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Visitor Experience Assistant Jobs in Ohio (NOW HIRING)

The Salvation Army

Be Seen First

Operations Assistant

Port Clinton, OH · On-site

$15/hr

As the first point of contact, the Operations Assistant sets the tone for the visitor's experience with The Salvation Army. The Operations Assistant ensures the effective and efficient operation of ...

Imagination Station

Visitor Service Associate

Toledo, OH · On-site

... * Assist with opening and closing procedures as assigned * Maintain gift shop appearance, including ... Experience in customer service, hospitality, retail, or informal education settings * Basic cash ...

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Visitor Experience Assistant information

What is a visitor experience assistant?

Visitor Experience Assistants are professionals who help ensure that guests have a positive and engaging experience at venues such as museums, galleries, visitor centers, or tourist attractions. Their responsibilities often include greeting visitors, providing information about exhibits or services, answering questions, and assisting with ticketing or tours. They may also help resolve visitor concerns and support the smooth operation of the venue. By offering friendly and knowledgeable service, they play a key role in creating memorable experiences for all guests.

How does a visitor experience assistant typically contribute to a venue's overall guest satisfaction?

A Visitor Experience Assistant plays a key role in shaping a positive impression for guests by providing information, guiding tours, and handling inquiries. They often serve as the first point of contact, ensuring visitors feel welcomed and supported throughout their visit. Working closely with front-of-house staff and other departments, they help resolve issues quickly and maintain a safe, engaging environment. Their attentiveness and problem-solving skills are essential for creating memorable experiences and encouraging repeat visits.

What are the key skills and qualifications needed to thrive as a visitor experience assistant, and why are they important?

To thrive as a Visitor Experience Assistant, you need strong customer service skills, attention to detail, and often a background in hospitality or tourism. Familiarity with ticketing systems, booking software, and sometimes point-of-sale (POS) systems is commonly expected. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor are crucial soft skills. These skills ensure visitors have a seamless, positive experience, which is vital for the reputation and success of the venue or organization.

What is the difference between Visitor Experience Assistant vs Visitor Services Coordinator?

AspectVisitor Experience AssistantVisitor Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; experience in visitor services or event coordination
Work EnvironmentMuseums, galleries, cultural sites, retail settingsMuseums, cultural institutions, visitor centers
Employer & IndustryPublic and private cultural organizationsSimilar cultural and educational institutions
Search & Comparison IntentUnderstanding entry-level visitor rolesLearning about visitor service management roles

The Visitor Experience Assistant typically handles direct visitor interactions, providing information and assistance in cultural or retail settings. The Visitor Services Coordinator often oversees visitor services operations, coordinating staff and managing visitor programs. While both roles focus on enhancing visitor satisfaction, the Assistant role is more customer-facing, whereas the Coordinator involves more organizational responsibilities.

What are the most commonly searched types of Visitor Experience jobs in Ohio?

The most popular types of Visitor Experience jobs in Ohio are:

What cities in Ohio are hiring for Visitor Experience Assistant jobs?

Cities in Ohio with the most Visitor Experience Assistant job openings:

Visitor Experience Assistant jobs near you
Infographic showing various Visitor Experience Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Visitor Experience Specialist

Sherwin-Williams

Cleveland, OH • On-site

$76K - $77K/yr

Full-time

Medical, Retirement

Posted 6 days ago

Sherwin-Williams rating

7.6

Company rating: 7.6 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

227th of 546 rated manufacturers

Job description

The Specialist, Visitor Experience supports the development and execution of Sherwin-Williams visitor experience strategy by translating business priorities, customer interests and corporate narratives into impactful brand engagement opportunities. Reporting through the Visitor Experience function within Corporate Communications, this role partners with internal stakeholders to customize visit content, align messaging and strengthen audience engagement across corporate exhibits and tours.

