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Visitor Experience Manager Jobs (NOW HIRING)

Civitta

Managing telephone and email inquiries, coordinating event registrations, and maintaining an ... Champion the visitor experience by actively gathering feedback and ideas, driving continuous ...

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How much do visitor experience manager jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for visitor experience manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

How does a Visitor Experience Manager typically collaborate with other departments to enhance guest satisfaction?

A Visitor Experience Manager works closely with teams such as marketing, operations, customer service, and education to ensure every touchpoint of a guest's visit is positive and memorable. This often involves coordinating with marketing to align messaging, partnering with operations to streamline visitor flow, and working with front-line staff to gather feedback and address concerns promptly. Regular interdepartmental meetings and clear communication channels are essential for aligning strategies and maintaining a cohesive guest experience. Collaboration ensures that improvements are data-driven and responsive to visitor needs.

What are the key skills and qualifications needed to thrive as a Visitor Experience Manager, and why are they important?

To thrive as a Visitor Experience Manager, you need expertise in customer service, event planning, and team leadership, often supported by a degree in hospitality, arts management, or a related field. Familiarity with ticketing software, CRM systems, and feedback analysis tools is typically required. Strong communication, problem-solving, and organizational skills help you create memorable experiences and manage diverse teams. These skills ensure visitors have a positive, seamless experience, which is vital for repeat attendance and organizational reputation.

What does a Visitor Experience Manager do?

A Visitor Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, such as a museum, gallery, park, or attraction. They oversee visitor services, manage front-line staff, handle feedback and complaints, and work to improve the overall experience. Their role often includes coordinating events, developing educational programs, and ensuring that facilities are welcoming and accessible. They also analyze visitor data to identify areas for improvement and collaborate with other departments to enhance offerings.
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Visitor Experience Manager jobs near you
Infographic showing various Visitor Experience Manager job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Experience Representative

Visitor Experience Representative

Bishop Museum

Honolulu, HI

$16.50/hr

Other

Posted 26 days ago

Job description

Employment Type: Full-Time, Hourly, Non-Exempt
Deadline to Apply: This application will remain open until the position is filled.
Rate of Pay: Starting at $16.50 per hour

Job Purpose

The Visitor Experience Representative plays a key role in elevating the visitor experience at Bishop Museum. This role involves interacting with guests and supporting a variety of operational and programming functions to ensure a positive and unforgettable visit. As the first point of contact for visitors, the Visitor Experience Representative will assist with ticketing, address inquiries, offer information, and ensure a smooth and enjoyable guest experience for all museum visitors from beginning to end.

Duties and Responsibilities

  • Serve as the first point of contact for visitors both in-person and through various communication channels, greeting them warmly and providing information about exhibits, programs, operating hours, admission prices, and amenities.

  • Support daily operations by executing opening and closing procedures, monitoring entrance and exit flow, and managing guest queues to ensure a smooth and efficient visitor experience.

  • Assist with general and special admissions, addressing any issues or concerns in a friendly and professional manner.

  • Respond to guest inquiries, feedback, and complaints, and collaborate with relevant departments to address any concerns or requests.

  • Ensure compliance with all safety procedures, policies, and guidelines during guest interactions.

  • Works with the Reservationist to confirm, execute, and follow up on reservations for Bishop Museum public programs and events. Assists with greeting groups, at the direction of the Reservationist.

  • Performs other duties as assigned.

Qualifications

  • High school diploma required; Bachelor's degree in Business Administration, Travel Industry Management or similar degree preferred.

  • Minimum 2 years of experience in customer service, hospitality, or a similar field is often required.

  • Minimum 1 year of experience with a point-of-sale (POS) system, preferably Altru or a similar system, for ticketing and admissions.

  • Familiarity with Hawaiian or Pacific culture and history preferred.

  • CPR, First Aid, AED certification a plus.

Other Requirements

  • Incumbent must reside on the island of O'ahu as this position is required to be on site.

  • Flexibility in working hours, as some evening and weekend work is required. Sunday availability from 8:30am 5:00pm is required.

  • Must have valid Hawaii Drivers License.

  • Proficiency in one or more additional languages can be a plus, especially in areas with diverse visitor populations.

Direct Reports

None

Working Conditions

Evening and weekend work are required. Working outdoors in the elements and at times in a bright/dark environment is frequent. Employees will be working in busy, sometimes noisy spaces and on their feet for long periods of time. Ability to stand or move around for long periods, especially in large visitor areas or during busy times.

Physical Requirements

Ability to work in low lit areas and to stand and walk for an extended period of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@bishopmuseum.org or 808-848-4171 if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

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