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Visitor Engagement Jobs (NOW HIRING)

Mass Audubon

Visitor Services Representative I

Boston, MA · On-site

$20 - $23/hr

This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services ...

Monterey Bay Aquarium

Security Officer (On-Call)

Monterey, CA · On-site

$17.75 - $21/hr

Under direct supervision, execute the Monterey Bay Aquarium's frontline security operations through vigilant patrol activities, emergency response, and visitor engagement utilizing the Park Ranger ...

Monterey Bay Aquarium

Security Officer (On-Call)

Monterey, CA · On-site

$17.75 - $21/hr

Under direct supervision, execute the Monterey Bay Aquarium's frontline security operations through vigilant patrol activities, emergency response, and visitor engagement utilizing the Park Ranger ...

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Visitor Engagement information

See salary details

$23K

$47K

$72.5K

How much do visitor engagement jobs pay per year?

As of Jul 2, 2026, the average yearly pay for visitor engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are visitor engagement professionals?

Visitor engagement professionals are staff members in museums, galleries, parks, or cultural institutions who interact with visitors to enhance their experience. Their responsibilities may include providing information, answering questions, facilitating tours, and encouraging participation in activities or exhibits. They help create a welcoming environment and ensure that visitors have a meaningful and enjoyable experience. These professionals often serve as the main point of contact for guests and play a vital role in the institution's public image.

What are the typical daily responsibilities for someone working in Visitor Engagement at a museum or cultural institution?

As a Visitor Engagement professional, your day often includes greeting guests, answering questions, and leading guided tours or educational programs. You'll also collaborate with colleagues in education, marketing, and security to ensure visitors have a positive and informative experience. Additionally, you may collect visitor feedback, assist with special events, and help create engaging materials or displays. This role requires excellent communication skills, adaptability, and a passion for connecting people with your institution's mission.

What is the difference between Visitor Engagement vs Content Coordinator?

AspectVisitor EngagementContent Coordinator
Primary RoleEngaging visitors through interactive experiences, events, and personalized communicationPlanning, creating, and managing content across platforms
Required SkillsCommunication, customer service, event planningWriting, editing, content management systems
Work EnvironmentMuseums, attractions, online platformsMarketing teams, media companies, educational institutions
Common CertificationsCustomer service, event managementContent marketing, digital media

Visitor Engagement focuses on interacting with visitors to enhance their experience, often through direct communication and activities. Content Coordinators develop and manage content to attract and retain audiences. While both roles aim to improve visitor interaction, Visitor Engagement emphasizes direct engagement strategies, whereas Content Coordinators concentrate on content creation and management.

What are the key skills and qualifications needed to thrive as a Visitor Engagement professional, and why are they important?

Success as a Visitor Engagement professional requires strong interpersonal communication skills, a background in customer service or hospitality, and often a relevant degree or experience in museum studies or tourism. Familiarity with visitor management systems, audio-visual guides, and CRM software is typically important. Outstanding soft skills include approachability, problem-solving, and cultural sensitivity, helping to create welcoming and informative experiences. These abilities are vital for ensuring visitors feel valued and engaged, which enhances their overall satisfaction and the reputation of the organization.
More about Visitor Engagement jobs
What states have the most Visitor Engagement jobs? States with the most job openings for Visitor Engagement jobs include:
What job categories do people searching Visitor Engagement jobs look for? The top searched job categories for Visitor Engagement jobs are:
Visitor Engagement jobs near you
Infographic showing various Visitor Engagement job openings in the United States as of June 2026, with employment types broken down into 10% Full Time, 83% Part Time, 2% Temporary, and 5% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Senior Visitor Services Representative

HOLOCAUST MEMORIAL FOUNDATION OF ILLINOIS, INC

Chicago, IL • On-site

$25/hr

Full-time

PTO

Posted 4 days ago

Job description

OUR MISSION & IMPACT

Illinois Holocaust Museum & Education Center (IHMEC) honors Survivors and victims of the Holocaust by teaching universal lessons that combat hatred, prejudice, and indifference. The Museum activates this mission through world-class exhibitions, public programming, and educational initiatives to equip audiences with knowledge, skills, and courage to take a stand for humanity. Today, IHMEC is the third Holocaust museum in the world and second largest in the country, impacting hundreds of thousands of students, teachers, law enforcement and community members annually. As a world leader in connecting the history and lessons of the Holocaust, we inspire visitors to become Upstanders, who speak out for what’s right – turning powerful lessons of history into positive actions today.

