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Visitor Experience Jobs (NOW HIRING)

Duke University

Visitor Services Lead

Durham, NC · On-site

$20.60 - $28.65/hr

You'll help shape the visitor experience in a space that champions contemporary art and elevates historically underrepresented voices. This is an onsite position from Tuesday - Saturday, 830am to 5pm.

Scripps College

Visitor Services Associate

Claremont, CA · On-site

$23.35 - $25.95/hr

Visitor Services Associate PRIMARY PURPOSE/GENERAL DESCRIPTION: The Visitor Services Associate ... EDUCATION & EXPERIENCE: High school graduation or any combination of education, training, or ...

Harlem Children's Zone

Home Visitor

New York, NY · Remote

$20.50 - $27/hr

Prior professional home visiting experience preferred * Demonstrated sensitivity, tact, and professionalism in working with families from diverse cultural and socio-economic backgrounds * Familiarity ...

Canyon

Supervisor of Visitor Services

Manhattan, NY

$15.50 - $18/hr

Summary The Supervisor of Visitor Services serves as one of Canyon's on-the-floor leaders for the visitor experience, overseeing ticketing, front desk, retail, membership, and event support while ...

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Visitor Experience information

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How much do visitor experience jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for visitor experience in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a visitor experience professional?

To thrive as a Visitor Experience professional, you need strong customer service skills, a good understanding of the venue’s offerings, and often a background in hospitality or tourism. Familiarity with ticketing systems, point-of-sale software, and visitor management platforms is typically required. Outstanding interpersonal communication, problem-solving, and a welcoming attitude help create memorable experiences for guests. These skills ensure visitors have a positive impression, leading to higher satisfaction and repeat attendance.

What is the difference between Visitor Experience vs Customer Service Representative?

AspectVisitor ExperienceCustomer Service Representative
CredentialsTypically no specific certifications, but knowledge of visitor services preferredOften requires customer service or communication certifications
Work EnvironmentMuseums, attractions, cultural sites, eventsCall centers, retail, corporate offices
Employer & IndustryTourism, entertainment, cultural institutionsRetail, hospitality, corporate sectors
Search & Comparison IntentVisitor engagement, site management, visitor satisfactionCustomer support, complaint resolution, service quality

Visitor Experience roles focus on engaging and assisting visitors at specific locations like museums or attractions, emphasizing visitor satisfaction and experience. Customer Service Representatives handle support and service tasks across various industries, often via phone or online. While both roles involve interaction and communication skills, Visitor Experience positions are more location-based and event-focused, whereas Customer Service roles are broader and often remote or call-center oriented.

What are some typical challenges faced by visitor experience professionals in ensuring positive guest interactions?

Visitor Experience professionals often encounter challenges such as managing high volumes of guests during peak times, addressing diverse visitor needs, and resolving unexpected issues quickly. These roles require effective communication and problem-solving skills to ensure every guest feels welcomed and valued. Teamwork is also crucial, as Visitor Experience staff regularly collaborate with security, operations, and events teams to create a seamless experience. Flexibility and adaptability are important traits, as each day can present new scenarios and guest expectations.

What is a visitor experience?

Visitor Experience jobs focus on ensuring that guests have a positive, engaging, and memorable time at venues such as museums, galleries, parks, or attractions. Staff in these roles often greet visitors, provide information, answer questions, and help resolve any issues that may arise. They may also assist with ticketing, tours, events, and accessibility needs, acting as the frontline ambassadors of the organization. The goal is to create a welcoming atmosphere and support the overall mission of the venue by enhancing the visitor’s experience.
More about Visitor Experience jobs
What cities are hiring for Visitor Experience jobs? Cities with the most Visitor Experience job openings:
What are the most commonly searched types of Visitor Experience jobs? The most popular types of Visitor Experience jobs are:
What states have the most Visitor Experience jobs? States with the most job openings for Visitor Experience jobs include:
Visitor Experience jobs near you
Infographic showing various Visitor Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,370 per year, or $21.8 per hour.

