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Visitor Experience Manager Jobs (NOW HIRING)

MCA

Visitor Experience Systems Manager

Chicago, IL · On-site

$57K - $74K/yr

We have an opening for a Visitor Experience Systems Manager who will oversee Box Office operations and the ticketing system, support the Visitor Experience (VE) team with special projects, daily ...

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How much do visitor experience manager jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for visitor experience manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

How does a Visitor Experience Manager typically collaborate with other departments to enhance guest satisfaction?

A Visitor Experience Manager works closely with teams such as marketing, operations, customer service, and education to ensure every touchpoint of a guest's visit is positive and memorable. This often involves coordinating with marketing to align messaging, partnering with operations to streamline visitor flow, and working with front-line staff to gather feedback and address concerns promptly. Regular interdepartmental meetings and clear communication channels are essential for aligning strategies and maintaining a cohesive guest experience. Collaboration ensures that improvements are data-driven and responsive to visitor needs.

What are the key skills and qualifications needed to thrive as a Visitor Experience Manager, and why are they important?

To thrive as a Visitor Experience Manager, you need expertise in customer service, event planning, and team leadership, often supported by a degree in hospitality, arts management, or a related field. Familiarity with ticketing software, CRM systems, and feedback analysis tools is typically required. Strong communication, problem-solving, and organizational skills help you create memorable experiences and manage diverse teams. These skills ensure visitors have a positive, seamless experience, which is vital for repeat attendance and organizational reputation.

What does a Visitor Experience Manager do?

A Visitor Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, such as a museum, gallery, park, or attraction. They oversee visitor services, manage front-line staff, handle feedback and complaints, and work to improve the overall experience. Their role often includes coordinating events, developing educational programs, and ensuring that facilities are welcoming and accessible. They also analyze visitor data to identify areas for improvement and collaborate with other departments to enhance offerings.
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What are the most commonly searched types of Visitor Experience jobs? The most popular types of Visitor Experience jobs are:
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Visitor Experience Manager jobs near you
Infographic showing various Visitor Experience Manager job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Senior Visitor Experience Manager

Senior Visitor Experience Manager

Henry Street Settlement

New York, NY

$65K/yr

Full-time

Posted 19 days ago

Job description

Job Overview:

  • Department: Facilities
  • Schedule: 35 hours per week, Monday – Friday, 9am - 5pm with flexibility to work a late day & Weekends.
  • Type: Regular, Full Time
  • Pay: Salary $65 – 75K Exempt

Job Summary:

The Visitor Experience Manager oversees the supervision, training, and scheduling of Front Desk team members across multiple locations, ensuring a welcoming and inclusive environment. This role focuses on delivering exceptional visitor experiences, maintaining consistency, dependability, and accountability in all interactions. The Front Desk Manager will collaborate with other team members to ensure smooth daily and special events operations. This role provides an opportunity to lead and train an essential team in workplace skills including communication, collaboration, customer service, and problem-solving. Additionally, the Manager will coordinate space rentals, manage inquiries, and ensure proper scheduling and facility utilization, reporting directly to the Chief Officer for Facilities and Operations.   

Qualifications:

  • High school diploma or GED required
  • Minimum of 3 years of relevant experience required
  • At least 3 years of supervisory experience required
  • Excellent verbal and written communication skills
  • Strong organizational skills with attention to detail
  • Able to maintain a flexible schedule to provide supervision and training for team members working on weekends and evenings
  • Proficient with office equipment, including telephone systems, copier, printer, fax machine, scanner, time and attendance, and postage machine
  • Computer literate and able to quickly learn Microsoft Office programs (Word, Excel, PowerPoint, Outlook), Google Suite, Teams, and scheduling/management software UKG, Nexudus, Skedda, MaintainX
  • Strong passion for serving individuals from diverse cultural, economic, and social backgrounds
  • Excellent customer service skills with a commitment to providing a welcoming and supportive environment for all guests
  • Track record of successful training experience
  • Ability to work effectively both independently and as part of a team
  • Quick to learn and operate security camera and door systems
  • Strong interpersonal skills
  • Proficiency in Spanish or Chinese (Mandarin or Cantonese) is a plus

Responsibilities:

  • Develop and implement an on-going agency-wide training program for all front desk team members, in collaboration with key stakeholders
  • Assess and provide reception coverage needs at multiple sites and create an effective coverage network, ensuring flexibility and adaptability to changing situations and duties
  • Serve as the liaison for renting space to outside stakeholders, including coordinating with the community, handling inquiries, and ensuring proper scheduling and use of facilities
  • Supervise the front desk team across locations, including hiring, scheduling oversight, training, and performance evaluations
  • Ensure reception areas are clean, quiet, and well-organized
  • Preparation of timely and accurate reports
  • Perform other related duties and special assignments as required
  • Manage shipping and receiving and interoffice mail protocols

Essential Physical Job Functions:

  • Ability to read, hear, and type with accuracy
  • Ability to work on-site on the Lower East Side at multiple sites
  • Ability to climb stairs

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