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Visitor Services Jobs (NOW HIRING)

NOVA Parks

Visitor Services Specialist

Vienna, VA

The Visitor Services Specialist is responsible for assisting with planning, developing, coordinating, and executing an operational management plan for the Meadowlark Botanical Gardens Visitor Center.

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$12

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How much do visitor services jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for visitor services in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Visitor Services position, and why are they important?

To thrive in Visitor Services, you need strong interpersonal, communication, and organizational skills, often supported by previous customer service experience or relevant training. Familiarity with visitor management software, ticketing systems, and reservation platforms is commonly required. Exceptional problem-solving abilities, patience, and teamwork help you stand out in this role. These capabilities ensure a welcoming, efficient experience for guests and contribute to the smooth operation of public venues or attractions.

What is a Visitor Services job?

A Visitor Services job involves assisting guests by providing information, support, and excellent customer service. Responsibilities often include greeting visitors, answering questions, managing admissions, and ensuring a positive experience. Workers in this role may also help with events, tours, or retail operations, depending on the organization. Strong communication and problem-solving skills are essential for success in the position.

What is the role of a guest service assistant?

A guest service assistant in visitor services is responsible for welcoming visitors, providing information about exhibits or attractions, and assisting with ticketing or reservations. They ensure a positive experience by addressing guest inquiries, maintaining a friendly demeanor, and supporting operational needs, often using communication skills and knowledge of the venue. The role may require customer service training and adherence to safety protocols.

Is it hard to get hired at a museum?

Getting hired as a visitor services associate at a museum can vary depending on the institution and location, but generally requires good customer service skills, a friendly demeanor, and sometimes prior experience or training. Competition may be moderate, and some positions are part-time or seasonal, which can influence hiring difficulty.

What is the best paid job in tourism?

In tourism, executive roles such as hotel general managers, luxury resort managers, and senior tourism executives tend to be the highest paid. These positions often require extensive experience, leadership skills, and sometimes specialized certifications, with salaries varying based on location and company size.

What job makes $10,000 a month without a degree?

In visitor services, high earnings of $10,000 or more per month are uncommon without specialized skills or management responsibilities. Typically, such income levels are associated with business ownership, sales roles, or positions requiring significant experience and performance-based commissions. Most entry-level visitor services roles do not reach this income level without additional qualifications or advancement.

What are the typical daily responsibilities for someone working in Visitor Services?

As a Visitor Services professional, your daily responsibilities may include greeting and assisting guests, answering questions about the facility or services, processing admissions or reservations, and addressing any concerns visitors may have. You might also provide information about scheduled events, oversee crowd management, and ensure that public areas are clean and inviting. Depending on the organization, you may work closely with security, maintenance, or event staff to coordinate a seamless guest experience. This role often involves standing for extended periods and requires a positive, proactive approach to customer service.

More about Visitor Services jobs
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Visitor Services jobs near you
Visitor Services Manager

Visitor Services Manager

Senator John Heinz History Center

Pittsburgh, PA

$13.75 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

About the Senator John Heinz History Center

The Senator John Heinz History Center is a Smithsonian-affiliated Museum and a first-day Pittsburgh attraction that presents compelling stories from American history with a Western Pennsylvania connection, all in an interactive and engaging environment for visitors of all ages.  The largest history museum in Pennsylvania, the AAM-accredited History Center attracts large and diverse audiences to its 370,000-square-foot facility in Pittsburgh’s historic Strip District that includes six floors of long-term and changing exhibition space along with spectacular spaces for unique events.

The History Center’s family of museums includes the Western Pennsylvania Sports Museum, a dynamic museum-within-a-museum; the Fort Pitt Museum in Point State Park; and Meadowcroft Rockshelter & Historic Village, a National Historic Landmark located in Avella, Washington County, Pa. The History Center also leads a partnership of more than 125 regional historical societies, museums, and organizations dedicated to preserving local history – the History Center Affiliates Program.

