  • Benefits
  • PTO Overview
  • Job Classification: Exempt
  • Employment Category: Full time staff
  • Grade Level: 6

If you are accessing this listing from a third party, not all links to salary and benefits information may work. Please visit our career page at saic/artic.edu/employment for complete information
Application Instructions
Please submit your resume and cover letter to be considered for this position.
Accessibility
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:
Accessibility Accommodation for Applicants
Equal Opportunity Statement
The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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