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Visitor Services Jobs (NOW HIRING)

Montana

Visitor Services Associate

Virginia City, NV · On-site

Weekends and extended hours are required with the season running through September 7, 2026 (Labor Day). 2026 Season runs through September 7, 2026 Visitor Service Associate Tasks These positions will ...

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How much do visitor services jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for visitor services in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.49 per hour, depending on experience, location, and employer.

What is a visitor assistant?

A visitor assistant is a staff member who provides information, guidance, and support to visitors at museums, attractions, or events. They often handle ticketing, answer questions, and ensure a positive experience, typically working in customer service environments and requiring good communication skills.

What are the key skills and qualifications needed to thrive in the Visitor Services position, and why are they important?

To thrive in Visitor Services, you need strong interpersonal, communication, and organizational skills, often supported by previous customer service experience or relevant training. Familiarity with visitor management software, ticketing systems, and reservation platforms is commonly required. Exceptional problem-solving abilities, patience, and teamwork help you stand out in this role. These capabilities ensure a welcoming, efficient experience for guests and contribute to the smooth operation of public venues or attractions.

What is a Visitor Services job?

A Visitor Services job involves assisting guests by providing information, support, and excellent customer service. Responsibilities often include greeting visitors, answering questions, managing admissions, and ensuring a positive experience. Workers in this role may also help with events, tours, or retail operations, depending on the organization. Strong communication and problem-solving skills are essential for success in the position.

What is the highest paying job at a museum?

The highest paying job at a museum is typically the museum director or executive director, who oversees operations, budgets, and strategic planning. These roles often require extensive experience, advanced degrees, and leadership skills, and they can earn six-figure salaries depending on the institution's size and funding.

What careers are in the tourism industry?

Careers in the tourism industry include roles such as visitor services representatives, tour guides, travel agents, hotel staff, event coordinators, and hospitality managers. These positions often require strong communication skills, customer service experience, and knowledge of local attractions or travel logistics.

Is it hard to get hired at a museum?

Getting hired as a Visitor Services staff member at a museum can vary depending on the institution's size and staffing needs. Typically, candidates should have good communication skills, customer service experience, and sometimes prior knowledge of the museum's exhibits or collections. Competition may be moderate, and some positions require background checks or training on museum policies and safety procedures.

What are the typical daily responsibilities for someone working in Visitor Services?

As a Visitor Services professional, your daily responsibilities may include greeting and assisting guests, answering questions about the facility or services, processing admissions or reservations, and addressing any concerns visitors may have. You might also provide information about scheduled events, oversee crowd management, and ensure that public areas are clean and inviting. Depending on the organization, you may work closely with security, maintenance, or event staff to coordinate a seamless guest experience. This role often involves standing for extended periods and requires a positive, proactive approach to customer service.

More about Visitor Services jobs
What cities are hiring for Visitor Services jobs? Cities with the most Visitor Services job openings:
What are the most commonly searched types of Visitor Services jobs? The most popular types of Visitor Services jobs are:
What states have the most Visitor Services jobs? States with the most job openings for Visitor Services jobs include:
What job categories do people searching Visitor Services jobs look for? The top searched job categories for Visitor Services jobs are:
Visitor Services jobs near you
Infographic showing various Visitor Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,850 per year, or $24.4 per hour.

Visitor Center Supervisor Reading Terminal Market Visitor Center

Philadelphia Visitor Center Corporation

Philadelphia, PA • On-site

$20/hr

Other

Posted 27 days ago

Job description

Reading Terminal Market Visitor Center Supervisor

Position: Six month Temporary Position 35-40 hours per week Education: High school degree required; College degree preferred Experience: 5 years Compensation: $20/hr Reports to: Senior Director of Visitor Services

The Reading Terminal Market Visitor Center will open in June 2026 to serve visitors at one of Philadelphia's busiest downtown tourism hubs. The Supervisor will lead a team of Visitor Experience Associates and volunteers to welcome visitors, convention goers, and local shoppers to Reading Terminal Market one of Philly's most iconic experiences. The supervisor will work closely with the Visitor Services management team to engage Terminal vendors and local attractions, schedule part time VEAs and volunteers, and implement activations to engage visitors and promote PA and Philadelphia tourism to market goers. The Reading Terminal Market Supervisor will support the Visitor Center by serving as the site supervisor and lead concierge on duty, responsible for ticket and merchandise sales and connecting visitors with area attractions and experiences. The Supervisor will update informational brochures, retail inventory, and complete daily opening and closing procedures. The Supervisor will support the PVCC Visitor Services team's public outreach program, including partner outreach, event staffing, and off-site activations as required.

Hours: Tuesday-Saturday 8:30 am 4:30 pm. This position requires evening, weekend and holiday availability. Schedule will vary based on seasonal, operational and programmatic needs.

Responsibilities
  • Supervise part time staff and volunteers working at the Reading Terminal Market Visitor Center.
  • Provide high level of customer service and knowledge of Philadelphia history, and contemporary attractions;
  • Carry out concierge duties, with a priority focus on the Reading Terminal Market Visitor Center.
  • Facilitates duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage).
  • Maintain inventory levels and re-merchandise daily to maximize sales and celebrate local vendors. Work collaboratively with Retail Manager to provide consistent communication and support in managing retail operations, including product trends, inventory levels, and anticipated needs.
  • Work collaboratively with RTM leadership and Market vendors to provide visitors relevant, engaging, and up to date information about sales, special offers, and market operations.
  • Ensure retail displays are presented according to planograms (POGs) and Retail Manager's approved merchandising strategy.
  • Support and maintain retail databases (Shopify, other).
  • Provide friendly, informed, visitor services as lead staff member at the new Reading Terminal Market Visitor Center.
  • Ensure the Reading Terminal Market Visitor Center is well stocked with relevant maps, brochures, and information about area attractions.
  • Operate as a key "power user" for point-of-sale (POS) systems of all locations
  • Train, coach, and supervise new and current Visitor Experience Associates (VEAs) and volunteers assigned to the Reading Terminal Market Visitor Center
  • Create and maintain the staff and volunteer schedule for the Reading Terminal Market Visitor Center with support from the Senior Director of Visitor Services.
  • Serve as supervisor for Reading Terminal Market Visitor Center VEAs; receiving staff call outs, approving staff time sheets, and reporting disciplinary to receive staff call outs,
  • Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support.
  • Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need.
  • Provide cash management (cash drawers, closing duties, bank deposits) as warranted. Support pop-up visitor centers, events and new programs.
Technical Skills
  • Knowledge of the Philadelphia area, and its food vendors, cultural attractions, and hospitality industry.
  • Hospitality experience
  • Computer literate with working knowledge of MS Office suite (Outlook, Word, Excel, PowerPoint).
  • Familiarity with POS (point-of-sale) systems.
  • Retail experience (including receiving and processing inventory, stocking)
  • Strong interpersonal and verbal communication skills
  • Experience with cash handling
  • Experience in hospitality or other fast-paced, customer-facing environments.
  • Valid Driver's License with Real ID required
  • Able to lift 45 lbs.

Apply