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Visitor Engagement Jobs (NOW HIRING)

Incca

Lobby Manager, Visitor Engagement

Manhattan, NY

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

Naper Settlement

Be Seen First

Visitor Engagement Team Leader

Naperville, IL · On-site

$63K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establishes and reinforces expectations for visitor engagement, interpretation, professionalism, accessibility, and high-quality program delivery. 3. COMMUNICATES program information, schedules ...

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MoMA

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

Scripps College

Visitor Services Associate

Claremont, CA · On-site

$23.35 - $25.95/hr

Visitor Engagement * Welcome visitors with a friendly and approachable demeanor. * Offer information about the Gallery's collections, exhibitions, programs, and giving opportunities to visitors.

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Visitor Engagement information

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$23K

$47K

$72.5K

How much do visitor engagement jobs pay per year?

As of Aug 15, 2026, the average yearly pay for visitor engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is a visitor engagement professional?

Visitor engagement professionals are staff members in museums, galleries, parks, or cultural institutions who interact with visitors to enhance their experience. Their responsibilities may include providing information, answering questions, facilitating tours, and encouraging participation in activities or exhibits. They help create a welcoming environment and ensure that visitors have a meaningful and enjoyable experience. These professionals often serve as the main point of contact for guests and play a vital role in the institution's public image.

What does a visitor engagement professional do?

As a Visitor Engagement professional, your day often includes greeting guests, answering questions, and leading guided tours or educational programs. You'll also collaborate with colleagues in education, marketing, and security to ensure visitors have a positive and informative experience. Additionally, you may collect visitor feedback, assist with special events, and help create engaging materials or displays. This role requires excellent communication skills, adaptability, and a passion for connecting people with your institution's mission.

What is the difference between Visitor Engagement vs Content Coordinator?

AspectVisitor EngagementContent Coordinator
Primary RoleEngaging visitors through interactive experiences, events, and personalized communicationPlanning, creating, and managing content across platforms
Required SkillsCommunication, customer service, event planningWriting, editing, content management systems
Work EnvironmentMuseums, attractions, online platformsMarketing teams, media companies, educational institutions
Common CertificationsCustomer service, event managementContent marketing, digital media

Visitor Engagement focuses on interacting with visitors to enhance their experience, often through direct communication and activities. Content Coordinators develop and manage content to attract and retain audiences. While both roles aim to improve visitor interaction, Visitor Engagement emphasizes direct engagement strategies, whereas Content Coordinators concentrate on content creation and management.

What skills and qualifications are needed to thrive as a visitor engagement professional?

Success as a Visitor Engagement professional requires strong interpersonal communication skills, a background in customer service or hospitality, and often a relevant degree or experience in museum studies or tourism. Familiarity with visitor management systems, audio-visual guides, and CRM software is typically important. Outstanding soft skills include approachability, problem-solving, and cultural sensitivity, helping to create welcoming and informative experiences. These abilities are vital for ensuring visitors feel valued and engaged, which enhances their overall satisfaction and the reputation of the organization.
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What states have the most Visitor Engagement jobs?

States with the most job openings for Visitor Engagement jobs include:

What job categories do people searching Visitor Engagement jobs look for?

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Visitor Engagement jobs near you
Infographic showing various Visitor Engagement job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Visitor Engagement Associate

Lower East Side Tenement Museum

Manhattan, NY • On-site

$22.50/hr

Part-time

Re-posted 27 days ago

Job description

The Visitor Engagement Associate is a key frontline role, ensuring an exceptional experience for all museum guests. This position involves ticket and membership sales, visitor support, tour assistance, and retail operations in the museum shop. The ideal candidate is a proactive, customer-focused professional who enjoys interacting with the public and enhancing their museum visit. This is a part time, union position with a three (3) day a week schedule of Sunday, Monday, Tuesday.

Responsibilities

Visitor Services & Ticketing

  • Welcome and assist visitors with ticket purchases and membership sign-ups.
  • Process payments and manage the ticketing system at the Visitor Center.
  • Handle visitor inquiries in person, over the phone, and via email with professionalism and enthusiasm.
  • Maintain high customer service standards while managing visitor flow and enforcing tour protocols.
  • Set up assisted listening devices for guests as needed.
  • Coordinate with the Education department via walkie-talkie to ensure seamless visitor support.

Retail & Museum Shop Operations

  • Operate the SalesVu system for transactions, returns, and cash handling.
  • Provide product recommendations and engage customers in the museum shop.
  • Maintain the sales floor, restock merchandise, and support visual merchandising.
  • Assist with inventory tracking and participate in annual inventory counts.

General Museum Engagement

  • Develop a strong understanding of museum programs, tours, and events to provide helpful visitor information.
  • Offer recommendations on local attractions, restaurants, and points of interest.
  • Help manage crowds and coordinate large groups, including school groups and families.
  • Uphold museum policies while demonstrating professional and ethical conduct.

Qualifications

  • 6 months to 1 year of experience in visitor services, retail, or a call center environment preferred.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work both independently and as part of a team in a fast-paced environment.
  • Proficiency in Microsoft Office; experience with Ticketure and/or SalesVu is a plus.
  • Previous experience with cash handling and POS systems is beneficial.
  • Interest in books, New York history, and immigration themes is a plus.
  • Physically able to lift and carry merchandise and stand for extended periods.
  • Availability to work weekends, evenings, and holidays as needed.

This role is perfect for individuals who are passionate about history, museums, and creating a welcoming and memorable experience for visitors.

How to Apply:  

Please submit the following via our career portal: 

(1) Cover Letter. Please let us know why you are applying and would be a good fit for the position.  

(2) Your resume. Resumes without a cover letter will not be considered. 

Apply