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Visitor Experience Manager Jobs (NOW HIRING)

MoMA

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc ... Senior Manager, Visitor Engagement Salary: The salary range for this position is $60,000 - $65,000 ...

Travel Lane County

Visitor Services Specialist

Eugene, OR · On-site

$20/hr

Experience with event calendars, content management systems, or data tracking tools. Compensation/Hours: * This is a part-time, hourly, non-exempt position with job duties based in the Visitor Center ...

LIVunLtd

Experience Manager

New York, NY · On-site

$65K - $72K/yr

As the Guest Experience Manager you will work at one of LIVunLtd's luxury commercial buildings to ... Lead daily visitor-facing operations with a focus on customer service, organization, and efficiency ...

ICG Medical

Client Experience Manager

Seattle, WA · On-site

Client Experience Manager Greenstaff Home Care Love people, details, and turning stressful moments ... Build relationships through regular home visits, checkins, and thoughtful followups. * Partner with ...

ICG Medical

Client Experience Manager

Seattle, WA · On-site

Client Experience Manager Greenstaff Home Care Love people, details, and turning stressful moments ... Build relationships through regular home visits, check-ins, and thoughtful follow-ups. * Partner ...

Emerson College

Guest Experience Manager

Boston, MA · On-site

$19.50 - $22.25/hr

The Guest Experience department serves as the "front porch" to the Emerson College campus, acting as its primary public interface, and fostering engagement from visitors across the globe. The Manager ...

Texascapitalbank

Experience Manager

San Antonio, TX · On-site

For more information about joining our team, please visit us at www.texascapitalbank.com ... Minimum 5 years of experience in event coordination, hospitality management, or luxury client ...

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Visitor Experience Manager information

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How much do visitor experience manager jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for visitor experience manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

How does a Visitor Experience Manager typically collaborate with other departments to enhance guest satisfaction?

A Visitor Experience Manager works closely with teams such as marketing, operations, customer service, and education to ensure every touchpoint of a guest's visit is positive and memorable. This often involves coordinating with marketing to align messaging, partnering with operations to streamline visitor flow, and working with front-line staff to gather feedback and address concerns promptly. Regular interdepartmental meetings and clear communication channels are essential for aligning strategies and maintaining a cohesive guest experience. Collaboration ensures that improvements are data-driven and responsive to visitor needs.

What are the key skills and qualifications needed to thrive as a Visitor Experience Manager, and why are they important?

To thrive as a Visitor Experience Manager, you need expertise in customer service, event planning, and team leadership, often supported by a degree in hospitality, arts management, or a related field. Familiarity with ticketing software, CRM systems, and feedback analysis tools is typically required. Strong communication, problem-solving, and organizational skills help you create memorable experiences and manage diverse teams. These skills ensure visitors have a positive, seamless experience, which is vital for repeat attendance and organizational reputation.

What does a Visitor Experience Manager do?

A Visitor Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, such as a museum, gallery, park, or attraction. They oversee visitor services, manage front-line staff, handle feedback and complaints, and work to improve the overall experience. Their role often includes coordinating events, developing educational programs, and ensuring that facilities are welcoming and accessible. They also analyze visitor data to identify areas for improvement and collaborate with other departments to enhance offerings.
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What are the most commonly searched types of Visitor Experience jobs? The most popular types of Visitor Experience jobs are:
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Visitor Experience Manager jobs near you
Infographic showing various Visitor Experience Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

Visitor Center Supervisor - Reading Terminal Market Visitor Center

Philadelphia Visitor Center Corporation

Philadelphia, PA • On-site

$20/hr

Temporary

Posted 6 days ago

Job description

Position: Six month Temporary Position - 35-40 hours per week
Education: High school degree required; College degree preferred
Experience: 5 years
Compensation: $20/hr
Reports to: Senior Director of Visitor Services
Background:
The Reading Terminal Market Visitor Center will open in June 2026 to serve visitors at one of Philadelphia's busiest downtown tourism hubs.
Description:
The Reading Terminal Market Visitor Center (Supervisor) is responsible for being part of the team launching a new location and setting the tone for enthusiastic Philadelphia spirit and a proactive, partner oriented approach to daily operations. The Supervisor will lead a team of Visitor Experience Associates and volunteers to welcome visitors, convention goers, and local shoppers to Reading Terminal Market - one of Philly's most iconic experiences. The supervisor will work closely with the Visitor Services management team to engage Terminal vendors and local attractions, schedule part time VEAs and volunteers, and implement activations to engage visitors and promote PA and Philadelphia tourism to market goers.
The Reading Terminal Market Supervisor will support the Visitor Center by serving as the site supervisor and lead concierge on duty, responsible for ticket and merchandise sales and connecting visitors with area attractions and experiences. The Supervisor will update informational brochures, retail inventory, and complete daily opening and closing procedures. The Supervisor will support the PVCC Visitor Services team's public outreach program, including partner outreach, event staffing, and off-site activations as required.
Hours: Tuesday-Saturday 8:30 am - 4:30 pm. This position requires evening, weekend and holiday availability. Schedule will vary based on seasonal, operational and programmatic needs.
Responsibilities include, but are not limited to:
Retail Operations:
  • Supervise part time staff and volunteers working at the Reading Terminal Market Visitor Center.
  • Provide high level of customer service and knowledge of Philadelphia history, and contemporary attractions;
  • Carry out concierge duties, with a priority focus on the Reading Terminal Market Visitor Center.
  • Facilitates duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage).
  • Maintain inventory levels and re-merchandise daily to maximize sales and celebrate local vendors. Work collaboratively with Retail Manager to provide consistent communication and support in managing retail operations, including product trends, inventory levels, and anticipated needs.
  • Work collaboratively with RTM leadership and Market vendors to provide visitors relevant, engaging, and up to date information about sales, special offers, and market operations.
  • Ensure retail displays are presented according to planograms (POGs) and Retail Manager's approved merchandising strategy.
  • Support and maintain retail databases (Shopify, other).
Visitor Services:
  • Provide friendly, informed, visitor services as lead staff member at the new Reading Terminal Market Visitor Center.
  • Ensure the Reading Terminal Market Visitor Center is well stocked with relevant maps, brochures, and information about area attractions.
  • Operate as a key "power user" for point-of-sale (POS) systems of all locations
  • Train, coach, and supervise new and current Visitor Experience Associates (VEAs) and volunteers assigned to the Reading Terminal Market Visitor Center
  • Create and maintain the staff and volunteer schedule for the Reading Terminal Market Visitor Center with support from the Senior Director of Visitor Services.
  • Serve as supervisor for Reading Terminal Market Visitor Center VEAs; receiving staff call outs, approving staff time sheets, and reporting disciplinary to receive staff call outs,
  • Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support.
  • Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need.
  • Provide cash management (cash drawers, closing duties, bank deposits) as warranted. Support pop-up visitor centers, events and new programs.
Technical Skills
  • Knowledge of the Philadelphia area, and its food vendors, cultural attractions, and hospitality industry.
  • Hospitality experience
  • Computer literate with working knowledge of MS Office suite (Outlook, Word, Excel, PowerPoint).
  • Familiarity with POS (point-of-sale) systems.
  • Retail experience (including receiving and processing inventory, stocking)
  • Strong interpersonal and verbal communication skills
  • Experience with cash handling
  • Experience in hospitality or other fast-paced, customer-facing environments.
  • Valid Driver's License with Real ID required
  • Able to lift 45 lbs.

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