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Visitor Experience Assistant Jobs (NOW HIRING)

The Broad

Visitor Experience Manager

Los Angeles, CA · On-site

$15.25 - $17.75/hr

... * Assist the Director and Associate Director in hiring, onboarding, orientation, training, coaching, and development of the Visitor Experience Team. * Lead by example by actively engaging with staff ...

Kentucky Derby Museum

Visitor Experience Guide

Louisville, KY · On-site

$12.75 - $14.75/hr

The Visitor Experience Guide will report to the Visitor Services Manager. This position has no direct supervisory responsibilities. Essential Functions/Accountabilities: * Models and upholds KDM ...

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Visitor Experience Assistant information

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$12

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$37

How much do visitor experience assistant jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for visitor experience assistant in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Visitor Experience Assistant vs Visitor Services Coordinator?

AspectVisitor Experience AssistantVisitor Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; experience in visitor services or event coordination
Work EnvironmentMuseums, galleries, cultural sites, retail settingsMuseums, cultural institutions, visitor centers
Employer & IndustryPublic and private cultural organizationsSimilar cultural and educational institutions
Search & Comparison IntentUnderstanding entry-level visitor rolesLearning about visitor service management roles

The Visitor Experience Assistant typically handles direct visitor interactions, providing information and assistance in cultural or retail settings. The Visitor Services Coordinator often oversees visitor services operations, coordinating staff and managing visitor programs. While both roles focus on enhancing visitor satisfaction, the Assistant role is more customer-facing, whereas the Coordinator involves more organizational responsibilities.

How does a Visitor Experience Assistant typically contribute to a venue's overall guest satisfaction?

A Visitor Experience Assistant plays a key role in shaping a positive impression for guests by providing information, guiding tours, and handling inquiries. They often serve as the first point of contact, ensuring visitors feel welcomed and supported throughout their visit. Working closely with front-of-house staff and other departments, they help resolve issues quickly and maintain a safe, engaging environment. Their attentiveness and problem-solving skills are essential for creating memorable experiences and encouraging repeat visits.

What are the key skills and qualifications needed to thrive as a Visitor Experience Assistant, and why are they important?

To thrive as a Visitor Experience Assistant, you need strong customer service skills, attention to detail, and often a background in hospitality or tourism. Familiarity with ticketing systems, booking software, and sometimes point-of-sale (POS) systems is commonly expected. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor are crucial soft skills. These skills ensure visitors have a seamless, positive experience, which is vital for the reputation and success of the venue or organization.

What are Visitor Experience Assistants?

Visitor Experience Assistants are professionals who help ensure that guests have a positive and engaging experience at venues such as museums, galleries, visitor centers, or tourist attractions. Their responsibilities often include greeting visitors, providing information about exhibits or services, answering questions, and assisting with ticketing or tours. They may also help resolve visitor concerns and support the smooth operation of the venue. By offering friendly and knowledgeable service, they play a key role in creating memorable experiences for all guests.
What cities are hiring for Visitor Experience Assistant jobs? Cities with the most Visitor Experience Assistant job openings:
What are the most commonly searched types of Visitor Experience jobs? The most popular types of Visitor Experience jobs are:
What states have the most Visitor Experience Assistant jobs? States with the most job openings for Visitor Experience Assistant jobs include:
Visitor Experience Assistant jobs near you
Infographic showing various Visitor Experience Assistant job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Experience Representative

Visitor Experience Representative

Bishop Museum

Honolulu, HI • On-site

$16.50/hr

Other

Posted 18 days ago

Job description

Employment Type: Full-Time, Hourly, Non-Exempt
Deadline to Apply: This application will remain open until the position is filled.
Rate of Pay: Starting at $16.50 per hour

Job Purpose

The Visitor Experience Representative plays a key role in elevating the visitor experience at Bishop Museum. This role involves interacting with guests and supporting a variety of operational and programming functions to ensure a positive and unforgettable visit. As the first point of contact for visitors, the Visitor Experience Representative will assist with ticketing, address inquiries, offer information, and ensure a smooth and enjoyable guest experience for all museum visitors from beginning to end.

Duties and Responsibilities

  • Serve as the first point of contact for visitors both in-person and through various communication channels, greeting them warmly and providing information about exhibits, programs, operating hours, admission prices, and amenities.

  • Support daily operations by executing opening and closing procedures, monitoring entrance and exit flow, and managing guest queues to ensure a smooth and efficient visitor experience.

  • Assist with general and special admissions, addressing any issues or concerns in a friendly and professional manner.

  • Respond to guest inquiries, feedback, and complaints, and collaborate with relevant departments to address any concerns or requests.

  • Ensure compliance with all safety procedures, policies, and guidelines during guest interactions.

  • Works with the Reservationist to confirm, execute, and follow up on reservations for Bishop Museum public programs and events. Assists with greeting groups, at the direction of the Reservationist.

  • Performs other duties as assigned.

Qualifications

  • High school diploma required; Bachelor's degree in Business Administration, Travel Industry Management or similar degree preferred.

  • Minimum 2 years of experience in customer service, hospitality, or a similar field is often required.

  • Minimum 1 year of experience with a point-of-sale (POS) system, preferably Altru or a similar system, for ticketing and admissions.

  • Familiarity with Hawaiian or Pacific culture and history preferred.

  • CPR, First Aid, AED certification a plus.

Other Requirements

  • Incumbent must reside on the island of O'ahu as this position is required to be on site.

  • Flexibility in working hours, as some evening and weekend work is required. Sunday availability from 8:30am 5:00pm is required.

  • Must have valid Hawaii Drivers License.

  • Proficiency in one or more additional languages can be a plus, especially in areas with diverse visitor populations.

Direct Reports

None

Working Conditions

Evening and weekend work are required. Working outdoors in the elements and at times in a bright/dark environment is frequent. Employees will be working in busy, sometimes noisy spaces and on their feet for long periods of time. Ability to stand or move around for long periods, especially in large visitor areas or during busy times.

Physical Requirements

Ability to work in low lit areas and to stand and walk for an extended period of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@bishopmuseum.org or 808-848-4171 if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

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