THE POSITION

Position Title:Senior Visitor Services Representative

Location: Skokie, IL and Chicago, IL

Reports To:Visitor Services Manager

The Senior Visitor Services Representative plays a key leadership role in ensuring an exceptional visitor experience, fostering a welcoming environment, and maintaining efficient daily operations. As a demonstrated leader, this position will be involved in all aspects of the Museum’s front-line operations—including Admissions, Information Desk, Membership Desk, Holographic Theater, Virtual Reality Gallery, and the Legacy Shop.

The Senior Visitor Services Representative mentors the Visitor Services team, setting a positive example in professionalism, customer service, and teamwork. They will play a significant role in training staff and as a subject matter expert, serving as a point of contact for support among the Visitor Services Representative team.

This position also oversees retail operations, including purchasing, merchandising, and restocking. This is a non-exempt, full-time onsite position that requires weekend and occasional evening availability.

SPECIFIC RESPONSIBILITIES

Visitor Services Operations

  • Mentor and support the Visitor Services team to ensure smooth, efficient daily operations.
  • Train and support staff and volunteers in visitor engagement and operational procedures.
  • Provide exemplary customer service to all visitors, ensuring a welcoming and informative experience.
  • Process admission tickets, memberships, and merchandise sales.
  • Execute opening and closing procedures, including parking sticker reconciliation.
  • Maintain a safe, clean, and organized front desk, lobby, and retail environment.
  • Stay current on Museum exhibitions, events, and programming to accurately inform and guide visitors.
  • Manage Visitor Services and Retail email accounts, ensuring timely and professional communication.
  • Support cross-departmental collaboration to enhance the overall visitor experience.

Retail & Shopify Management

  • Oversee retail operations, including processing purchase orders and receiving inventory.
  • Monitor stock levels and place reorders to maintain appropriate inventory.
  • Ensure all merchandise is entered, tagged, restocked, and attractively merchandised.
  • Track and report on product performance and visitor spending trends.
  • Support the online store by updating products, managing fulfillment, and maintaining accurate listings.
  • Monitor and replenish printed materials and collateral for both Visitor Services and retail areas.

Leadership & Team Development

  • Lead by example in professionalism, communication, and problem-solving.
  • Serve as a team trainer and mentor to support the Visitor Services Manager in maintaining high performance and morale.
  • Contribute to the continuous improvement of visitor service standards and procedures.
  • Assist in recruitment, onboarding, and training of new team members.

Other Duties

  • Perform other duties as assigned to support Museum operations and visitor satisfaction.

THE PERSON

Education | Experience

  • High School diploma or equivalent certification required.
  • Previous museum, customer service, or hospitality experience required.
  • Previous leadership experience preferred.
  • Previous experience using electronic point-of-sale systems preferred.

Knowledge | Skills | Abilities

  • Ability to express a cheerful and positive attitude with all visitors, volunteers, and staff.
  • Ability to problem solve.
  • Ability to engage with a diverse audience.
  • Demonstrate excellent oral and written communication skills.
  • Proficiency in Microsoft Office.

OTHER INFORMATION

Salary and Benefits

  • Hourly rate is $25 per hour.
  • Accrued vacation, sick time, and one floating holiday.

Committed to Diversity

Illinois Holocaust Museum & Education Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees. People of color, women, LGBTQ+ people, and people with disabilities are strongly encouraged to apply.

Physical Requirements

May need to climb up and down stairs; to bend, stoop, and lift or move materials and retrieve files; to pull/push, lift, and carry up to 25 pounds; spend considerable time on feet; and to reach both above and below shoulder height.

Learn More

Visit our website, engage in virtual experiences, and learn more at ilholocaustmuseum.org.

Apply