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Visitor Experience Manager Jobs (NOW HIRING)

Kentucky Derby Museum

Visitor Experience Guide

Louisville, KY · On-site

$16.75 - $22/hr

The Visitor Experience Guide will report to the Visitor Services Manager. This position has no direct supervisory responsibilities. Essential Functions/Accountabilities: * Models and upholds KDM ...

ARTECHOUSE

Team Leader (Visitor Experience)

Washington, DC · On-site

$21/hr

Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to ... You have experience interacting with the public and the cultural sensitivity required to do so ...

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The Franklin Inst

Guest Experience Manager

Philadelphia, PA · On-site

$60K - $65K/yr

Monitor departmental standards with a focus on delivering a World Class Visitor Experience * Manage and evaluate staff performance * Be responsible for staffing; including recruiting, interviewing ...

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$37

How much do visitor experience manager jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for visitor experience manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

How does a Visitor Experience Manager typically collaborate with other departments to enhance guest satisfaction?

A Visitor Experience Manager works closely with teams such as marketing, operations, customer service, and education to ensure every touchpoint of a guest's visit is positive and memorable. This often involves coordinating with marketing to align messaging, partnering with operations to streamline visitor flow, and working with front-line staff to gather feedback and address concerns promptly. Regular interdepartmental meetings and clear communication channels are essential for aligning strategies and maintaining a cohesive guest experience. Collaboration ensures that improvements are data-driven and responsive to visitor needs.

What are the key skills and qualifications needed to thrive as a Visitor Experience Manager, and why are they important?

To thrive as a Visitor Experience Manager, you need expertise in customer service, event planning, and team leadership, often supported by a degree in hospitality, arts management, or a related field. Familiarity with ticketing software, CRM systems, and feedback analysis tools is typically required. Strong communication, problem-solving, and organizational skills help you create memorable experiences and manage diverse teams. These skills ensure visitors have a positive, seamless experience, which is vital for repeat attendance and organizational reputation.

What does a Visitor Experience Manager do?

A Visitor Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, such as a museum, gallery, park, or attraction. They oversee visitor services, manage front-line staff, handle feedback and complaints, and work to improve the overall experience. Their role often includes coordinating events, developing educational programs, and ensuring that facilities are welcoming and accessible. They also analyze visitor data to identify areas for improvement and collaborate with other departments to enhance offerings.
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Visitor Experience Manager jobs near you
Infographic showing various Visitor Experience Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Experience Associate 3

Visitor Experience Associate 3

John Michael Kohler Arts Center

Sheboygan, WI • On-site

Full-time

Posted 11 days ago

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Job description

Position Summary:

The purpose of this role is to provide patrons with a positive memorable experience while viewing galleries, learning about artists, shopping, and enjoying food and beverage. The Visitor Experience Associate Level 3 has broad knowledge and experience and works in the café, retail shop, and front desk at the Art Center and Art Preserve. At times, oversees management of SHOP when working alone. This role will fill in when other staff are out. This role cross trains other staff members on the Retail and Front Desk Systems and is primary subject matter expert for the system. This position reports to the Visitor Experience Manager.

Essential Duties and Responsibilities:

An individual in this position must be able to successfully perform the essential duties and responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

  1. Receives merchandise and processes invoices to ensure payment for orders received.
  1. Cross train staff in the Café, SHOP, and Front Desk on Retail and Front Desk Systems and operational procedures.
  1. Produce and audit daily sales reports from Retail and Front Desk Systems, prepare deposits, and ensure accurate cash drawer balances and credit card transactions.
  1. Assists Retail Manager ECommerce and SHOP merchandising.
  1. Respond to inquiries and educate patrons about menu, programming, merchandise, exhibits, and local resources.
  1. Act as backup manager for the SHOP.
  1. Sell tickets, camps, classes, membership, preschool tuition, alcoholic beverages, and merchandise utilizing CRM and POS systems.
  1. Other duties as assigned.

Knowledge, Skills & Abilities:

  • Training
  • Sales skills
  • Proficient with Microsoft Products
  • Understand inventory procedures
  • Strong customer service skills
  • Proactive self-starter
  • Collaborative team builder
  • Maintain confidentiality
  • Knowledge of artists and programming

Qualifications:

Required

  • High School diploma or GED
  • 2 years’ experience in customer service & retail including opening and closing.
  • Valid driver’s license
  • Maintain and/or obtain State of Wisconsin bartending license

Preferred

  • 3 years’ experience in retail field
  • Ecommerce experience
  • Merchandising experience