A popular destination for families and visitors to our region, the History Center attracts more than 250,000 visitors annually and reaches millions through virtual programs and digital outreach. The History Center was recently recognized as America’s #1 History Museum by USA TODAY and “Pittsburgh’s Best Museum” by Pittsburgh Magazine.

Job Posting

The Visitor Services Manager is a primary voice in identifying and executing strategic initiatives for the Visitor Services Division and for the overall visitor experience at the Heinz History Center. The Visitor Services Manager is also responsible for ensuring efficient daily frontline operations and delivering extraordinary customer service in all aspects of visitor services including admissions, the museum store, e-store/internet sales, the café, membership, accessibility, visitor information, wholesale operations, the Visit Pittsburgh Welcome Center, and frontline staff management of multiple part-time Visitor Service Associates.

Th Visitor Services Manager will hire, train, and supervise all  Visitor Service Associates, continuing to build upon the History Center’s reputation for excellent  visitor service.

As a key member of the Visitor Services department the Visitor Services Manager helps to ensure a seamless visitor experience. Duties include, but are not limited to: working closely with the Director of Visitor Services to identify strategic projects, making decisions on behalf of the division in meetings or programs, functioning as the daily “site manager” for frontline operations in the absence of the Visitor Services Coordinator, assisting in shop product development, placing merchandise orders, maintaining meticulous accounting records of expenditures, assisting with product development/fulfillment in wholesale operations, creating the monthly staffing schedule for Visitor Services Coordinators & Associates, troubleshooting issues related to point-of-sale systems, advancing accessibility initiatives, fielding and professionally responding to visitor concerns/complaints, representing the Visitor Services division at various institution-wide meetings and programs, and helping the division  achieve its long-term strategic goals.

The Visitor Services Manager is willing and able to cover any type of shift (shop, admissions, café, Visit Pittsburgh Welcome Center, and floater) assigned to Visitor Services Associates or corresponding lunch breaks if the need arises (in the absence of the Visitor Services Coordinator). Functions as the Division Lead when the Director of Visitor Services is unavailable, making necessary decisions using experience and knowledge of Visitor Services best practices as a guide.

This is a full-time, salaried / exempt position reporting to the Director of Visitor Services.

Why Work at the History Center?

  • Rewarding, mission-driven work that makes an impact in the community
  • Smithsonian-affiliated Museum located in Pittsburgh’s vibrant and historic Strip District
  • Voted the #1 history museum in the nation by USA Today
  • Voted Best Museum in Pittsburgh by Pittsburgh Magazine
  • Highly professional, collegial staff and dedicated volunteers
  • Located in Pittsburgh, one of America’s “most livable” cities
  • Dynamic workplace in Pittsburgh’s historic Strip District
  • Full benefits package, including medical, dental, and vision insurance
  • Flexible Spending Account (FSA) options
  • 403(B) retirement plans with employer match
  • Paid time off (vacation, personal, and sick days)
  • Paid Parental Leave
  • Nine (9) paid holidays
  • Company paid life insurance / LTD
  • Wellness and Employee Assistance Program
  • Discounts in the Museum Shop and Cafe
  • Public transportation and parking options nearby

The successful candidate will be an energetic, creative, results-oriented professional, who demonstrates outstanding customer service skills, understands the retail business, and can motivate and manage a team.  Retail management and computerized sales/inventory experience required; E store design/fulfillment/sales experience is also required.  Proficiency in Microsoft Word and Excel are required.  Excellent oral, written, and electronic communication skills are essential.  Position requires the ability to foster collaboration with both internal and external customers.  Selected candidate will possess retail management experience including merchandising skills, specialty sales experience and a mission-driven work ethic.  Previous experience with Shopify and Acme software a plus.

Visitor Services  Manager will be scheduled to work from 9:00 am to 5:30 pm, Tuesday through Saturday. Flexibility is required due to some events / programs. Additionally, some evenings and holiday hours are required depending upon institutional/departmental need.  

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