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Visitor Experience Manager Jobs (NOW HIRING)

State of Virginia

$45K - $60K/yr

Management of volunteers and special events. * Handling administrative functions, including ... Strategic visitor experience and interpretive program planning skills and experience. Special ...

Incca

Lobby Manager, Visitor Engagement

Manhattan, NY · On-site

$60K - $65K/yr

Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc ... Senior Manager, Visitor Engagement Salary: The salary range for this position is $60,000 - $65,000 ...

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How much do visitor experience manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for visitor experience manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

How does a visitor experience manager typically collaborate with other departments to enhance guest satisfaction?

A Visitor Experience Manager works closely with teams such as marketing, operations, customer service, and education to ensure every touchpoint of a guest's visit is positive and memorable. This often involves coordinating with marketing to align messaging, partnering with operations to streamline visitor flow, and working with front-line staff to gather feedback and address concerns promptly. Regular interdepartmental meetings and clear communication channels are essential for aligning strategies and maintaining a cohesive guest experience. Collaboration ensures that improvements are data-driven and responsive to visitor needs.

What are the key skills and qualifications needed to thrive as a visitor experience manager, and why are they important?

To thrive as a Visitor Experience Manager, you need expertise in customer service, event planning, and team leadership, often supported by a degree in hospitality, arts management, or a related field. Familiarity with ticketing software, CRM systems, and feedback analysis tools is typically required. Strong communication, problem-solving, and organizational skills help you create memorable experiences and manage diverse teams. These skills ensure visitors have a positive, seamless experience, which is vital for repeat attendance and organizational reputation.

What does a visitor experience manager do?

A Visitor Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, such as a museum, gallery, park, or attraction. They oversee visitor services, manage front-line staff, handle feedback and complaints, and work to improve the overall experience. Their role often includes coordinating events, developing educational programs, and ensuring that facilities are welcoming and accessible. They also analyze visitor data to identify areas for improvement and collaborate with other departments to enhance offerings.
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Visitor Experience Manager jobs near you
Infographic showing various Visitor Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

Visitor Experience Host (Washington DC)

ARTECHOUSE

Washington, DC • On-site

Part-time

Re-posted 21 days ago

Job description

We are seeking a dynamic individual to be part of the Visitor Experience (VE) team in our Washington D.C. location. VE Hosts act as the ambassadors of ARTECHOUSE and are responsible for ensuring positive visitor experience as well as the safety of the art and technology.

CORE RESPONSBILITIES

• Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email.

• Work collaboratively with the team to ensure positive visitor experience.

• Welcome visitors and deliver an introduction talk to position their experience.

• Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.

• Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.

• Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.

• Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs

• Proactively engage with visitors to assist with their experience

• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible

• Educate people about ARTECHOUSE’s mission and current installation

• Embody and exemplify the values of ARTECHOUSE in every interaction with visitors

WHO YOU ARE

• Excellent oral communication and interpersonal skills

• Flexibility and positivity in dealing with new experiences and people

• Comfortable with speaking to small groups of people

• Experience with, or ability to learn, ticketing and office software

• Ability to spend shifts walking/standing/moving about in public spaces

• Available to work weekends, holidays, and evening hours

REQUIREMENTS

• Previous experience in a visitor services role or in a hospitality position a plus.

• Staff must adhere to a dress code of black and white garments.

COMPENSATION
$18.40 hourly

WHO WE ARE

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. We believe in our mission and every day we work hard to make the impossible possible in our effort to push creative innovation all while empowering, educating and inspiring. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values 

WE VALUE

We believe in the transformative power of art, science and technology and are committed to inspiring a new generation of genre-pushing artists to create with technology, educating the public about these new, exploratory mediums, and empowering artists and partners with tools and platforms that support and amplify their work.

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

* ARTECHOUSE will never interview job applicant candidates over a Wire App. If you are invited for an interview, you will be contacted by a member of our recruiting team from an email ending in artechouse.com 

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