ZipRecruiter

Log In

1

Director Of Visitor Experience Jobs (NOW HIRING)

Emerson College

Director, Visitor Center

Boston, MA · On-site

Join our community and experience Emerson College ! The Director of the Visitor Center is the architect of the "aha" moment for a visiting prospective student and family. Reporting to the Vice ...

next page

Showing results 1-20

All JobsOf Visitor Experience JobsDirector Of Visitor Experience Jobs

Director Of Visitor Experience information

How does a director of visitor experience typically collaborate with other departments to enhance guest satisfaction?

A Director of Visitor Experience works closely with departments such as marketing, operations, guest services, and education to ensure that every aspect of the visitor journey is seamless and enjoyable. This collaboration often involves regular meetings to review guest feedback, coordinating special events, and implementing new initiatives that improve the overall experience. Effective cross-department communication is key, as the Director must balance operational constraints with creative ideas to continually raise satisfaction levels. This role often leads interdepartmental projects and serves as an advocate for the guest perspective across the organization.

What is the difference between Director Of Visitor Experience vs Visitor Services Manager?

AspectDirector Of Visitor ExperienceVisitor Services Manager
CredentialsBachelor's degree; experience in hospitality, tourism, or customer serviceAssociate or Bachelor's degree; background in customer service or hospitality
Work EnvironmentOversees entire visitor experience, including staff management and strategic planningManages daily visitor interactions and service delivery at specific sites or events
Employer & IndustryMuseums, theme parks, cultural institutionsMuseums, zoos, visitor centers
Search & Comparison IntentUnderstanding leadership roles in visitor experienceManaging visitor services and customer interactions

The Director Of Visitor Experience typically holds a strategic leadership role, overseeing the entire visitor journey and staff management, while the Visitor Services Manager focuses on daily visitor interactions and service quality. Both roles require customer service skills and industry knowledge but differ in scope and responsibilities.

What does a director of visitor experience do?

A Director of Visitor Experience is responsible for overseeing and enhancing the overall experience visitors have at an organization, such as a museum, theme park, or cultural institution. They develop strategies to improve guest satisfaction, manage visitor services teams, and ensure that all touchpoints—from ticketing to exhibitions—provide a welcoming and engaging environment. This role often involves analyzing visitor feedback, coordinating with other departments, and implementing programs to meet organizational goals and visitor needs.

What are the key skills and qualifications needed to thrive as a director of visitor experience, and why are they important?

To thrive as a Director Of Visitor Experience, you need strong leadership abilities, a background in hospitality or tourism management, and experience designing visitor-centric programs, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analytics tools is typically required. Outstanding communication, problem-solving, and team-building skills set top performers apart in this role. These skills ensure memorable visitor experiences, drive organizational reputation, and foster repeat engagement essential for institutional success.
More about Director Of Visitor Experience jobs
What cities are hiring for Director Of Visitor Experience jobs? Cities with the most Director Of Visitor Experience job openings:
What are the most commonly searched types of Of Visitor Experience jobs? The most popular types of Of Visitor Experience jobs are:
What states have the most Director Of Visitor Experience jobs? States with the most job openings for Director Of Visitor Experience jobs include:
What job categories do people searching Director Of Visitor Experience jobs look for? The top searched job categories for Director Of Visitor Experience jobs are:
Director Of Visitor Experience jobs near you
Infographic showing various Director Of Visitor Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Museum Visitor Experience Coordinator

MATTRESS FACTORY

Pittsburgh, PA • On-site

$20/hr

Part-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Employee discounts
  • Training & development
  • 401(k)
  • Paid time off

June 5, 2026 
Job Description: Visitor Experience Coordinator 
 
 
EMPLOYMENT STATUS: Part-time, Non-Exempt. Friday, Saturday and Sunday availability is required. Variable shifts during opening hours (Wednesday-Sunday General Admission and occasional tours on Monday and Tuesday), approximately 30-35 hours per week. Select evenings for museum events required, approximately once a quarter.  
 
POSITION TITLE: Visitor Experience Coordinator 
 
REPORTS TO: Director of Operations + Visitor Experience 
 
RATE OF PAY: $20.00 per hour, plus cafe tips and commission on membership sales.  
 
JOB DESCRIPTION:  
 
The Visitor Experience Coordinator ensures a welcoming and professional atmosphere for all guests and is a primary resource for visitor experience and engagement information. Essential duties include opening and closing the campus, assisting the Director of Operations + Visitor Experience with daily visitor operations, promoting and selling memberships, leading Group Tours and Guided Visits, and staffing the Admissions Desk, MF Shop + Café, and galleries. Excellent customer service skills, reliability, and a positive attitude are essential. 
 
RESPONSIBILITIES INCLUDE: 
 
VISITOR EXPERIENCE RESPONSIBILITIES: 
  • Lead Visitor Experience team by example. Proactively engage with visitors to answer questions and provide information. 
  • Serve as primary point person for daily Visitor Experience operations during regular hours. 
  • Train new associates. 
  • Lead Group Tours and Guided Visits. These include school groups and smaller groups of adults.  
  • Use training from Education Department to actively engage with visitors during regular open hours and incorporate into training program for Visitor Experience department.  
  • Monitor galleries and museum buildings. 
  • Ensure campus is ready to receive visitors, including performing routine housekeeping as needed; during times of inclement weather this may include snow removal. 
  • Secure museum buildings at closing. 
  • Stay up to date on point-of-sale changes and protocols; communicate updates to rest of Visitor Experience team. 
  • Carry out emergency protocol and procedures in the rare cases they are required. 
  • Support exhibition and education initiatives in galleries when required.  
 
 
MF SHOP + CAFÉ RESPONSIBILITIES: 
  • Provide a welcoming experience in the MF Shop + Café, including greeting each visitor and offering assistance. 
  • Perform administrative retail duties such as receiving merchandise and annual physical inventory.  
  • Stay up to date on merchandise and restock retail displays. 
  • Prepare and serve coffee, tea, and food items including use of a panini press, convection oven, and coffee brewing equipment. 
  • Maintain cleanliness of food service work areas and equipment to meet or exceed county health code requirements. 
 
MEMBERSHIP RESPONSIBILITIES: 
  • Actively promote and sell museum memberships to on-site visitors; this responsibility is commission-based and supervised by the Advancement team. 
  • Work with Advancement department to build a thriving and engaged membership community. 
  • Provide visitors with information about membership benefits. 
  • Stay up to date on member programs and communications. 
  • Occasionally attend member programs and events. 
 
QUALIFICATIONS: 
  • Outgoing, professional, personable demeanor. 
  • Experience working as part of a guest service team, preferably in a museum or cultural setting. 
  • Experience leading a team is preferred. 
  • Experience leading tours in a cultural setting is preferred. 
  • Excellent verbal and interpersonal communication skills. 
  • Strong organizational skills. 
  • Collaborative attitude. 
  • Willingness to complete ServSafe training and certification. 
  • Ability to lift 30lbs and stand for extended periods.  
  • Fine motor skills and dexterity required to safely use kitchen equipment. 
  • Ability to traverse all areas of Mattress Factory campus, including buildings that require the use of stairs.   
 
 
To apply  
  
Interested candidates should visit www.the-mattress-factory.careerplug.com to apply. 
  
The Mattress Factory is an Equal Opportunity Employer. We are dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment. Mattress Factory does not discriminate against individuals based on race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other Mattress Factory administered programs and activities. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.