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Visitor Experience Coordinator Jobs (NOW HIRING)

LAUKOA

Visitor and Event Coordinator

New London, CT · On-site

Key Personnel Position Summary The Visitor and Event Coordinator coordinates visitor-experience operations, front-of-house logistics, and approved museum, community, and military events. The role ...

Smithsonian

Visitor Services Coordinator,

Chantilly, VA · On-site

$57K - $65K/yr

Visitor Services Coordinator, IS-1001-07 Application Deadline: 19 August 2026 Department: National ... The experience must have demonstrated (1) a thorough knowledge of the principles underlying the ...

Club Pilates

Experience Coordinator

Denton, TX · On-site

Experience Coordinator Founded in 2007, Club Pilates is the nation's largest premium Pilates ... Guide the experience: learn each guest's goals and challenges, curate their first visit, and ...

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Visitor Experience Coordinator information

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$23.5K

$44.6K

$71K

How much do visitor experience coordinator jobs pay per year?

As of Aug 29, 2026, the average yearly pay for visitor experience coordinator in the United States is $44,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What is a visitor experience coordinator?

Visitor Experience Coordinators are professionals responsible for ensuring that guests have a positive and engaging experience at venues such as museums, galleries, parks, or cultural sites. They manage visitor services, handle inquiries, coordinate tours, and often oversee front-of-house operations. Their role may also include training staff, resolving visitor issues, and implementing programs to enhance the overall guest experience. Visitor Experience Coordinators play a key role in creating a welcoming environment and maintaining high standards of customer service.

What are the key skills and qualifications needed to thrive as a visitor experience coordinator, and why are they important?

To thrive as a Visitor Experience Coordinator, you need strong organizational skills, customer service experience, and often a background in hospitality or tourism management. Familiarity with ticketing systems, CRM software, and event management tools is typically required. Outstanding interpersonal skills, problem-solving ability, and a proactive attitude help create memorable visitor experiences. These competencies ensure smooth operations, high visitor satisfaction, and effective handling of diverse guest needs.

What are some common challenges faced by visitor experience coordinators, and how can they be addressed?

Visitor Experience Coordinators often face challenges such as managing large crowds during peak times, addressing diverse visitor needs, and ensuring all guests have a positive experience. Effective communication, strong organizational skills, and adaptability are essential for handling unexpected situations, such as last-minute schedule changes or special requests. Collaborating closely with front-line staff and other departments helps in quickly resolving issues and maintaining a welcoming environment for all visitors.

What is the difference between Visitor Experience Coordinator vs Guest Services Associate?

AspectVisitor Experience CoordinatorGuest Services Associate
Required CredentialsHigh school diploma; customer service experience; communication skillsHigh school diploma; customer service skills; friendly demeanor
Work EnvironmentMuseums, cultural sites, attractionsHotels, resorts, entertainment venues
Employer & IndustryTourism, cultural institutions

The Visitor Experience Coordinator and Guest Services Associate roles both focus on customer service within the hospitality and cultural sectors. While they share similar credentials and work environments, the Coordinator often handles more complex visitor engagement and program coordination, whereas the Associate primarily provides direct guest assistance. Understanding these differences helps job seekers target the right roles in the tourism and hospitality industries.

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What are the most commonly searched types of Visitor Experience jobs?

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Visitor Experience Coordinator jobs near you
Infographic showing various Visitor Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,650 per year, or $21.5 per hour.

Campus Visit & Experience Coordinator

Aurora, IL • On-site

Aurora University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Aurora Universityexternal

