ZipRecruiter

Log In

1

Visitor Engagement Jobs (NOW HIRING)

Incca

Lobby Manager, Visitor Engagement

Manhattan, NY

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

MoMA

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

Norfolk Convention & Visitors

Visitor Advisor

Norfolk, VA · On-site

$17 - $18/hr

Track visitor engagement and maintain accurate reporting data * Maintain clean, organized, and professional displays and workspaces * Build and maintain positive relationships with visitors, partners ...

next page

Showing results 1-20

All JobsVisitor Engagement Jobs

Visitor Engagement information

See salary details

$23K

$47K

$72.5K

How much do visitor engagement jobs pay per year?

As of Jun 9, 2026, the average yearly pay for visitor engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are visitor engagement professionals?

Visitor engagement professionals are staff members in museums, galleries, parks, or cultural institutions who interact with visitors to enhance their experience. Their responsibilities may include providing information, answering questions, facilitating tours, and encouraging participation in activities or exhibits. They help create a welcoming environment and ensure that visitors have a meaningful and enjoyable experience. These professionals often serve as the main point of contact for guests and play a vital role in the institution's public image.

What are the typical daily responsibilities for someone working in Visitor Engagement at a museum or cultural institution?

As a Visitor Engagement professional, your day often includes greeting guests, answering questions, and leading guided tours or educational programs. You'll also collaborate with colleagues in education, marketing, and security to ensure visitors have a positive and informative experience. Additionally, you may collect visitor feedback, assist with special events, and help create engaging materials or displays. This role requires excellent communication skills, adaptability, and a passion for connecting people with your institution's mission.

What is the difference between Visitor Engagement vs Content Coordinator?

AspectVisitor EngagementContent Coordinator
Primary RoleEngaging visitors through interactive experiences, events, and personalized communicationPlanning, creating, and managing content across platforms
Required SkillsCommunication, customer service, event planningWriting, editing, content management systems
Work EnvironmentMuseums, attractions, online platformsMarketing teams, media companies, educational institutions
Common CertificationsCustomer service, event managementContent marketing, digital media

Visitor Engagement focuses on interacting with visitors to enhance their experience, often through direct communication and activities. Content Coordinators develop and manage content to attract and retain audiences. While both roles aim to improve visitor interaction, Visitor Engagement emphasizes direct engagement strategies, whereas Content Coordinators concentrate on content creation and management.

What are the key skills and qualifications needed to thrive as a Visitor Engagement professional, and why are they important?

Success as a Visitor Engagement professional requires strong interpersonal communication skills, a background in customer service or hospitality, and often a relevant degree or experience in museum studies or tourism. Familiarity with visitor management systems, audio-visual guides, and CRM software is typically important. Outstanding soft skills include approachability, problem-solving, and cultural sensitivity, helping to create welcoming and informative experiences. These abilities are vital for ensuring visitors feel valued and engaged, which enhances their overall satisfaction and the reputation of the organization.
More about Visitor Engagement jobs
What states have the most Visitor Engagement jobs? States with the most job openings for Visitor Engagement jobs include:
What job categories do people searching Visitor Engagement jobs look for? The top searched job categories for Visitor Engagement jobs are:
Visitor Engagement jobs near you

Visitor Engagement Associate - SNL

EASTERN STATE PENITENTIARY HISTORIC SITE INC

Philadelphia, PA • On-site

$16.50/hr

Full-time

Posted 10 days ago

Job description

Description:

Job Summary

The Visitor Engagement Associate supports the day-to-day operations of the museum’s public-facing spaces, ensuring visitors have a welcoming, enriching, and informative experience. This role focuses on visitor experience, exhibit-based programming, and facilitating visitor dialogues, while also helping to check in scheduled groups. Working closely with the larger Learning and Engagement and Retail teams, and colleagues across departments, the Visitor Engagement Associate serves as a knowledgeable and approachable representative of the museum and plays an active role in creating an inclusive, engaging, and visitor-focused environment.


Duties & Responsibilities

  1. Visitor Engagement & Experience
  • Greet and assist all visitors with warmth and professionalism, serving as a first point of contact.
  • Lead exhibit talks and facilitates visitor engagement in exhibition spaces, helping to interpret museum content and spark dialogue.
  • Check in scheduled groups, ensuring a smooth and welcoming start to their visit.
  • Respond to visitor questions and feedback in real time, escalating concerns as needed to supervisors.

2. Museum Operations Support

  • Assist with the distribution and return of visitor engagement tools.
  • Ensure visitor-facing museum areas are organized, clean, safe, and ready for opening each day and throughout the day.
  • Open, close and monitor exhibits, reporting issues such as maintenance needs, visitor incidents, or technical problems. Work to resolve issues in real-time, escalating concerns as needed to supervisors.
  • Serve as a point of contact on the radio for routine coordination and assist in emergencies.
  • Assist with special program and event set up and break down as needed.
  • Participate in regular team briefings and contribute to collaborative problem-solving.

3. Provide Seasonal Programming Support

  • Provide support for special programming and events during the summer season.
  • Assist with visitor engagement and programming setup for the Summer Nights program that will be held on Saturdays from June 20th through August 1st.
  • Support Eastern State’s Finding Freedom Civic Season by leading special engagement activities being offered between May 25th and September 7th.
Requirements:

Required Skills/Abilities

  • Flexible availability, including weekend work and Saturday evenings from June 20th-August 1st.
  • High School Diploma or equivalent experience in customer service, education, hospitality, museum studies, or related field.
  • Comfortable speaking to groups and engaging diverse audiences in gallery settings.
  • Strong interpersonal skills with a demonstrated commitment to hospitality and inclusion.
  • Ability to stay calm under pressure and adapt to a fast-paced, dynamic environment.
  • Demonstrated ability to work in a high-traffic environment, handling various tasks simultaneously.
  • Previous experience with front-line service operations is preferred.
  • Experience working with cross-departmental teams to ensure seamless service delivery.

Physical Requirements

  • Ability to sit for prolonged periods of time.
  • Ability to walk all aspects of the 11-acre site each day.
  • Ability to work in space where temperatures may vary to cold and hot
  • Ability to lift up to 10 pounds


EEO Statement

Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.


ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies.


Other duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Eastern State Penitentiary employees are expected to be flexible and to take on additional duties as assigned, according to the organization’s needs and the staff member’s skills and abilities.

Apply