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Visitor Engagement Jobs (NOW HIRING)

MoMA

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

Incca

Lobby Manager, Visitor Engagement

Manhattan, NY

$60K - $65K/yr

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...

Norfolk Convention & Visitors

Visitor Advisor

Norfolk, VA · On-site

$17 - $18/hr

Track visitor engagement and maintain accurate reporting data * Maintain clean, organized, and professional displays and workspaces * Build and maintain positive relationships with visitors, partners ...

The Broad

Visitor Experience Manager

Los Angeles, CA · On-site

$15.25 - $17.75/hr

Partner with the Director and Associate Director to ensure effective collaboration with Audience Engagement and Marketing Communications in support of school tours, family programs, visitor ...

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Visitor Engagement information

See salary details

$23K

$47K

$72.5K

How much do visitor engagement jobs pay per year?

As of Jul 25, 2026, the average yearly pay for visitor engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are visitor engagement professionals?

Visitor engagement professionals are staff members in museums, galleries, parks, or cultural institutions who interact with visitors to enhance their experience. Their responsibilities may include providing information, answering questions, facilitating tours, and encouraging participation in activities or exhibits. They help create a welcoming environment and ensure that visitors have a meaningful and enjoyable experience. These professionals often serve as the main point of contact for guests and play a vital role in the institution's public image.

What are the typical daily responsibilities for someone working in Visitor Engagement at a museum or cultural institution?

As a Visitor Engagement professional, your day often includes greeting guests, answering questions, and leading guided tours or educational programs. You'll also collaborate with colleagues in education, marketing, and security to ensure visitors have a positive and informative experience. Additionally, you may collect visitor feedback, assist with special events, and help create engaging materials or displays. This role requires excellent communication skills, adaptability, and a passion for connecting people with your institution's mission.

What is the difference between Visitor Engagement vs Content Coordinator?

AspectVisitor EngagementContent Coordinator
Primary RoleEngaging visitors through interactive experiences, events, and personalized communicationPlanning, creating, and managing content across platforms
Required SkillsCommunication, customer service, event planningWriting, editing, content management systems
Work EnvironmentMuseums, attractions, online platformsMarketing teams, media companies, educational institutions
Common CertificationsCustomer service, event managementContent marketing, digital media

Visitor Engagement focuses on interacting with visitors to enhance their experience, often through direct communication and activities. Content Coordinators develop and manage content to attract and retain audiences. While both roles aim to improve visitor interaction, Visitor Engagement emphasizes direct engagement strategies, whereas Content Coordinators concentrate on content creation and management.

What are the key skills and qualifications needed to thrive as a Visitor Engagement professional, and why are they important?

Success as a Visitor Engagement professional requires strong interpersonal communication skills, a background in customer service or hospitality, and often a relevant degree or experience in museum studies or tourism. Familiarity with visitor management systems, audio-visual guides, and CRM software is typically important. Outstanding soft skills include approachability, problem-solving, and cultural sensitivity, helping to create welcoming and informative experiences. These abilities are vital for ensuring visitors feel valued and engaged, which enhances their overall satisfaction and the reputation of the organization.
More about Visitor Engagement jobs
What states have the most Visitor Engagement jobs? States with the most job openings for Visitor Engagement jobs include:
What job categories do people searching Visitor Engagement jobs look for? The top searched job categories for Visitor Engagement jobs are:
Visitor Engagement jobs near you
Infographic showing various Visitor Engagement job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Visitor Engagement Representative

Visitor Engagement Representative

Art Institute of Chicago

Chicago, IL • On-site

Full-time

PTO

Posted 27 days ago

Art Institute Of Chicago rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

17th of 27 rated museums

Job description

About the Art Institute of Chicago
The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.
About the Department
The Engagement team creates and maintains a thriving hospitality experience for all who visit the museum. Under the Engagement umbrella, they serve as ambassadors for the intentional, warm and inviting culture they create across campus and manage operations during museum operating hours.
Position Summary
The Visitor Engagement Representative facilitates admissions and coatroom services while supporting exhibitions, events, lobbies, and information desks to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment and consistently providing exceptional service to all guests.
Responsibilities
  • Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
  • Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs.
  • Assists with admission sales, checkroom, event and exhibition scanning, member bar admissions, lobby greeting, information desks, and other responsibilities, as needed. Provides additional support for special events and programs outside of normal museum operating hours as needed.
  • Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits.
  • Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
  • Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
  • Utilize manager/guest feedback and an opportunity to improve the customer service approach.
  • Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues. The Art Institute of Chicago Job Description
  • Takes initiative to assist other Member/Visitor Engagement colleagues as needed.
  • Performs other duties as assigned.

Qualifications
  • Minimum high school diploma or GED equivalent required.
  • Minimum one year of customer experience is required. Experience in hospitality or tourist attractions preferred. Must desire to work with the public.
  • Experience in cash handling and utilizing computerized point-of-sale-systems with a high level of accuracy.
  • Must have a basic knowledge of customer service best practices and possess excellent communication skills.
  • Ability to read, write and effectively communicate with customers, peers, and management.
  • Willingness to work flexible schedules, including weekends, holidays, and before/after hours as needed.
  • Ability to work in a high-volume environment and interface effectively with visitors in both conveying information and listening to questions/concerns.
  • Ability to resolve conflicts and de-escalate situations.
  • Be well organized and thorough with close attention to detail and follow-through
  • Must develop a working knowledge of the art in the permanent collection, special exhibitions, and museum events - for both public and donor audiences.

Physical Requirements
  • On-site, frequent movement throughout the museum including kneeling, bending, and lifting up to thirty pounds.
  • Representatives may also be required to stand up to 3 hours at a time.

Compensation & Benefits
Please click on the links below to view our competitive, comprehensive benefits package:
  • Hiring Range

The expected hiring range is an estimated amount for positions based on the grade. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.
  • Benefits
  • PTO Overview
  • Job Classification: Non-exempt hourly
  • Employment Category: Full time staff
  • Grade Level: 3

If you are accessing this listing from a third party, not all links to salary and benefits information may work. Please visit our career page at saic/artic.edu/employment for complete information
Application Instructions
Please submit your resume and cover letter to be considered for this position.
Union
This position is part of a bargaining unit represented by AFSCME Council 31.
Accessibility
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:
Accessibility Accommodation for Applicants
Equal Opportunity Statement
The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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