$38K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Salary: $38,000.00 - $40,000.00 Annually
Location : Aurora, IL
Job Type: Full-Time Staff
Job Number: 202500244
College/School: Office of Strategic Enrollment Management
Department: Office of Strategic Enrollment Management
Opening Date: 08/12/2026
Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.
AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples' lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.
We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.
At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found
Position Purpose:
The Campus Visit & Experience Coordinator coordinates the planning, execution, and continuous improvement of Aurora University's campus visit experience in support of undergraduate, graduate, and athletics recruitment efforts. This position oversees the daily operation of the campus visit program while leading major recruitment and yield events, supervising the student worker team, and collaborating with faculty, staff, and campus partners to deliver exceptional, student centered visit experiences that support institutional enrollment goals.
Core Competencies:
  1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  2. Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
  3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
  4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions:
  • Campus Visit & Event Coordination
    • Coordinate the daily campus visit operations, including individual and group visits, by coordinating pre- and post-visit communication, scheduling and facilitating faculty involvement, and ensuring a high-quality, consistent, and personalized experience aligned with prospective student interests and academic goals.
    • Coordinate and continuously refine visit formats, agendas, and experiences to meet the needs of undergraduate, graduate, transfer, and athletics-support visitors.
    • Lead the planning, coordination, execution, and assessment of major recruitment and yield events, including Open Houses, Visit Days, Accepted Student events, and specialized visit programs.
    • Continuously evaluate the prospective student visitor journey using participant feedback, enrollment outcomes, and industry best practices to enhance the campus visit experience.
    • Build and maintain collaborative partnerships with academic departments and campus partners to support coordinated, engaging, and student-centered visit experiences.
  • Metrics, Reporting & Continuous Improvement
    • Monitor and analyze visit and event metrics, including attendance, engagement, and conversion outcomes.
    • Share accountability for visit performance in collaboration with enrollment staff and enrollment leadership.
    • Utilize data, assessment, and participant feedback to recommend and implement improvements to campus visit operations and programming.
  • Enrollment Operations & CRM Stewardship
    • Collaborate with Enrollment Operations to optimize visit-related workflows, communications, and data integrity within Slate.
    • Maintain visit forms, automated communications, tagging, and reporting processes.
    • Identify opportunities to improve efficiency and enhance campus visit operations.
    • Manage front-line admission communications and visit-related inquiries, including oversight of the admission@aurora.edu inbox, ensuring timely, accurate, and professional responses in alignment with service standards.
    • Ensure visit-related information is accurately maintained within the CRM and assist with broader enrollment office operations as needed.
  • Marketing & Communications Collaboration
    • Partner with Marketing & Communications to ensure visit-related messaging, promotional materials, visitor communications, and event resources align with institutional branding and enrollment priorities.
    • Provide feedback regarding visitor trends and experiences to support future marketing and communication initiatives.
  • Student Worker Leadership
    • Recruit, hire, train, schedule, supervise, and evaluate student workers, including the Spartan Ambassador team, to ensure exceptional customer service during campus tours, front desk operations, recruitment events, and other admission initiatives.
    • Develop ongoing training opportunities that strengthen presentation skills, campus knowledge, customer service, and professionalism.
    • Foster a welcoming and student-centered culture through coaching, mentoring, and regular performance feedback.
    • Serve as backup for front desk operations as needed
  • Perform other duties as assigned.

Essential Job Requirements:
Education:
  • Bachelor's Degree required.
Experience:
  • Experience in higher education admission, enrollment, student services, event coordination, or campus visit programming is preferred. Experience working with CRM systems is preferred (Slate preferred). Experience coordinating complex events, collaborating across multiple campus stakeholders, and supervising student employees is strongly preferred. Bilingual proficiency is preferred, with Spanish-language proficiency strongly preferred.

Skills:
  • Excellent organizational and project management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Ability to build collaborative relationships with faculty, staff, students, and campus partners.
  • Ability to recruit, train, supervise, and mentor student employees.
  • Strong customer service orientation and commitment to creating exceptional visitor experiences.
  • Sound judgment, initiative, and problem-solving skills.
  • Ability to work independently while collaborating effectively across departments.
  • Proficiency with CRM systems and technology supporting enrollment operations (Slate preferred).
  • Ability to analyze information and recommend improvements to processes and visitor experiences.
Physical Requirements:
  • Ability to work with a computer for long periods of the day.
  • Ability to attend off-campus meetings.
  • Office setting, standing, walking, sitting.

The pay range referenced in the job posting is the budgeted amount the university reasonably expects to pay for this position. The final pay rate will not be below the lowest pay rate listed herein.
Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.
Aurora University is an Equal Opportunity Employer.
Aurora University offers competitive, flexible benefits to eligible employees.
  • Health Insurance
    Choice of HMO or PPO offered through BlueCross BlueShield of Illinois.
  • Dental and Vision Insurance
    Choice of two dental plans and vision insurance offered through Blue Cross Blue Shield.
  • Life Insurance and AD&D
    1.5 times annual salary, dependent on age. Additional life insurance also may be purchased for self, spouse, and children.
  • Long Term Disability
    60% of salary, taxable and nontaxable options.
  • TIAA Retirement Account
    The University offers a 403b retirement plan, administered by TIAA. Matching contributions offered first day of employment to eligible employees, at the discretion of the University and Board of Directors.
  • Flexible Spending Accounts (FSA)
    FSAs are available for medical costs and dependent care costs.
  • Paid Time Off
    Vacation, personal, and sick leave are provided to eligible employees.
  • Holidays
    The university observes nine major holidays where the university is closed.
  • Tuition Assistance
    Tuition assistance for AU undergraduate courses is available to eligible employees and eligible family members beginning the term following one (1) year of regular, full-time employment. Tuition assistance for graduate programs paid at 60% for employee following Senior Leadership approval.
  • Tuition Exchange Consortiums
    AU is a member of the Tuition Exchange (TE) and the Council of Independent Colleges Tuition Exchange Program (CIC-TEP) enabling full-time employees and eligible family members to be eligible for tuition assistance at more than 600 universities nationwide. Eligibility for the CIC-TEP and TE programs is one (1) year of regular, full-time employment as of 8/31.

To see more benefits details and breakdowns please see our benefits guide
01
Which statement below best describes the highest level of education you have completed?
  • High school graduate, diploma or the equivalent (GED)
  • Associate degree
  • Bachelor's degree
  • Master's degree
  • Professional degree
  • Doctorate degree
  • Doctor of Philosophy

02
How many years of professional experience do you have in higher education admissions, enrollment, student services, event coordination, or campus visit programming?
  • No experience
  • Less than 1 year of experience
  • 1 year but less than 2 years of experience
  • 2 years but less than 3 years experience
  • 3 or more years of experience

Required Question

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