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Visitor Services Jobs in Indiana (NOW HIRING)

Brightpoint

Home Visitor

Columbia City, IN · On-site

$17.25 - $22.75/hr

Must possess minimum of an Associate Degree in Education, Social Services or related field. * Work experience in Early Childhood Education and/or home visiting preferred. * Strong oral (speaking and ...

Brightpoint

Home Visitor

Columbia City, IN · On-site

$25.01 - $25.02/hr

Must possess minimum of an Associate Degree in Education, Social Services or related field.Work experience in Early Childhood Education and/or home visiting preferred.Strong oral (speaking and ...

Brightpoint

Home Visitor

Columbia City, IN · On-site

$25.01 - $25.02/hr

Must possess minimum of an Associate Degree in Education, Social Services or related field. * Work experience in Early Childhood Education and/or home visiting preferred. * Strong oral (speaking and ...

Minnetrista Museum & Gardens

Experience Guide

Muncie, IN · On-site

$11/hr

Guide visitors to experiences that meet the visitors' motivation for attending. Serve as a Minnetrista Ambassador through educational experiences and customer service. QUALIFICATIONS : • Have a ...

Newfields

Talent Acquisition Specialist

Indianapolis, IN · On-site

$65K - $75K/yr

The Talent Acquisition Specialist partners closely with hiring managers across departments including curatorial, education, visitor services, development, and operations to design and implement ...

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Visitor Services information

See Indiana salary details

$11

$23

$40

How much do visitor services jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for visitor services in Indiana is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $29.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in visitor services, and why are they important?

To thrive in Visitor Services, you need strong interpersonal, communication, and organizational skills, often supported by previous customer service experience or relevant training. Familiarity with visitor management software, ticketing systems, and reservation platforms is commonly required. Exceptional problem-solving abilities, patience, and teamwork help you stand out in this role. These capabilities ensure a welcoming, efficient experience for guests and contribute to the smooth operation of public venues or attractions.

What is a visitor services?

A Visitor Services job involves assisting guests by providing information, support, and excellent customer service. Responsibilities often include greeting visitors, answering questions, managing admissions, and ensuring a positive experience. Workers in this role may also help with events, tours, or retail operations, depending on the organization. Strong communication and problem-solving skills are essential for success in the position.

What does a visitor services assistant do?

A visitor services assistant helps visitors by providing information, answering questions, and guiding them through a facility or attraction. They often handle ticketing, manage visitor flow, and ensure a positive experience, typically working in museums, parks, or event venues. Good communication skills and knowledge of the location are important for this role.

What are the typical daily responsibilities for someone working in visitor services?

As a Visitor Services professional, your daily responsibilities may include greeting and assisting guests, answering questions about the facility or services, processing admissions or reservations, and addressing any concerns visitors may have. You might also provide information about scheduled events, oversee crowd management, and ensure that public areas are clean and inviting. Depending on the organization, you may work closely with security, maintenance, or event staff to coordinate a seamless guest experience. This role often involves standing for extended periods and requires a positive, proactive approach to customer service.

What are popular job titles related to Visitor Services jobs in Indiana? For Visitor Services jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Visitor Services jobs in Indiana look for? The top searched job categories for Visitor Services jobs in Indiana are:
Visitor Services jobs near you
Infographic showing various Visitor Services job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,387 per year, or $23.3 per hour.

Visitor Services Assistant, Full-Time

The Children's Museum of Indianapolis

Indianapolis, IN • On-site

$17/hr

Full-time

Re-posted 12 days ago

Job description

OVERVIEW:

The Visitor Services Assistant provides exceptional customer service and support to all museum visitors. The VS Assistant is responsible for greeting, interfacing and expediting a positive visitor experience at designated customer touch-points during public hours, Infozone hours and afterhours events. The VS Assistant upholds the customer service standards of safety, courtesy, show, cleanliness and efficiency.

REPORTS TO: Visitor Relations Operations Manager

ESSENTIAL RESPONSIBILIES:

1. Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive attitude to visitors, staff and volunteers.

2. Represents the VS department through the execution of job duties and assignments, such as, school arrival, parking assistant, Welcome Center check-in, Welcome Center greeting assistance, equipment rental, entry gates, and Carousel Operation

3. Facilitates and controls the operations of the Museum Carousel by emceeing all carousel rides and ensuring that all safety standards are maintained with regards to visitors.

4. Ensures visitor and campus security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance (CPR/AED, fire extinguishers and evacuation/relocation), reuniting lost children.

5. Proactively seeks up to date information to remain knowledgeable of museum daily operations and activities, way-finding and emergency protocols.

6. Welcomes and orients visitors and proactively promotes gallery programs, theater shows, special activities and memberships.

7. Uses software to record admission tickets and member attendance and conduct sales at equipment rental. Balances cash drawer at ER and strictly follows cash handling procedures. Follows museum defined data entry standards.

8. Demonstrates good judgment in dealing with customer recovery situations. Recognizes and reports visitor trends.

9. Participates in opening day performances and wears costume pieces as part of uniform to promote exhibits and marketing strategies.

10. Maintains a solid attendance record and adhere to the Standards and Expectations manual at all times.

REQUIREMENTS:

1. Must have proven experience in customer service and knowledge of security and emergency protocols.

2. Must be CPR / AED certified or have the ability to be certified in 6 months.

3. Must have a valid driver's license.

4. Must enjoy constant interaction with people and have the ability to communicate effectively and in a positive manner, even under high-stress situations.

5. Must possess computer data entry skills and the ability to handle and reconcile cash.

6. Must maintain a positive working relationship with a large team of diverse staff and volunteers.

7. FT Schedule will be Thursday through Monday March to September and Wednesday through Sunday September through February.

8. Must be able to stand for long periods of time and work outside in all weather conditions.

*Special consideration given to those applicants who are multi-lingual.

ADA REQUIREMENTS:

1. Must be able to review daily handouts and email communication. Must be able to interface with computer monitor screen.

2. Must be able to handle communications by telephone contact, one-on-one conversations and public presentations.

3. Required to be able to handle heavy communications by one-on-one conversations and public presentations.

4. Must be able to handle moderate keyboard and calculator use for administering ticket sales and moderate paperwork processing.

5. Requires the ability to sit or stand for extended periods of time. Must be able to personally negotiate getting self into and out of the building without trouble and assist visitors in doing so, as well.

6. Must be able to stand for long periods of time, up to 8 hours per day, and work outside in all weather conditions.

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