Coordinator of Visit Experience

La Salle University

Philadelphia, PA • On-site

$20 - $25.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

La Salle University rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

15th of 616 rated colleges and universities

Job description

Position Overview
Position Title Coordinator of Visit Experience Department 522000 - Admissions Position Type Regular Position Classification Full-Time, 12 months Grant/Gift Funded (all or a portion)? No If Temporary or Grant Funded, Start Date and End Date
Position Description/Posting Details
Posting Number S1456P Position Summary
The Coordinator of Visit Experience serves as the operational lead for campus visit programs, admissions events, and student visitor experience initiatives. Providing direct support to the Director of Visit Experience, this position oversees the daily execution of visit operations, develops student leaders, coordinates large-scale events, and partners with departments across the university to create welcoming, organized, inclusive and engaging experiences for prospective students and their families.
The role also entails building trainings for all students on the topics of professionalism, public speaking skills, and polished behaviors for the workforce and visitor facing environment. The Coordinator of Visit Experience must have the ability to interact in a positive and professional manner with students, faculty, administrators, staff and the public. It is critical that the coordinator possesses and utilizes excellent customer service as it relates to hosting campus guests, the ability to support and plan large-scale events, and has an eye for detail.
Essential Duties
Essential Duties:
Visitor Experience Operations
  • Coordinate and support the prospective student visit experience, including daily campus tours, group visits, special events, and other recruitment activities.
  • Plan and execute school and community group visits from start to finish, including scheduling, reserving campus spaces, coordinating student tour guides, and communications.
  • Ensure daily visitor logistics are in place, including reserved parking signage, parking passes, visitor communications, and other hospitality-related details.
  • Manage inventory of visit and event materials.
  • Regularly assess admissions events and visit programs, recommending improvements based on feedback, observations, and previous successes.
  • Offer creative ideas and process improvements that enhance visitor engagement, event quality, and operational effectiveness.
Event Planning & Logistics
  • Assist in the planning and execution of all major admissions events and campus visit programs.
  • Ensure event information across websites, emails, and other communication platforms is accurate and up to date.
  • Assist with the planning and execution of university-wide events as requested, including leading assigned event components and coordinating staff and student assignments.
Student Leadership & Development
  • Provide daily supervision and support for the Admissions Campus Explorers (ACE) and Student Team for Admissions and Recruitment (STAR) student staff.
  • Design, facilitate, and continuously improve training and professional development for ACE and STAR student employees, with an emphasis on professionalism, public speaking, customer service, and visitor engagement.
  • Develop and maintain weekly student work schedules, assign daily responsibilities, monitor progress, and provide coaching and performance feedback.
  • Foster student leadership by mentoring and developing student employees to serve as effective representatives for La Salle University.
Cross-Campus Partnerships & Communication
  • Build and maintain collaborative relationships with Enrollment staff and university partners (staff, faculty, vendors, etc.) to ensure admissions events and visit programs are effectively planned and executed.
  • Provide day-to-day operational support to the Visit Experience team, collaborating with professional and student staff to ensure successful execution of department initiatives.
  • Collaborate with various departments to enhance the prospective student experience and support campus recruitment initiatives.
Secondary Responsibilities

  • Work collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.
  • Maintain the Enrollment Division calendar of events and communicate scheduling updates as appropriate.
  • Ensure print and digital visit materials remain current, accurate, and aligned with university messaging.
  • Oversee other administrative tasks.
  • Perform other related duties as assigned.
# of Direct Reports 0 Required Qualifications

  • Associate's degree.
  • Ability to work as part of a team.
  • Ability to multi-task.
  • Mentorship skills for college-age students.
  • Strong organizational skills with a focus on details.
  • Excellent interpersonal skills.
  • Experience in event planning.
  • Experience working in higher education or a related field.
  • Knowledge of and commitment to the mission of La Salle University.
Preferred Qualifications
  •  Bachelor's degree
  • Knowledge of marketing best practices in higher education related to enrollment, advancement, and institutional branding.
  • Previous experience working in a higher education environment.
  • Strong customer service orientation and experience in developing recruiting and communication strategies.
  • Previous experience developing trainings for young people, working in guest relations or providing tours.
  • Previous experience using Technolutions Slate CRM.
Physical Requirements and/or Unusual Work Hours
  • This is an on-site.
  • Evening and weekend events as needed during peak recruitment times.
  • Will require event set ups which could include assisting with the moving of tables, chairs, etc.
Special Instructions to Applicant
La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.
La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees' dependents (after completing the required years of service).
Posting Information
Application Open Date 07/30/2026 Application Close Date Application Open To Internal and External Applicants

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