Leveraging strong communications, storytelling and relationship management skills, the Specialist consults with business leaders to understand visit objectives, identify relevant content and tailor each experience to visitor needs. The role frames exhibit narratives, develops audience-specific messaging, procures relevant display items and delivers visitor experiences in a friendly, business-professional manner that helps strengthen relationships with customers, investors, suppliers, prospective employees and other key stakeholders.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

  • Required Qualifications:

    • Keen attention to detail, ability to work independently, strong organizational, interpersonal, listening and speaking skills

    • Writing. Editing and Public Speaking skills with proven proficiency using different styles of message delivery to reflect the nature of the stakeholder, audience and key takeaways

    • Ability to assist internal and external customers in an approachable and welcoming manner

    • Ability to work effectively across all levels of the organization

    • Ability to work cooperatively and effectively as part of a team

    • Ability to multi-task and work well independently and under pressure in a fast-paced environment

    • Reliable attendance and punctuality 

    • Bachelor's degree in a related discipline; (e.g., Communication, Marketing, Business, Journalism, English).

    • Must be at least 18 years or older

    • Must be legally authorized to work in the country of employmentwithout now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)

    Preferred Qualifications:

    • Prior experience in museum tours, event planning, hospitality and/or a customer service environment.


     


 

Designing and Delivering Meaningful Audience Experiences

  • Designs customized visitor experiences aligned with audience needs, visit objectives and business priorities.

  • Partners with visit requestors and internal stakeholders to understand audience profiles, desired outcomes and measures of success.

  • Translates business priorities into engaging, audience-centered experiences that showcase Sherwin-Williams enterprise-wide capabilities, innovation and strategic direction.

  • Delivers exceptional experiences during customer, investor, executive and other high-profile visits while serving as a professional ambassador for Sherwin-Williams.

  • Provides audience engagement and support throughout the visitor journey and adapts to evolving needs and real-time changes.

  • Helps maintain consistent execution and coverage across corporate exhibit spaces within Cleveland and Brecksville, Ohio, locations.

Developing Content, Storytelling and Visitor Experiences 

  • Develops and maintains visitor-facing content that supports enterprise messaging and reinforces Sherwin-Williams strategic priorities.

  • Curates and enhances exhibit content, tour narratives, digital experiences and other visitor engagement tools to maximize audience impact.

  • Collaborates with Corporate Communications, business units, leadership teams and subject matter experts to ensure content accuracy, relevance and alignment.

  • Identifies opportunities to incorporate new stories, innovations, business priorities and thought leadership into visitor experiences.

  • Assists in the development and maintenance of tour materials, exhibit collateral, digital content, experience briefs and other supporting communications resources.

Consulting with Internal Stakeholders

  • Serves as a trusted partner to internal stakeholders by recommending visitor engagement strategies that support business goals and audience objectives.

  • Facilitates planning discussions with visit sponsors, functional leaders and business partners to align on desired outcomes and experience approaches.

  • Identifies potential gaps, risks or opportunities that may impact visit success and recommends solutions.

  • Builds strong cross-functional relationships that strengthen organizational support for the Visitor Experience program and related initiatives

Advancing the Visitor Experience Program

  • Contributes to the ongoing growth and evolution of the Visitor Experience program through measurement, innovation and continuous improvement.

  • Evaluates visitor feedback, stakeholder input and observed outcomes to identify opportunities to enhance experiences, storytelling and audience engagement.

  • Recommends improvements to exhibits, content, messaging, processes and visitor engagement techniques.

  • Monitors emerging trends in visitor experience, communications and experiential engagement to inform future enhancements.

  • Collaborates with key partners, including Events & Resource Management, Security, IT, Catering and other supporting functions, to optimize the overall visitor experience.

  • Supports strategic Corporate Communications initiatives, special projects, program resources and knowledge-sharing efforts.

Other Responsibilities

  • Assumes additional responsibilities and special projects as assigned.

This position is not hybrid/remote and we are looking to fill two positions. One will be assigned to our new Global Headquarters in downtown Cleveland, Ohio, and one will be assigned to our Morikis Global Technology Center in Brecksville, Ohio

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Must be eighteen years or older

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