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Director Of Visitor Experience Jobs (NOW HIRING)

LifeMD

Director of UX

New York, NY · Remote

$180K - $210K/yr

... Director of UX to lead experience design across patient experiences, physician workflows, and end-to-end digital care journeys. This role will play a critical part in shaping how patients discover ...

TheLab

Director of UX Strategy

Manhattan, NY · On-site

$160K/yr

Director of UX Strategy Seniority: Director Level We're looking for a UX-first leader who applies CX strategy thinking across ecommerce, B2B platforms, and digital products along customer journey ...

Milford Health & Rehabilitation Center

$110 - $165/hr

As the Director of Plant Operations, you'll oversee the people and processes that keep our facility ... Your leadership will ensure our residents, staff, and visitors experience a safe, clean, and ...

Cornell College

Admission Visit Team

Mount Vernon, IA · On-site

... Director of Visit Experience. Students should be able to work both independently and as part of a team and should be proactive, organized, detail-oriented, and provide excellent customer service.

Goodwill Industries of Middle Tennessee

Conduct regular donor visits, presentations, tours, and stewardship meetings to deepen ... Experience * Minimum of 5-7 years of progressively responsible fundraising experience with ...

Sauce, Inc.

Director of Customer Experience

Manhattan, NY · On-site

$180 - $260/hr

The Opportunity We're looking for a seasoned Director of Customer Experience -- an experienced operator who owns the full client experience end-to-end, from product quality through support and ...

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Director Of Visitor Experience information

What does a director of visitor experience do?

A Director of Visitor Experience is responsible for overseeing and enhancing the overall experience visitors have at an organization, such as a museum, theme park, or cultural institution. They develop strategies to improve guest satisfaction, manage visitor services teams, and ensure that all touchpoints—from ticketing to exhibitions—provide a welcoming and engaging environment. This role often involves analyzing visitor feedback, coordinating with other departments, and implementing programs to meet organizational goals and visitor needs.

How does a director of visitor experience typically collaborate with other departments to enhance guest satisfaction?

A Director of Visitor Experience works closely with departments such as marketing, operations, guest services, and education to ensure that every aspect of the visitor journey is seamless and enjoyable. This collaboration often involves regular meetings to review guest feedback, coordinating special events, and implementing new initiatives that improve the overall experience. Effective cross-department communication is key, as the Director must balance operational constraints with creative ideas to continually raise satisfaction levels. This role often leads interdepartmental projects and serves as an advocate for the guest perspective across the organization.

What are the key skills and qualifications needed to thrive as a director of visitor experience, and why are they important?

To thrive as a Director Of Visitor Experience, you need strong leadership abilities, a background in hospitality or tourism management, and experience designing visitor-centric programs, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analytics tools is typically required. Outstanding communication, problem-solving, and team-building skills set top performers apart in this role. These skills ensure memorable visitor experiences, drive organizational reputation, and foster repeat engagement essential for institutional success.

What is the difference between Director Of Visitor Experience vs Visitor Services Manager?

AspectDirector Of Visitor ExperienceVisitor Services Manager
CredentialsBachelor's degree; experience in hospitality, tourism, or customer serviceAssociate or Bachelor's degree; background in customer service or hospitality
Work EnvironmentOversees entire visitor experience, including staff management and strategic planningManages daily visitor interactions and service delivery at specific sites or events
Employer & IndustryMuseums, theme parks, cultural institutionsMuseums, zoos, visitor centers
Search & Comparison IntentUnderstanding leadership roles in visitor experienceManaging visitor services and customer interactions

The Director Of Visitor Experience typically holds a strategic leadership role, overseeing the entire visitor journey and staff management, while the Visitor Services Manager focuses on daily visitor interactions and service quality. Both roles require customer service skills and industry knowledge but differ in scope and responsibilities.

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Director Of Visitor Experience jobs near you
Infographic showing various Director Of Visitor Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Director of UX

LifeMD

New York, NY • Remote

$180K - $210K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

About LifeMD

LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company - it's a tech company revolutionizing healthcare.

About the Role

LifeMD is seeking a highly strategic and customer-obsessed Director of UX to lead experience design across patient experiences, physician workflows, and end-to-end digital care journeys.

This role will play a critical part in shaping how patients discover, access, engage with, and continue care across LifeMD's healthcare platform. You will design experiences that improve trust, accessibility, engagement, provider efficiency, and long-term healthcare outcomes while helping scale one of the fastest-growing digital healthcare ecosystems in the industry. The ideal candidate combines strong UX craft, systems thinking, customer empathy, healthcare workflow understanding, and data-informed design decision making.

What You'll Do

  • Lead end-to-end UX design initiatives across patient acquisition, onboarding, consultation, treatment, pharmacy, and longitudinal care journeys
  • Design intuitive and scalable physician and provider experiences that improve operational efficiency and care delivery workflows
  • Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs across web and mobile healthcare experiences
  • Partner closely with Product, Engineering, Clinical Operations, Analytics, Growth, and Compliance teams to shape customer-centric healthcare experiences
  • Use customer research, behavioral analytics, and experimentation insights to improve patient engagement, retention, conversion, and satisfaction
  • Design AI-enabled healthcare experiences including personalization, intelligent workflows, recommendations, and automated engagement touchpoints
  • Contribute to scalable design systems and accessibility standards across LifeMD's digital ecosystem
  • Advocate for human-centered, compliant, and data-informed design practices across healthcare experiences

Requirements

What We're Looking For

  • 10+ years of UX/Product Design experience designing complex digital products and customer experiences
  • Strong portfolio demonstrating end-to-end customer journey thinking and scalable systems design
  • Experience designing healthcare, telehealth, SaaS, marketplace, or highly regulated digital experiences preferred
  • Deep understanding of user-centered design methodologies, interaction design, information architecture, and accessibility principles
  • Experience using analytics, experimentation, and behavioral insights to inform UX decisions
  • Familiarity with AI-enabled product experiences and intelligent workflow design is a plus
  • Strong communication, collaboration, and stakeholder management skills
  • Ability to navigate ambiguity and operate effectively in fast-paced, cross-functional environments

Benefits

  • Annual Salary: $180,000 - $210,000
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (Roth 401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Flexible PTO Policy
  • Paid Holidays
  • Short Term Disability
  • Training & Development

Apply